
Atlantic Hyundai
West Islip, NY
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I purchased a car from this dealership in he beginning of February this year. Purchase was fast and my sales person was Sandra Redway. After taking the car I waited for the title to arrive in mail and it nev February this year. Purchase was fast and my sales person was Sandra Redway. After taking the car I waited for the title to arrive in mail and it never did. By calling Hyundai customer service I learned that Title was issued on a totally different person by the Atlantic Hyundai. I found that Title was issued to a person leaving in another state. I tried to contact dealership multiple times . I spoke to sales Manager Martin Flores and did not get any answer. Mr Flores was irritated and upset. Sandra Redway never returned her calls or text messages. The dealership is still to be contacted and did not care that situation is to be reported to Federal Trade Commission. At this time I am still waiting for the response. More
Unprofessional and dishonest. Go anywhere else. I purchased a car from them in March, 2022. The salesman I dealt with is Aaron Thompson. This guy is a total charlatan. Don’t f Go anywhere else. I purchased a car from them in March, 2022. The salesman I dealt with is Aaron Thompson. This guy is a total charlatan. Don’t fall for his disingenuous charms. Trust me. Before I signed the contract, I told him I had to leave my old car there for a couple days until I could get a ride back there. No problem, he said, you just have to leave me your key so I can move your car to a secure parking spot where it won’t get stolen off our lot. Strange, I thought, but not unreasonable. Ok done. A couple days later I reminded him I was coming and needed my key back. Right away, I should have known something was up because he didn’t respond. I get there and the car is parked right where I left it. Worse, he tells me he can’t find my key/fob. xxx??? Don’t worry, he promised, I’ll find it and send it to you right away. Foolishly I agreed and used my valet key to take the car home. After more than a week of radio silence, I texted him to ask about the key. He said he needed more time to find it. And thus began a three month saga of excuses, delays, and flat out lies. All documented via text. After a month, I finally got a manager on the phone after leaving 4 messages. The manager (Greg) told me that Aaron told him he’d already returned my key! When I explained that I had dozens of texts to the contrary, he finally offered to send me a replacement key fob. Fine, I said, but you have to pay to have it programmed and to have a new key cut. Fast forward several weeks and numerous follow-up texts to Aaron (which were mostly ignored), I finally got the fob. It cost $193 to have my local Hyundai dealer program the fob and cut a new key. I immediately sent a copy of the invoice to Aaron who promised to reimburse me. But then he gave a series of excuses, delays, lies, etc. Only when I told him I was going to report it to the Attorney General did he return my texts and promise to send the reimbursement. But he didn’t. And then he just ghosted me. Do yourself a favor: DO NOT BELIEVE A WORD THAT COMES OUT OF AARON THOMPSON’S MOUTH. Do not trust this dealership as the managers cover for this dishonest and despicable behavior. Ignore this advice at your peril. More
Service is the worst experience have to always bring car back for same problem or a new one, took 3 times to get proper wheel alignment. Put wrong tires on car too back for same problem or a new one, took 3 times to get proper wheel alignment. Put wrong tires on car too More
This dealership lied to me multiple times by multiple employees. The only conclusion is it's encouraged by management. Calling the dealer to ask about incoming cars, was told at least 5 were coming in t employees. The only conclusion is it's encouraged by management. Calling the dealer to ask about incoming cars, was told at least 5 were coming in that were not sold. Once I got in the door less than 2 hours later, was told no only one is coming in and they price gouged more than any other dealer when they stated they would not do that on the phone. Then shown two used cars, decided I'd like one of the used cars and was told it was sold. This dealership should be avoided at all costs. More
It was a pleasure from the start. We were greeted so nicely and were made to feel very comfortable. My sales professional, Patsy Bellomo, was nothing short of just that. Friendly, edu We were greeted so nicely and were made to feel very comfortable. My sales professional, Patsy Bellomo, was nothing short of just that. Friendly, educating and most of all personable and professional. I would recommend Patsy to everyone I know. If all your sales professionals were like him, you would definitely be lucky. I’m not saying that the others are not great. Just not as great as Patsy. He made this a very nice experience. You are fortunate to have him. More
I had a great experience with Phil Fontaine. He was friendly and honest and communicated everything to me clearly. Would definitely work with him again if I purchase another car. He was friendly and honest and communicated everything to me clearly. Would definitely work with him again if I purchase another car. More
Dealership shows you there price for a car. Than says that's the price after a 1995.00 down payment. When I texted them and asked them what price was the car they would not answer the question. Than says that's the price after a 1995.00 down payment. When I texted them and asked them what price was the car they would not answer the question. This seems to be a common thing among dealers. Also adding on costs besides tax and tags. More
We were in the market for a new car and i loved my Hyundai so i definitely wanted another one. A friend who had just done business with Ed Brightman gave him a glowing review so we called him up. I c Hyundai so i definitely wanted another one. A friend who had just done business with Ed Brightman gave him a glowing review so we called him up. I cant even tell you how easy, quick and painless the process was. Ed was quick to answer any questions we had and gave us inventory updates whenever we saw something we liked. I remember waiting at the dealership for hours the last time i bought a car. We were in and out with our new car in a fraction of that. I love my new car and would be delighted and proud to recommend Ed to anyone looking. He's super nice, up front and made the experience actually enjoyable. More
I usually hate this time of the year when my lease is up and I am searching for a new vehicle. I was given Ed Brightman’s name from a friend who recently used him. If I could give Ed 6 stars, I would. Fro and I am searching for a new vehicle. I was given Ed Brightman’s name from a friend who recently used him. If I could give Ed 6 stars, I would. From introduction to completion of lease, Ed was honest, transparent and professional. He made the car lease process seamless and i would recommend his business to anyone. More