Atlantic Honda

Outstanding experience Joey was very helpful toward me in getting over 2 Hondas over the last few years. He has always helped me with trade ins and getting me to a comfortab Joey was very helpful toward me in getting over 2 Hondas over the last few years. He has always helped me with trade ins and getting me to a comfortable price point. Always was available when I needed him for questions and made me feel great about my purchase... Excellet sales and service!!! More

Awesome Experience Bernie Ocasio was the BEST service advisor that I came across in a very long time. I lost one of my Honda keys to my 2013 Honda Accord. From the mome Bernie Ocasio was the BEST service advisor that I came across in a very long time. I lost one of my Honda keys to my 2013 Honda Accord. From the moment I expressed my issues to Bernie, right away he made me feel at ease and relaxed. My new key was cut and programmed in no time and I was on my way. His customer service was awesome. Thank you Bernie.... More

Great deal! I have dealt with Joey NAIM for my last 3 CRV leases. He is a true professional at his trade. I am always comfortable I got the best deal possible aft I have dealt with Joey NAIM for my last 3 CRV leases. He is a true professional at his trade. I am always comfortable I got the best deal possible after dealing with Joey. He is always available after the deals are done if any help is needed. Thanks ! More

Great Experience From Joey Naim Joey, Is a true professional in helping decide on a Honda. Because of him I have been a Loyal customer of Atlantic Honda for over 9 years . I own a P Joey, Is a true professional in helping decide on a Honda. Because of him I have been a Loyal customer of Atlantic Honda for over 9 years . I own a Pilot and CRV. I also would like to talk about the service area. They are also very professional and courteous as well. Always say hello Mr. Raymond with a smile. Atlantic Honda is a true dealership. My Best, Peter Raymond More

Jesus Ramirez This past Sunday, I traded in my Civic SI for a Honda Pilot (very different change), due to practicality reasons. Jesus was extremely helpful, but mos This past Sunday, I traded in my Civic SI for a Honda Pilot (very different change), due to practicality reasons. Jesus was extremely helpful, but most importantly, patient, as I asked to test drive multiple different cars and asked a variety of questions. (He also had to listen to me whine about not wanting to give up my SI and was completely cool about it)! Honestly, while I was there, I did not feel like I was speaking to a car dealer; I felt like I was speaking to a friend. He did not try to talk me into anything more expensive. He provided me with genuine advice, rather than trying to make an extra buck. I already recommended him to one of my friends who will be going there when he is ready for a new car. And, when I am making the big bucks and able to afford two cars, I will be going back for another SI, and will not even look at another salesman. I am going straight to Jesus! If you want a car salesman who cares about YOU more than his commission, GO TO JESUS! I mean, he could be a secret angel with that name ;) More

Fast, Fair and Fun Joey Naim, Richie Lobracco and Robert Kiernan made my experience like no other! Thank You for getting me the car i want, at the price within my budge Joey Naim, Richie Lobracco and Robert Kiernan made my experience like no other! Thank You for getting me the car i want, at the price within my budget! More

Wouldn't buy from anyone else My wife and I came in on Saturday to trade in her old car for a lease on a new civic. We met with Joey Naim who has sold cars to a ton of our friends My wife and I came in on Saturday to trade in her old car for a lease on a new civic. We met with Joey Naim who has sold cars to a ton of our friends. He was a ton of help. We did not have the car with us, so we came back the next day. We got a great value on the trade in and he and his team worked very hard to get us approved for the lease. We will certainly be sending all of our family and friends to see Joey at atlantic honda to purchase any new vehicles they may need. More

Very positive car buying experience.. 3rd Honda This would be my 3rd Honda dealing with Jerod each time. He has made a very stressful experience Not stressful. I have had many cars and dealing with This would be my 3rd Honda dealing with Jerod each time. He has made a very stressful experience Not stressful. I have had many cars and dealing with jetid and Honda has been the most positive and smooth... More

Excellent & Fast The service my husband and I received was outstanding. Not only was every individual we encountered friendly and courteous, we never felt like we were The service my husband and I received was outstanding. Not only was every individual we encountered friendly and courteous, we never felt like we were left waiting or unattended to. From start to finish the entire process moved quickly and was a genuinely pleasant experience. More

You lost a loyal customer Having bought my car from Atlantic Honda in 2013, it only makes sense to return there for service since they have all of my information in their syste Having bought my car from Atlantic Honda in 2013, it only makes sense to return there for service since they have all of my information in their system already. That being said, I also had three free oil changes that came with the "maintenance package" I got with the car. During this past visit, I used the last of my free oil changes, which might be why I got such poor service. On Friday, I called to make an appointment for an oil change, and I tell the woman that I also have a concern about my brakes. She offered a Saturday and a Sunday appointment, and I make the Sunday appointment out of convenience. After showing up on time for my appointment, I wait for 2 hours while they change my oil, take a look at the brakes and wash my car (which comes with any service appointment -- I explicitly asked for a car wash). After getting fed up with sitting around for 2 hours, I find my Service Advisor and ask what's taking so long. Apparently, my appointment was not scheduled for a brake check, and that is why it took so long. Funny, when I called to make the appointment, I made it explicitly clear that I needed an oil change and to have my brakes checked, and when a woman called to confirm the appointment the day before, she mentioned both items. Also, when I showed up, I told the Service Advisor that I need both an oil change and to have my brakes checked. The Service Advisor assures me that the car is almost ready, so I go back inside and have a seat. 15-20 minutes later, a different Service Advisor comes in to let me know that my car is ready and waiting for me outside. After I pick up my paperwork from the cashier, I go outside to find that the car wash I asked for didn't actually happen. After going back inside to talk to the Service Advisor, he tells me they didn't wash it because I was in a rush. Funny, I was only in a rush because I was sitting in their dealership for 2 1/2 hours. But, he offered to have the car washed if I wanted, to which I said 'no' because I didn't want to be there for another hour. Once I drive my car off the property and onto Sunrise Highway, I notice that there is a scratch in the leather of my dashboard. So, I call and ask to speak to a Service Manager (while on Sunrise Highway). The girl says she can't find him and that he'll call me right back. Note: I did not turn my car around on Sunrise Highway to go back to the dealership and waste another hour of my time, so I took the girl at her word and waited for a call that never came. After a few hours, I decide to call back and see why I never heard back. Apparently, the person I wanted to talk to was the person that I spoke to at the dealership, so I said I would wait to speak to the overall Service Manager, and scheduled a call for 8:30AM the following day (today). Fast forward to 8:30AM this morning, no call. After waiting an hour, I decide to use the live chat feature on their website to ask why I didn't hear back. The person I spoke to said she would pass along my information and that I should expect a call within the hour. Sure. This time, I actually got a phone call, and after explaining the situation (the pointless appointment, the 2 1/2 hour wait, the lack of a car wash and the scratch on my dashboard), the gentleman I spoke to basically shrugged it off and told me it was my fault, though not explicitly. 1) He says I had to wait that long because I asked them to take a look at my brakes, which is "major service" and something they do not do on Sundays. Had the woman that made my appointment for me told me that, I would have taken the Saturday appointment. Apparently, they did me a favor by looking at my brakes on a Sunday and I should be grateful. 2) He says my car should have been washed, and actually apologized (for the first time) for that small mistake. I explained that the Service Advisor did offer to have the car washed after I went back in to ask why it wasn't washed, but said that I did not want to be there for another hour. In response, the man on the phone reiterated that I was there so long because they did me a favor and took a look at my brakes. In response, I suggested that he let the woman that is scheduling appointments know that "major service" can't happen on Sundays. 3) After telling him about the scratch on the dashboard, he basically told me his team was not responsible for any damage, and that the service team does not take pictures of the interior of the car, just the outside in the event of damage. I explained that I detailed the interior of my car on Friday afternoon, and am 100% sure that the scratch was not there. The man on the phone explained that they aren't responsible for the scratch because they don't take pictures of the interior, and said that had they (the mechanics) had to remove the dashboard for any reason, then the scratch would be possible. But, if I wanted to have him take a look, I could bring the car in and he would see if there was anything his "detail guy" could do, to which I politely responded that I did not have the time to take the car in since I work far away, nor did I want to spend another 2 1/2 hours at their dealership on a weekend. In response, he reiterated that his team does not take pictures of the interior of the car when it is brought in for service. What does that even mean? Basically, he's telling me that because his team doesn't take pictures of the interior of the car, there's no way that his team can damage anything. No apologies given. The scratch on the dashboard is about four inches long, in plain sight of the driver sitting behind the steering wheel. Although it's not a big deal and can probably be buffed out with some leather conditioner and a little bit of elbow grease, it really annoyed me that he accepted no responsibility and practically accused me of lying, though not explicitly. I am not in the business of calling specific people out, or getting anyone in trouble, but I do want to let potential Atlantic Honda customers know about the terrible service I received. They had absolutely no problem catering to my needs when I bought the car because they wanted to make the sale, and I guess it was foolish on my part to think that, that level of service would continue when I took the car in for service. There is another Honda dealership closer to my home, so I will definitely take it there for any future service and make sure I tell everyone I know that goes to Atlantic Honda that they're better off taking their car elsewhere. More