Atlantic Chevrolet - Service Center

I own a 2009 Chevy Silverado that I bought from Atlantic in late 2008/ early 2009. Unfortunately, I have been developing a growing list of problems with it, some inconvenient and some potentially serious. in late 2008/ early 2009. Unfortunately, I have been developing a growing list of problems with it, some inconvenient and some potentially serious. With around 86,000 miles on the truck, here was my list of problems: 1) Engine is losing oil at an unacceptably fast rate and will empty itself in just a few weeks. No sign of leaks and no obvious burning oil emissions. 2) Engine light is on – my local mechanic said it was some kind of sensor. 3) Rear driver side door and front passenger doors will not unlock via either the driver side unlock or remote key fob. 4) Cannot open rear windows from the back seat regardless of driver side window lock being engaged or not. 5) Tire pressure indicator in front dash panel is mapped to the wrong tires so, for example, if it says the front left is low; it’s really the rear right or something like that. So on the week of 11/18/13 I called Atlantic, described the list of issues and made an appointment for Monday, 11/25/13. I later received an email confirmation of the appointment. I knew that it would take some time to get through that list of repairs, so I told the rep that I needed to rent a car the weekend prior to the service appointment to keep me going while they worked on the car. On Saturday 11/23/13, I rented a car and drove the truck over to Atlantic Chevy with my sons to drop the truck off ahead of the service appointment Monday. When I went to the window to drop off the key and provide the same list I presented above, the rep told me to wait for a service representative. I stood outside the guy’s office while he spoke on the phone. He came out a few times and said he’d get to me, that he was busy at the moment. After a while another fellow, a white haired, heavy set guy whose name I didn’t get asked if he could help. I sat in his office and tried to walk him through my list. We started with the oil and he said I was going to have to have them mark the dip stick and drive it for 1,000 miles before they did any work on it. I told him, I had just done that with my local mechanic and now I was bringing it to Chevy to fix the problem (along with the rest of the items on the list). It was unmistakable that I was losing oil. He said, “We don’t know you. We haven’t been tracking your car. You have almost no service history with us. We don’t know if you’ve been maintaining the car.” I don’t have a service history with Chevy because I change my oil locally. I asked the rep if he has had any other customers in with the same disappearing oil problem. He said “I’m not going to lie to you. We’ve had problems with oil consumption. You have to let me go through the necessary steps on this truck.” I told him “I’ve been tracking the problem and I know it exists and now it’s time to get it fixed.” Long story short, I got very aggravated, raised my voice and attempted to walk out, but my truck was boxed in and while I was waiting for people to move their cars so I could leave, I calmed down and thought better of it. I have 5 things wrong with the truck, I Had the service appointment and I had the rented car so I wanted Chevy to begin work on the truck. The guy told me he couldn’t talk to me now and to just drop the keys off with the rep at the window. I did so. Later on Saturday, a female rep called me. I didn’didn't get her name (could be Cyndy). I had a sense that this was someone preparing me for a course of events that would end up with me not having a repaired car. She said, "We haven’t seen your car for 50,000 miles" (an $1,100 brake cylinder replacement 1700 miles after the 36K bumper to bumper warranty was elapsed) and we don’t know if this car has been maintained. I told her I would pull the Jiffy Lube and Citco station receipts if need be. She said "you may need to." She said Thanksgiving week was a short week and she could not guaranty that they would get started with my truck. I asked why the rep gave me the appointment this week if that was the case. I had, after all, described the above list of issues and told her I was going to rent a car. This rep said there was no way the original rep on the phone could have known how involved each of these repairs would be. I pointed out that they had three days before the holiday and could get a lot of the work done and I was looking forward to progress reports. On Monday I got a call from Tony at Atlantic who cut to the chase. He said they have so many cars ahead of me in the back lot that had to get into the repair shop that he thought it would be 2 or 3 weeks before they got started and that I should probably get my truck. I asked why I had been given an appointment in the first place. He said he didn't know and wasn't going to get into that. I couldn't get it until Tuesday. I spent $165 on a rent a car from Saturday through Tuesday for no good reason at all. How do you have a service appointment management system allow an appointment if it is not possible to make a repair in two or three weeks? I've been driving Chevys since 2002. I had a 2002 Camaro Z28 Convertible, a 2007 Vette Convertible and this 2009 Silverado 1500 LT extended cab. Now I'm questioning the whole GM line because of the problems I've had with the truck and the treatment I got from people at Atlantic like Tony and Cindy (if that's her name). I practically begged Tony to fix something...the engine light, the door lock buttons, the windows. He was like "no, no, no." He said "this could be an electrical problem each of these could take a very long time to diagnose and then repair." I learned from Arnold Chevrolet that the reality is there is a service memo out on this exact oil usage problem and it was a standardized repair with no interim step of marking a dip stick and coming back in 1000 miles. The first service manager I spoke to at Atlantic was speaking without being up on GM’s solution for this problem. Nothing was mysterious. After dropping the car off the following Monday, Arnold had the car ready on Wednesday morning before 11. the entire list was completed. After this experience with Atlantic, this horrible treatment, I wouldn't buy anything from this dealership, even if they well selling new Corvettes for $5. I wouldn't have them service a roller skate for me. I fully expect an automated response to this review from Lisa Bautista, a customer service staff person form Atlantic. When I've contacted her about this experience, she says it is not her responsibility and she forwards my correspondence to Michelle Solack, who does not respond at all. This is a very poorly run service operation in my opinion. More

I want to let everyone know that is reading this that Michelle who works in customer relations is amazing. We are currently working together to resolve any issues that I may have had, and I am a very ha Michelle who works in customer relations is amazing. We are currently working together to resolve any issues that I may have had, and I am a very happy customer now. She was kind, understanding and willing to do whatever needed to be done to make me happy. She is definitely someone who cares about how you feel as a customer and that you're happy. The people at Atlantic Chevrolet were wonderful to work with, the atmosphere was great, and you can't beat their prices. I totally recommend Atlantic Chevrolet! More