Atlantic Honda

Hi, After spending the last four years bringing my 2000 Hi, After spending the last four years bringing my 2000 Honda Accord to a local repair shop I had decided to bring it to Atlantic Honda. The reason Hi, After spending the last four years bringing my 2000 Honda Accord to a local repair shop I had decided to bring it to Atlantic Honda. The reason was the local repair shop could not service what they had diagnosed as a major transmission issue. Additionally the current management did not treat me as a respected customer. I brought my car in the first time with Rob Grayor on May 13, 2013 and I have to say the service was excellent. He had put me at ease because it was not a major transmission issue and there was additional work that needed to done. The total cost for all the maintenance was less than what I would have paid at the local repair shop. On June 11, I was back again and met with Alex Tinnirello, this time my check engine light was on and I had a feeling it was an exhaust issue because the car sounded louder. In the end, the entire exhaust system needed to replaced. I appreciate Alex’s compassion. If anything I have learned over the years is that it is just a car. The car is 13 years old and only 61,000 miles on it. I am the second owner of the car. I just want to say thank you and you have a new customer. When it comes time for me to purchase my next vehicle, I will go to Atlantic Honda first. Thanks, Neil More

Very sales "pitchy". Did not make me feel like an individual...was even told "Trust me I do this every day" Low balled the car I was selling. Passed me from one salesman to the next. One didn't an individual...was even told "Trust me I do this every day" Low balled the car I was selling. Passed me from one salesman to the next. One didn't seem to know what the other one was doing. Left feeling like I was scammed or going to be. More

My fiancé has driven a Honda CRV for years and has been very pleased, so when the time came for me to purchase a new vehicle I was very interested In the Honda CRV. We came in to the dealership and been very pleased, so when the time came for me to purchase a new vehicle I was very interested In the Honda CRV. We came in to the dealership and talked with Joey Niam. He was so accommodating, patient and knowledgeable about the cars. Both my fiancé and I decided to purchase a CRV for each of us. Joey made the process painless and quick. He was very helpful with information on models and colors( love my white CRV) Buying a new car can be very stressful, he made the experience pleasant and exciting! Thanks so much Joey! More

My wife and I went in to browse looking for a used Honda Pilot, planning to purchase between 1-2 weeks. Met Larry who courteously and professionally sat with me and gathered the criteria I was looking for a Pilot, planning to purchase between 1-2 weeks. Met Larry who courteously and professionally sat with me and gathered the criteria I was looking for and with that he took me around the lot to several vehicles. My wife and I found a vehicle that we liked but unfortunately we had a minor issue on a pricng mix up but after going thru that we eventually resolved the issue and ended up buying that vehicle that same day. Larry explained every detail and he also recommended options that were beneficial to us to complete the sale. I was going to go with my pre-approved credit union but Atlantic Honda ended up giving me a sweeter deal with a lower interest rate and I was also able to included a dynamite warranty (certified wrap around) to top off the deal. I left feeling satisfied and happy with my purchase and would highly recommed Larry as a professional, knowledgeable, and courteous sales associate. He was upfront and helped us work the numbers until a win win situation was achieved. I would definitely consider this dealership for any future buys as well as recommend anyone who needs a vehicle to stop by Atlantic Honda and go see Larry Ellis, he will take care of you and make sure you leave knowing that you made the right decision in buying with Atlantic Honda. More

I have purchased and leased many cars from many dealerships and even my son said that this was the friendliest most professional dealership he has seen. I agree. Tony was not a "used car salesman." dealerships and even my son said that this was the friendliest most professional dealership he has seen. I agree. Tony was not a "used car salesman." He was very professional and courtious and we didn't feel pressured at all. He was very patient and offered great advice and honestly the best service I have seen. I would recommend you to others and I will be back for future purchases. Thank you My son loves the car. More

Today is May 2013. My husband and I Made an inquiry back in dec 2012. We did not go into the dealership; it was only via telephone. To date we have been receiving phone calls day after day. Same person, Ma in dec 2012. We did not go into the dealership; it was only via telephone. To date we have been receiving phone calls day after day. Same person, Maya, calls and leaves messages. I decided to not pick up and test her to see how long she would actually continue to harass us. Finally today I picked up the phone. After asking her what makes her think that she can call us since dec, a total of 6 months and about 40 voice messages later and not realize that perhaps we just werent interested???!!! she replied with a BIG ATTITUDE, "well, out of courtesy you can at least call back to say that you were not interested." I asked her if she had any common sense since after all, we never Answered/replied once. She exemplified excellent professionalism.....NOT!!!!! So, Had We not received numerous annoying phone calls, We might have actually gone down to the dealership to check out the car but it amused us to see how desperate one could be. So Ms. Maya, Im glad to inform you that we DID PURCHASE, not lease, a brand new 2013, $40,000 vehicle from ANOTHER dealership a couple months back and had you werent such an annoying individual, you might have sealed a deal. There's a difference between being professional and accepting the fact that its a sale that wasnt going to be sealed and a salesperson who cant take rejection and chooses to continuously harass people... Save your time and don't go see maya More

I would like to start off by saying what an incredible experience it was to be serviced by Larry Ellis. I walked in with no credit history or money for a down payment but I knew I needed a car. Larry was experience it was to be serviced by Larry Ellis. I walked in with no credit history or money for a down payment but I knew I needed a car. Larry was very friendly when he welcomed me and my fiancé, he took the time to listen to my problems to figuere out how to get me in beautiful car. Larry showed me many many cars until I found the one I fell in love with he was very professional and experienced in the field so shortly after he worked very hard and diligently to get me approved the same day. Today I am the proud first time buyer of a vehicle and new owner of a 2011 Hyundai Sonata with extremely low mileage. Overall Larry Ellis is what I consider not only the perfect salesman but an excellent representative of Atlantic Honda. I will recommend him to any and everyone possible. Thank you Atlantic Honda for having such incredible staff and most of all thank you Larry for helping me get a gorgeous car and making my first time buying experience a wonderful one. Thank You !!!!!! More

I have had a lease with Atlantic Honda since January of 2011. In February I went to get my yearly inspection done at Pep Boys with only 19,000 miles on my car. I was shocked when they told me that I needed 2011. In February I went to get my yearly inspection done at Pep Boys with only 19,000 miles on my car. I was shocked when they told me that I needed front brakes and rotors and failed my inspection. I regretfully declined getting the work done then and there and took it to Atlantic Honda 2 days later. I was relieved when they told me the brakes were fine and passed my inspection (along with tricking me into getting a tire rotation done that I never asked for.) I did some research online beforehand and was reading about many cases of failed brakes and rotors on 2011 Honda Civics. I carpool to work every other week and I know that I am a careful driver and not at all hard on my brakes. About a month later (early last month) I noticed that my car starting making a loud screeching noise when I would put my car in reverse. Over the past few weeks it starting getting worse and worse. I finally made an appointment to take it back to Atlantic Honda. The service adviser Christina that I was dealing with had a nasty attitude from the beginning. I explained to her the situation and she said it could very well be the brakes since I had over 4,000 miles more on the car than when I last took it there. There was apparently no record of me getting my inspection done there in February and less than 2000 miles were put on my car since my last visit. Luckily I had all the paperwork with me including another customers paperwork that they mistakenly gave me attached to mine. I then left and told her to call me when she knew what was wrong with the car. I was doubting it could be the brakes after all that I went through the first time and then telling me that Pep Boys lied to me and were trying to rip me off. Sure enough I got a call 20 minutes later and it was indeed the front brakes and rotors which needed to be replaced which is what I was told the first time my inspection failed at Pep Boys and Atlantic Honda passed it putting my life and others lives on the road endanger. They wanted to tell me that just by coincidence I suddenly needed brakes? Very doubtful. I obviously need to drive a safe vehicle so I agreed to get the work done. I told my father what was going on since he is the cosigner on my lease and he was very aggravated and called and spoke to the service manager and was given a very small discount and he also pretty much told my father that he could do as he pleases and pass an inspection if the brakes are metal to metal. When I went to pick my car up after Christina called me after it was done of course they did not do the complimentary wash which I asked for but I am used to that because that isn't the first time they forgot. Since I had my Pep Boys receipt for my failed inspection with me I asked the girl at the front desk if they could price match (I figured that was the absolute least they could do after inconveniencing me). She said yes that wasn't a problem at all and to go and ask my service provider Christina to reprint my paperwork. I approached Christina and she was huffing and puffing and mumbling as she was walking away to go ask her manager saying "I don't know who the xxxx told her that" under her breath. She would not even have the decency to price match for me because she did not want to miss out on anymore of her commission. I paid $37 for my first inspection at Pep Boys which failed. I then went to Atlantic Honda and spent another $69.53 for my second inspection which falsely passed when I should have been told then I needed brakes and getting aggressively tricked into getting a tire rotation. Now I was just charged another $253.10 when Pep Boys was going to charge $225.97. If the car was decent the brakes would not have already had a problem to begin with. This whole situation has me disgusted! I have been a loyal customer to this company and have never missed a $246 a month car payment on this cheap car that the brakes went bad on at less than 20,000 miles. I feel very disrespected. Horrible customer service was displayed to me today and as soon as my lease is up I will never return to this company and I will advise everyone I know of to do the same. The car is unreliable which is the whole reason I got the lease to begin with because I figured a new car would be reliable, I was ripped off and overcharged and the customer service was awful. More

Anthony was terrific and really listened to what I wanted. My older daughter recently got her license and needed a car to go to work and to the train station for school. Anthony had a gently used Ni wanted. My older daughter recently got her license and needed a car to go to work and to the train station for school. Anthony had a gently used Nissan Versa with very low mileage that fit the bill perfectly. I would highly recommend Anthony to my friends and family. More

We had amazing service at Atlantic Honda and just leased a 2013 CRV EX. Jose was amazing and worked within our budget and got me more then I thought I could afford. The service and friendliness is unmatched a 2013 CRV EX. Jose was amazing and worked within our budget and got me more then I thought I could afford. The service and friendliness is unmatched. More