Atlantic Honda - Service Center

Best customer service for Honda Maintenance Thank you for having such a great customer service representative in Bernie Ocasio. He is kind, caring, honest, knowledgeable. I am so grateful to hi Thank you for having such a great customer service representative in Bernie Ocasio. He is kind, caring, honest, knowledgeable. I am so grateful to him. More

Excellent customer service!! I give honor to my lord Jesus Christ for the experience with Honda as customer was blessed and extremely excellent thanks all the staff their help get I give honor to my lord Jesus Christ for the experience with Honda as customer was blessed and extremely excellent thanks all the staff their help getting my car checked up as was needed in timely manner again thanks to the service department general work done God be you all. More

Installation on new vehicle I was in for a molding installation on my 2017 Civic recently. First, I appreciate the follow-up text messages to confirm my appointment; I am quit I was in for a molding installation on my 2017 Civic recently. First, I appreciate the follow-up text messages to confirm my appointment; I am quite busy at work, and honestly car-related issues are near the bottom of my list of priorities. But for the reminders, I may not have even remember to head in for the service. Second, having breakfast available on a Saturday morning was much appreciated, as it made the process feel like less than of an inconvenience than it may have otherwise. Thirdly, and I suppose the real reason I’m writing this, is that I want to say what a pleasure it was to work with Bernie Ocasio. Pursuant to the paperwork I received, if asked to rate him, he would definitely land in the “excellent” category, getting a score of 100 from me. We reviewed my forms thoroughly upon arrival, and he took the time to address a couple of concerns I had rather than just attempting to hurry up and move on. Considering how busy it was, he certainly could have chosen the latter with good cause, but instead he addressed all of my questions in a polite and professional manner. Once the installation was complete, he called me to let me know as much, but also offered to have the car washed for me before I got back to pick it up. And, about half an hour later, he followed up with me to let me know everything was complete, in case I was under the impression I should wait to arrive. Once I was there, he managed to address and greet me while still helping another customer, and got me finished up as quickly as I could have expected. I certainly have no problem complaining about bad service, but I believe it is equally as important to reward good service with just as much effort. Seeing as this is my first new car, and being that I am a loyal Honda customer, my interaction with him is exactly what would cause me to visit Atlantic Honda first if and when it’s time to switch vehicles. 2017 Honda Civic EX-L More

Fantastic in a really friendly environment. Bernie Ocasio was really friendly and helpful throughout the service of my car. He exceptionally explain every single detail about the needs of my car Bernie Ocasio was really friendly and helpful throughout the service of my car. He exceptionally explain every single detail about the needs of my car. More

Excellent service They helped me figure out why my VTM-4 light was on. Did very good customer service. Did a good job on my oil change. They helped me figure out why my VTM-4 light was on. Did very good customer service. Did a good job on my oil change. More

Best Service Adviser works at Atlantic Honda Just wanted to shine some light on an outstanding employee who works for Atlantic Honda. Bernie Ocasio is the only reason I go to Atlantic Honda. He i Just wanted to shine some light on an outstanding employee who works for Atlantic Honda. Bernie Ocasio is the only reason I go to Atlantic Honda. He is always courteous and knowledgeable; with all customers, seeing him help others the same way he goes above and beyond for me! Definitely a key role to why the service department runs so well! Keep up the great work and thanks for always doing a great job when I need my Accord serviced! More

Great service Great service, friendly staff .. Quick service with coffee and bagels in the waiting room. David was great ! It was straight to the point and knew wha Great service, friendly staff .. Quick service with coffee and bagels in the waiting room. David was great ! It was straight to the point and knew what my car needed. More

excellent customer care Bernie did excellent job to arrange my service request.He really knew what I expected and fulfilled my service request.The service team did my job in Bernie did excellent job to arrange my service request.He really knew what I expected and fulfilled my service request.The service team did my job in the time window I expected. More

Routine maintenance Even though I didn't purchase my car at Atlantic Honda, I usually have my maintenance done there. On this occasion, I had my state inspection, oil ch Even though I didn't purchase my car at Atlantic Honda, I usually have my maintenance done there. On this occasion, I had my state inspection, oil change, and a battery recall issue as my scheduled appointment. While enjoying a complementary tea, (It was a weekday so unfortunately no breakfast buffet, manicure, or massage this time) I went into the quiet workspace room and got some work done. After about an hour, my service advisor came in and told me that my battery needed to be replaced, which I suspected, since my battery was four years old. He also said my serpentine belt was getting close to needing to be replaced, so I had that done to too. He said my front brakes we're getting close to needing to be replaced, and I was due for a coolant service, but I turn those down this time, since they weren't running any specials on those. All in all it cost about $500 for the inspection, oil change, battery replacement, tire rotation, and serpentine belt replacement. It took about two hours total. Despite the fact that they were extremely busy during a holiday week, I felt this was a fair amount of time. I will definitely be back in the future to Atlantic Honda for service. More

Exceptional Customer Service As soon as I pull up, it’s never a long wait to get the ticket and have them ask what the issue is. No one is rude. Communication is always profession As soon as I pull up, it’s never a long wait to get the ticket and have them ask what the issue is. No one is rude. Communication is always professional. Service Advisor Bernie Ocasio is my go to guy. He’s always helpful. Honest. Provides all the information I need to make a decision. Attentive to my questions. He is exemplary of customer service, professionalism, and super genuine. He always makes me feel welcome and taken care of. I couldn’t express my appreciation more. More