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54 Reviews of Atlantic Chevrolet - Service Center
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July 23, 2016
TOTAL AND COMPLETE LACK OF CUSTOMER SERVICE!! This dealer is only concerned about making a sale. When you have a problem , no one is able to help you. I had a cracked rim on my Limited Edition 2 This dealer is only concerned about making a sale. When you have a problem , no one is able to help you. I had a cracked rim on my Limited Edition 2013 Camaro. It was not drivable due to the tire losing air. Just 3 years & 100 days old & 32,000 miles. I thought it would be covered under the $3000 extended Major Guard warranty that I bought with the car. I reached out to my close to home dealer and they told me their was no extended warranty in the GM system. I need to contact the dealer I bought from. After countless phone calls for three days because nobody calls back, put on hold for extended periods of time & I hung up. Disconnects, wrong names of managers were given to me by the receptionist to speak with , who I found out was a sales man...... Not a manager..... Spoke to my salesman Mohammed & he remembered me but couldn't do anything to help. The receptionist told me she was instructed to tell me to call the Huntington dealership & speak with the finance guy I dealt with . So I did, but he can't help! He gave me the correct name of the sales manager at Bayshore . I called and asked for Mike Collins & he was available! I explained to him my run around for the past 3 days from his people & what the problem was , he seemed responsive and told me he would personally look into it and call me back. He did & he told me there was a mistake with the entry of my VIN # at the time of the sale. The wrong # was entered. They will correct it but it takes 24 - 48 hours for it to show up in the GM system. Mike told me he was off tomorrow but he will check the system from home & have someone call me. No one called . Still have no car , on day 4 now. After 48 hours I still heard nothing back & ive had it! I called Lisa Bautista the customer relations manager & told her my situation & now the manager is not even calling me back. Told her I've been more than patient , by now it's been a week with no car & no answers . At this point I'm expecting the dealer to get me a new rim regardless of the warranty for all my troubles . If I didn't have an answer by the end of the day I was reporting the dealership to the State Attorney General & posting reviews online. So here I am , posting ..... At the end of the day she did call me back to say the warranty is in the system and that it doesn't cover the rim.... I have to buy one. She spoke to Dan in service but he was too busy at the time to offer any help. He would be available tomorrow. Starting week 2 with no car..... I talked to Dan the next day because I called him. He told me it was 100 days out of manufacturer warranty but GM was willing to cover half the cost based on the claim he submitted to them with the low mileage of 32,000. I would have to pay for the rest. Needless to say after 2 weeks now with no car I really have no choice. Even though I feel the dealer should be recouping this cost after they screwed up my $3000 extended warranty and treated me like I was non existent . They didn't even offer to do anything to satisfy me in any way. I forgot to mention , I bought my wife a new fully loaded suburban 4 months before I bought my Camaro . I reminded them too. Payed that dealer over $100,000 and they can't do anything for me.! In the end , they didn't do anything beyond what they were required to do.Don't waste your time with them ! They don't care! It's all about the dollar!! More
by Hot wheels 2013
Employees Worked With
Mohammed, Mike Collins, Lisa Bautista, Dan from Service
September 01, 2015
service was far below expectations and far below other Cadil i brought my 2014 ATS in for a replacement screen on info homepage, an oil change and to have the recall for sun roof fixed. I was told two and one h i brought my 2014 ATS in for a replacement screen on info homepage, an oil change and to have the recall for sun roof fixed. I was told two and one half hours because of replacing screen. I waited in the customer service waiting for over an hour and my car had not been moved into the shop. When I asked service professional he said I had another 1 1/2 hour wait. When I asked if you had the part he told me no!!! I asked then why 2 1/2 hours for an oil change. I told him to get me my car I was leaving. He told me he did not know where the keys were. I went out they were in the car parked against the building. I went back in and told him I was leaving with my car. That is the worst service I have ever experienced at any dealer, especially Cadillac. I have owned a Cadillac since 1986 and never have I been treated like this. I will probably write the CEO of the Cadillac Division I am so disappointed in your company. Bernard Cody More
by bernman402
Employees Worked With
Keith Mauer
June 15, 2015
Horrible Service Horrible service experience and I'm still going through it. My check engine light came on in my new 2014 Chevy Cruze in April 2015. I finally got a se Horrible service experience and I'm still going through it. My check engine light came on in my new 2014 Chevy Cruze in April 2015. I finally got a service date for the end of May for oil change and light. I bring my car to be serviced they said it'll be ready same day and they will call. Nobody called, I had to call over and over until I got a person. The service department said car was ready. I get there and none of my work was done. So I had to bring the car back. I waited for 5 hrs for them to tell me they have to order a part. 3rd week I bring the car back to get fixed 2 days later the check engine light comes back on so I had to take the car back they claimed they replaced a different part and the car was fine. Now here we are again 4 services and 2 months later my light is still back on and NOBODY IN THE DEPARTMENT CAN GIVE ME A REPORT OF WORK DONE. So for the 5th time I have to bring my car. More
by JMahone
Employees Worked With
Mitchell Solack
May 30, 2015
Excellence in sales and service From my first introduction to Atlantic, through my sales experience and my service visits, I have only had experiences that were outstanding. I have From my first introduction to Atlantic, through my sales experience and my service visits, I have only had experiences that were outstanding. I have purchased and have serviced multiple vehicles from Atlantic. Kudos to the sales staff as well as the service staff for their professionalism and caring attitudes. More
by JoeS_MPK
Employees Worked With
Dennis Keehner, Michelle, Dina, Tony
May 08, 2015
really great service I was in service today on 05/08/2015 and everything went wonderful It was my first time hear And as soon as I pulled up I was greeted by their smili I was in service today on 05/08/2015 and everything went wonderful It was my first time hear And as soon as I pulled up I was greeted by their smiling staff . I then sat down with a service salesperson named Danny and he was nothing short of absolutely accommodating I wish all service departments had such a wonderful staff My car was done in under the allotted time they told me it would take I am very happy and would go back again C.Egonoff More
by col Egonoff
Employees Worked With
Keith Mauer
April 23, 2015
Never again go somewhere else They just want to sell a car and make money but the cars would be faulty. i recently got my car from them expecting a dealer car to be worth spending They just want to sell a car and make money but the cars would be faulty. i recently got my car from them expecting a dealer car to be worth spending money on to bad. They installed some speaker package to the car paid for that and it doesn't even work turns out it's not covered in warranty that I paid for I've tried calling but reps always have different excuses so calling my lawyer to discuss my course of action. Would tell everyone that wants a good car go somewhere else More
by Bwoodhomie1
Employees Worked With
Keith Mauer
January 10, 2015
Poor Service Department and Sale People Don't Care Either Never buy a car from this dealership! Once they sell the car, they could care less about servicing it! They even scheduled a service appointment on Never buy a car from this dealership! Once they sell the car, they could care less about servicing it! They even scheduled a service appointment on a day they were closed! More
by BVD32
Employees Worked With
David Kowal
October 31, 2014
Never again My traverse broke down on Thursday Oct 23rd and was towed to another dealership before it was towed to Chevy on Saturday, Oct 30, sometime late aftern My traverse broke down on Thursday Oct 23rd and was towed to another dealership before it was towed to Chevy on Saturday, Oct 30, sometime late afternoon.It is now Thursday, October 30 and my truck has yet to be seen by a mechanic even for just a diagnosis. I understand that my truck was a tow-in and the service writers already have cars that need to be looked at. I get that. Never said I didn't. The service writer took a very long time to call with Updates. NEVER SAID HE DIDNT CALL..The whole reason I didn't go rent a car myself was because I'd have to pay for that and if my truck ended up being covered by warranty then I would get a car for no charge. It's now Thursday and I called twice, I then asked to speak to someone in charge who could give me an update. I think a girl named Michelle? I'm assuming she is in charge. Although she was somewhat helpful she made it a point in her conversation to tell me that Roberto has been keeping in contact with my boyfriend and he's not ignoring us. Never once did I tell her he was ignoring us, I simply said it takes him a while to get back to us after we've called three or four times. It's the day before Halloween and I'm literally writing this review as my day is going on... I called Chevy around 1 o'clock it's now two and all of a sudden my truck is going into the shop now ...and the warranty covered the parts and my car was done on Halloween... Might I also mentioned that when my truck first broke down Chevy on 112 wouldn't take it and they told me over the phone that the parts weren't covered under warranty even though they were. So, I am thankful that Atlantic Chevrolet took my car in and covered the parts I'm just not happy with my experience in general..especially with Michelle. So, I just got done from picking up my truck and everything seems okay at the moment but Michelle definitely likes to make her customers feel that they're wrong especially when reviewing Atlantic Chevrolet so be careful when you review them because she'll be right there asking you why...next time I'd rather take my truck somewhere else and pay for whatever is wrong instead of bringing it here and having it fixed for free under warranty. More
by Bella6686
Employees Worked With
Michelle and Roberto
September 24, 2014
WORST SERVICE CENTER. WORST CUSTOMER SERVICE! Staff in the service center treat me worse than the feces of a diseased animal. Staff in the service center never return phone calls. I have dropped o Staff in the service center treat me worse than the feces of a diseased animal. Staff in the service center never return phone calls. I have dropped off my car for service, twice, at this service center; I called to find out the status of my car, but never received a call back. Collectively I have called them 9 times, and not a single call was returned. Every time I walk into the service center I am never greeted. Staff notice customers walking into the service center but never greet the customers; they chit chat among themselves. I wish I never bought my car from this dealership. I wish there was a way to report this dealership - especially the service center - to the better business bureau or a similar type of company. More
by k2k2
Employees Worked With
Roberto in the service department
June 03, 2014
If it's a warranty issue, don't bother...they don't care. Twice now I've been to this absolute disaster of a service center. Silly me allowed myself to get up-sold into services which ran into nearly a thousa Twice now I've been to this absolute disaster of a service center. Silly me allowed myself to get up-sold into services which ran into nearly a thousand dollars. Problem was, the services I brought the car in for got neglected. Had an issue with a tire warning, dropped it off and told them to take their time with the car, because my schedule does not permit me to be out and around often. They had the car 8 days, and when I went to pick the car up it had a flat tire. The servicemen ran around trying to find a 'tech' to fix the situation, but it was 5:30pm so no luck for me. I was told that I could come back first thing the next day. Meanwhile, they have techs that can't figure out what a flat tire is. Makes me wonder if they even looked at the tires themselves, or just the computer. Did ZERO to alleviate their staff's laziness. Just a come back and we'll REALLY do it this time.... what a joke. Hopefully a couple more people named murphy sign on to round out their score here. More
by cpetc
Employees Worked With
service
