Atlantic Hyundai

CAUTION: Do Not Buy Extended Warranty from Atlantic Hyundai. Less than 10 yrs ago, my then-84 yr old mother bought a new Sonata from this dealer and paid $2200 for a 10-yr Platinum Wrap Warranty, which Hyundai. Less than 10 yrs ago, my then-84 yr old mother bought a new Sonata from this dealer and paid $2200 for a 10-yr Platinum Wrap Warranty, which has proved worthless. We recently brought the car to a Hyundai dealer in VA close to mom's new home. This dealer needed more details about the warranty beyond the insurer name, "CCC." I spent the next 90 minutes on the phone with Atlantic Hyundai, which confirmed that the warranty remains active and provided a phone number for CCC, which has no record of the warranty. For $2,200, I expected Atlantic Hyundai to intervene and contact CCC on my behalf, but they have refused to do so. I don't leave negative reviews lightly and left 2 messages for the General Manager of Atlantic saying I was prepared to do so but wanted to give him a chance to help. This was more than 24 hours ago, and I have not heard back, meaning this dealer clearly doesn't care. So, think long and hard before giving Atlantic your business. More

1st of all I 'never" thought I'd "ever" buy a car at a car dealership, however for the fact you never pay the actual prices, theirs always Fees, fees and more fees and you end up paying way more then 5k t car dealership, however for the fact you never pay the actual prices, theirs always Fees, fees and more fees and you end up paying way more then 5k the actual price after all fees etc. However, I have been searching for a Car for 2 years online I Guess ever since the pandemic, not only car prices have gone up the time it seemed like a lot of people were holding on to their cars. every car I seen online, I would say 18 out of 20 cars had accidents, salvage title or rebuilt title. and not only that, my wife and I were hit by a commercial tow truck going to PA, our car was Totaled so we had to get a Car right away. So, we decided to go to a car dealer. we Chose Atlantic Hyundai in west Islip we 1st asked for a ((Spanish Salesperson)) for the fact being my wife speaks and understand more Spanish than English, and my wife felt more comfortable. yet they advertise they have Spanish Speaking Sales person; they send us Sandra Redway which she knows no Spanish what so ever. she asked why Spanish and we advised why, but they still had us deal with her. We came to the Dealership already with a Car that we saw (which was a 2016 traverse) which was the car we ended up purchasing. well, the thing is ask me if our salesperson ended up telling you the Features or benefits or anything about the car. basically, just gave us the keys and a dealer plate and let us drive it. we basically sold ourselves the car....i forgot to mention That there was a manager named "Martin" we were dealing with to try to get a good deal because we were buying 2 cars. but at the time I only purchased her car because I couldn't find anything that I liked with my price range. Finally, 2 months later i went into the shop and ended up going over cars and found a 2021 Kona, which was giving the keys to test drive it. Same salesperson, again "she didn't tell me ANYTHING about the car any features etc. just basically asked if I liked the car and if I wanted it. that's about it. the 2nd time i went the manager Martin Didn't even want to deal with us, everything was by phone unlike the 1st time we went it was more on a personal level. we didn't like the way things went throughout the process at the dealership. it's like They are just more concerned about a quick sale. we bought 2 cars one sept 2022 and nov 2022 ... didn't get a call to see how the cars are doing etc. these weren't cheap cars. we spent a good amount on these cars. on our 2021 Kona, when given the car the automatic start wasn't working. I talked to our salesperson and Martin the manager I tried to see if they would fix or trouble shoot it. They both stated they couldn't do so that they would have to disarm it or can remove it but that's about it. that put the nail on the coffin already made the purchase and bought the car left and now that was their solution. That was until I had ended up Speaking to John Grasso the service manager stepping in and speaking to him about the situation and He was able to inspect it and see if he was able to do something about it his technician ended up Changing the alarm sensor at no charge and that was able to fix the automatic start issue. Another issue i Had was when i went for my 1st FREE oil change, they did the oil change. a few days later i had my mechanic do a brake flush and change the brakes because the dealership recommended a brake flush. When my mechanic Lifted up the car, it seems that when the dealership Did the oil change, where the filter was, they were supposed to remove a Large plastic pc. which they DIDNT they did a quick job, and all the OIL was on the large plastic pc which was supposed to be removed..... so, they did a BAD JOB.... I went on December 16th 2024 to do my last oil change on my Wifes car which i asked 2xs when I went there and asked how many More oil changes my wife had left on her traverse, They advised 1 left i said great... so i went 12/16/2024 to do her last oil change what does More

Had a great experience in the sales department getting my new transmission under warranty. Unfortunately my 60k mile 2021 Tucson needed a new transmission already, but with the 100,000 10 year power train wa new transmission under warranty. Unfortunately my 60k mile 2021 Tucson needed a new transmission already, but with the 100,000 10 year power train warranty, Benny in the service department helped me tremendously with all the necessary paperwork. It was all done in just under 2 weeks. More

Just leased an Ioniq 5 and I love the car. I was hesitant about getting an EV first but the super fast charging speed and over 300 mile range was good enough for me to try this new trend. Atl I was hesitant about getting an EV first but the super fast charging speed and over 300 mile range was good enough for me to try this new trend. Atlantic Hyundai with all new managers, all new sales staff and especially my salesperson Rob made it extremely easy and pleasant leasing a new car. Great vehicle from the best dealership I have purchased a car from!!! I am very happy about the whole experience!!! More

Terribly dishonest and lacks any empathy for the customer. The dishonesty is from top management down to the sales staff. customer. The dishonesty is from top management down to the sales staff. More

Stay far away! They are as dishonest as a place can get. Do yourself a favor! They are as dishonest as a place can get. Do yourself a favor! More

Stay far away from this dealership they are liars. I bought a Hyundai Tucson with 11,000 miles on it. I brought it in because the brake rotors were warped on warranty. All they would do was cut the ro I bought a Hyundai Tucson with 11,000 miles on it. I brought it in because the brake rotors were warped on warranty. All they would do was cut the rotors not even change the pads rotors. Nothing they cut the rotors for me. I drove it out of the dealership halfway home the car was still vibrating I called and they said that’s the best they can do for me took it to a real shop front rotors and pads needed to be changed the rear rotors Were still OK he said but they shouldn’t have cut them. They should’ve changed them. That’s an honest place and it cost me out of my pocket almost $400 which Hyundai should paying me back for. Also, there’s a technical service bulletin known as a TSB on these vehicles where your radar cameras come on, and they say they’re blocked this dealership tried to tell me my bumpers were changed because of an accident, which is totally false the bumper had a scratch and was repainted a scratch, and was never changed or removed from the vehicle which it should’ve been Painted properly but it was not removed. They wouldn’t fix it. They said it’s no longer under warranty. Well that’s funny because another Hyundai dealer told me to bring it in and they will take care of it for me. That’s the dealership I’ll be dealing with out, and Selden. This place has a reputation of ripping people off as well stay far away from this awful place , anything to do with the first name Atlantic run for your life More

Iris is a very knowledgeable and helpful salesperson. Making the process easy , and creating a variety of options for us to consider Making the process easy , and creating a variety of options for us to consider More

We live locally and have been entertaining the thought of buying a vehicle for our expanding family. The Hyundai was not really in consideration but since we are local we decided to stop at dealership and buying a vehicle for our expanding family. The Hyundai was not really in consideration but since we are local we decided to stop at dealership and check out the vehicle lineup. Upon entering dealership we were greeted by Iris, who was incredibly pleasant and knowledgeable about her products. I am in sales, so I am turned off by pushy sales tactics which was not the case here. The experience was very informative and now the Palisade is at the top of our list thanks to her guidance. We look forward to working with Atlantic once our vehicle color and trim comes in. More