Atlantic Honda - Service Center

Great service. Nicholas was great. Very courteous. The women who made the appointment very courteous they women who is at checkout very courteous. Good job women who made the appointment very courteous they women who is at checkout very courteous. Good job More

I have used this Honda dealership as the primary place to have my car serviced since I moved to Long Island. I have had nothing but bad experiences at this dealer since that time, and I will not be returning have my car serviced since I moved to Long Island. I have had nothing but bad experiences at this dealer since that time, and I will not be returning. Despite making an appointment for each visit, I routinely sit in the waiting room for over an hour before a mechanic even begins to service the car (this includes simple service appointments like oil changes, even on low volume days). After waiting for over an hour, a member of the staff regularly attempts to upsell customers on unnecessary service that was already peddled at the beginning of the appointment, adding to the time wasted at the appointment. On my two most recent visits, the dealership made mistakes during service that negatively impacted my car and cost me additional money in repairs. On one occasion, the cap that leads to the car's transmission fluid was left unfastened, allowing debris to enter the transmission fluid while driving. Conveniently, replacing the transmission fluid is one of the high-cost uneccesary service suggestions that is pushed on customers at this location. On a different visit, I was informed that the wheel lock for my tires was no longer in the vehicle. I was told I would have to have the locks stripped and replaced, which the technician told me could take a significant amount of time (they charge by the half hour for service). Notably, during my prior visit a technician had asked for my wheel locks, which I had assumed were put back in the car after my visit. The dealership refused to take responsibility for either of this mistakes (despite the fact that the car has only be serviced at this location in the last year) and the technicians become immediately defensive at the idea they may have made a mistake. The only compensation offered for either issue was an extremely small reduction on the price to change the transmission fluid or replace the wheel locks, which was only offered after a great deal of back and forth with the manager or technician handling the service. I have had my car services at Honda dealerships in two other states, and I have never had any issues with the service. This dealership is among the worst places I've ever brought my car to—the only consistency is that the dealer will try and cost me more money each visit. I will not return to service my car here. Additionally, in the future when I purchase a new car I will not consider this dealership More

Excellent service, friendly knowledgeable service representatives.The waiting area was clean and comfortable. The work was done in a in a very reasonable time. Very satisfied. representatives.The waiting area was clean and comfortable. The work was done in a in a very reasonable time. Very satisfied. More

The customer service was excellent, with the team looking out for any discounts I could get and helping me figure out which services I needed. My only complaint was how long it took for the service to be com out for any discounts I could get and helping me figure out which services I needed. My only complaint was how long it took for the service to be completed, but everything else was excellent. More

Quick service with friendly greetings nice waiting area highly recommend even was disenfecting the chairs while I was waiting. 25 word minimum for this review. highly recommend even was disenfecting the chairs while I was waiting. 25 word minimum for this review. More

oil change David was courteous very helpful a offered some advice I would use this dealership again I will be back again in April to have my car inspected David was courteous very helpful a offered some advice I would use this dealership again I will be back again in April to have my car inspected More

Great bunch of service representatives and mechanics. I have bought all of my Hondas from Atlantic Honda and Bayshore. Your service Reps are very knowledgeable and always willing to help the customers have bought all of my Hondas from Atlantic Honda and Bayshore. Your service Reps are very knowledgeable and always willing to help the customers More

My experience at Honda was very pleasant. All detailed discuss and understanding about the process I needed to take to fixing my vehicle. I will recommend Honda to a friend! discuss and understanding about the process I needed to take to fixing my vehicle. I will recommend Honda to a friend! More

Very fast thorough and courteous service. Bernie Ocasio was very attentive and followed up on all my requests. To get a free car wash was a bonus. was very attentive and followed up on all my requests. To get a free car wash was a bonus. More

Great service very happy you have Saturday appointment. They always have a appointment for you and you don’t need to wait weeks. I am also happy that I don’t have to wait all day. 2 hours and I was out, an They always have a appointment for you and you don’t need to wait weeks. I am also happy that I don’t have to wait all day. 2 hours and I was out, and that was long because it was crowded More