Atlantic Dodge Chrysler Jeep Ram

To be fair - Atlantic Jeep had JUST been transferred to Hanania Jeep. So, MAYBE I took my Compass to Hanania Jeep for service before all the kinks were worked out. Service's call back with status did not Hanania Jeep. So, MAYBE I took my Compass to Hanania Jeep for service before all the kinks were worked out. Service's call back with status did not happen. I had to call each day. But I would give them another go at sevice later. BUT! I have a major concern! And, again to be fair, it may not be with the Service Center. Major concern - I had to pay $1,100 for the replcement of the two batteries on the Compass!! $1,100!! That is ridiculous!! I had to get the Compass towed into Hanania - It would not start! So they had me. I would have had to get the Compass towed AGAIN to take it somewhere else. When I complained the only response was that the replacements were Mopar 3 year warranty unlimited (I don't think that is anything special from other brands' offers) . Maybe my complaint is with Mopar! No other less expensive alternate was brought up. Dealers should really have a couple of alterntates on batteries. But I guess they are bound to Mopar. I'm not! My lesson from this is to NOT take non-emergency service to dealers. Hanania - send this review to Mopar. They are costing you servicing business!! More

after being told bad news the service attendant worked very well to get my truck back in and fixed with some financial help as well very good custom service very well to get my truck back in and fixed with some financial help as well very good custom service More

Timely, professional yet friendly! Very helpful in explaining the service to be completed so no surprises when time to pay bill, Very helpful in explaining the service to be completed so no surprises when time to pay bill, More

Staff was friendly, knowledgeable, and efficient. They did a great job in a short amount of time. They did a great job in a short amount of time. More

Ed is amazing, like usual. He's the only reason I even checked the website. Ed gets five stars. Buck gets five stars as well. Not getting a full tank of gas when buying a new v He's the only reason I even checked the website. Ed gets five stars. Buck gets five stars as well. Not getting a full tank of gas when buying a new vehicle is petty. Respect is a two way street. More

The team did an amazing job as always. I had a seamless purchase and will continue to use Atlantic Dodge Chrysler Jeep Ram. I had a seamless purchase and will continue to use Atlantic Dodge Chrysler Jeep Ram. More

Fast service. Everyone was super helpful and friendly. Took care of my repairs in a timely and efficient manner. Everyone was super helpful and friendly. Took care of my repairs in a timely and efficient manner. More

This dealership has always been fantastic. Honest, fair and straightforward with pricing in the service department. However, since the new dealer ship took over, it has gone to being borderlin Honest, fair and straightforward with pricing in the service department. However, since the new dealer ship took over, it has gone to being borderline criminal. I was quoted $93 for an oil change on my Chevrolet equinox but when I went to check out they wanted almost $140! There was no additional work or extra parts needed. This appears to be very close to violating federal trade commission policies regarding pricing and customer interaction. It was bad enough that they nearly doubled their service pricing, or at least so it seemed, but they tried to mask and hide it So the customer doesn’t really know the final price until they check out. In this case, it was close to 40% higher than what they quoted me. Just by chance, the general manager, Anthony, who overheard the service advisor trying to explain to me why the price was so high when he was walking by intervened. I’ve always had my vehicles serviced here. I’ve purchased two vehicles from them and been extremely happy with the experience. However, based on this experience with the service department, I will never go back to visit them. I don’t rattle easy. I expect very little from customer service. I understand that it’s challenging to find decent help. However, this seems to be a business model based on figuring out how to separate you from your money after you’ve committed to having service work done. That just didn’t seem to sit well with me. More

Overall service was good but I was disappointed that an Atlantic sliding scale coupon was not accepted. Atlantic sliding scale coupon was not accepted. More

Great place to go. Excellent service people with 100% respect for everyone. Only issue was a customer who had an issue create unnecessarily drama. Your team handled the Excellent service people with 100% respect for everyone. Only issue was a customer who had an issue create unnecessarily drama. Your team handled the situation perfectly and with top perfectionism More