Atlantic Honda - Service Center

Money is more important than cutomer satisfaction Dear all, I had visited Atlantic Honda service centre 3 times in last 2 years for all my car repair. thats due to trust i had. which got broken by my Dear all, I had visited Atlantic Honda service centre 3 times in last 2 years for all my car repair. thats due to trust i had. which got broken by my recent visit. during oil change and NY inspection. to be short and precise they work to collect as much money as possible from customer than service by trust. bad and sad. good bye Raj. More

Rob Graygor makes this service GREAT Rob Graygor is the #1 reason I go here for service. Friendly, fair & reasonable. I feel that he has my best interest in mind, and not padding any se Rob Graygor is the #1 reason I go here for service. Friendly, fair & reasonable. I feel that he has my best interest in mind, and not padding any service invoices. I would never buy a car at Atlantic Honda, as I had nothing but issues with their sales people after looking to buy 2 different cars at 2 different times. But Rob Graygor makes the service department SHINE!! More

How many people can say that they actually love going to the dealership for service where their car was purchased? My Honda Fit Sport is 2 years old. I have visited the dealership for oil changes and each the dealership for service where their car was purchased? My Honda Fit Sport is 2 years old. I have visited the dealership for oil changes and each time it was a great experience. Today, I had an oil change and tire rotation. The employees here are very friendly and happy. They have complimentary massage and manicure while you wait. The wait is always pleasurable. (and I don't generally like to wait) However, they make the wait so easy. I purchased my car from Larry Ellis and could not be happier with his assistance and efficient assistance. When I bring my car in, I usually see Rob Graygor........(service advisor). He makes the paperwork and recommendations quickly and efficiently. The lovely and friendly girls that schedule the service appointments and take care of your bill with you are remarkable. The restrooms are spotless. I love this place and it is run with professionalism and efficiency that is hard to find...or should I say impossible. Keep up the good work Atlantic Honda in Bayshore! More

Hi, After spending the last four years bringing my 2000 Hi, After spending the last four years bringing my 2000 Honda Accord to a local repair shop I had decided to bring it to Atlantic Honda. The reason Hi, After spending the last four years bringing my 2000 Honda Accord to a local repair shop I had decided to bring it to Atlantic Honda. The reason was the local repair shop could not service what they had diagnosed as a major transmission issue. Additionally the current management did not treat me as a respected customer. I brought my car in the first time with Rob Grayor on May 13, 2013 and I have to say the service was excellent. He had put me at ease because it was not a major transmission issue and there was additional work that needed to done. The total cost for all the maintenance was less than what I would have paid at the local repair shop. On June 11, I was back again and met with Alex Tinnirello, this time my check engine light was on and I had a feeling it was an exhaust issue because the car sounded louder. In the end, the entire exhaust system needed to replaced. I appreciate Alex’s compassion. If anything I have learned over the years is that it is just a car. The car is 13 years old and only 61,000 miles on it. I am the second owner of the car. I just want to say thank you and you have a new customer. When it comes time for me to purchase my next vehicle, I will go to Atlantic Honda first. Thanks, Neil More

I have had a lease with Atlantic Honda since January of 2011. In February I went to get my yearly inspection done at Pep Boys with only 19,000 miles on my car. I was shocked when they told me that I needed 2011. In February I went to get my yearly inspection done at Pep Boys with only 19,000 miles on my car. I was shocked when they told me that I needed front brakes and rotors and failed my inspection. I regretfully declined getting the work done then and there and took it to Atlantic Honda 2 days later. I was relieved when they told me the brakes were fine and passed my inspection (along with tricking me into getting a tire rotation done that I never asked for.) I did some research online beforehand and was reading about many cases of failed brakes and rotors on 2011 Honda Civics. I carpool to work every other week and I know that I am a careful driver and not at all hard on my brakes. About a month later (early last month) I noticed that my car starting making a loud screeching noise when I would put my car in reverse. Over the past few weeks it starting getting worse and worse. I finally made an appointment to take it back to Atlantic Honda. The service adviser Christina that I was dealing with had a nasty attitude from the beginning. I explained to her the situation and she said it could very well be the brakes since I had over 4,000 miles more on the car than when I last took it there. There was apparently no record of me getting my inspection done there in February and less than 2000 miles were put on my car since my last visit. Luckily I had all the paperwork with me including another customers paperwork that they mistakenly gave me attached to mine. I then left and told her to call me when she knew what was wrong with the car. I was doubting it could be the brakes after all that I went through the first time and then telling me that Pep Boys lied to me and were trying to rip me off. Sure enough I got a call 20 minutes later and it was indeed the front brakes and rotors which needed to be replaced which is what I was told the first time my inspection failed at Pep Boys and Atlantic Honda passed it putting my life and others lives on the road endanger. They wanted to tell me that just by coincidence I suddenly needed brakes? Very doubtful. I obviously need to drive a safe vehicle so I agreed to get the work done. I told my father what was going on since he is the cosigner on my lease and he was very aggravated and called and spoke to the service manager and was given a very small discount and he also pretty much told my father that he could do as he pleases and pass an inspection if the brakes are metal to metal. When I went to pick my car up after Christina called me after it was done of course they did not do the complimentary wash which I asked for but I am used to that because that isn't the first time they forgot. Since I had my Pep Boys receipt for my failed inspection with me I asked the girl at the front desk if they could price match (I figured that was the absolute least they could do after inconveniencing me). She said yes that wasn't a problem at all and to go and ask my service provider Christina to reprint my paperwork. I approached Christina and she was huffing and puffing and mumbling as she was walking away to go ask her manager saying "I don't know who the xxxx told her that" under her breath. She would not even have the decency to price match for me because she did not want to miss out on anymore of her commission. I paid $37 for my first inspection at Pep Boys which failed. I then went to Atlantic Honda and spent another $69.53 for my second inspection which falsely passed when I should have been told then I needed brakes and getting aggressively tricked into getting a tire rotation. Now I was just charged another $253.10 when Pep Boys was going to charge $225.97. If the car was decent the brakes would not have already had a problem to begin with. This whole situation has me disgusted! I have been a loyal customer to this company and have never missed a $246 a month car payment on this cheap car that the brakes went bad on at less than 20,000 miles. I feel very disrespected. Horrible customer service was displayed to me today and as soon as my lease is up I will never return to this company and I will advise everyone I know of to do the same. The car is unreliable which is the whole reason I got the lease to begin with because I figured a new car would be reliable, I was ripped off and overcharged and the customer service was awful. More

machanic miss unplug cable, service advisor never call me back, even I try to call cuple times. they are poor machanic problems. and service advor. back, even I try to call cuple times. they are poor machanic problems. and service advor. More