Atlantic Chevrolet - Service Center

Atlantic should be embarrassed After Atlantic received my Cadillac for repair, a week went by with no communications. I stopped by, since they didn't return calls to find out the se After Atlantic received my Cadillac for repair, a week went by with no communications. I stopped by, since they didn't return calls to find out the service team never even looked at the car to diagnose the problem. When I arrived back to pick up the car, they could not even find it !!! I've since taken the car to Paul Conte Cadillac who repaired the car within a few days at a fraction of the price quoted from Atlantic THE ATLANTIC TEAM SHOULD BE EMBARRASSED IF NOT OUT OF BUSINESS More

Go Anywhere Else But Here! I recently brought my HHR in for routine service. The Service Rep recommended a transmission flush. Which I did. As a result the transmission began I recently brought my HHR in for routine service. The Service Rep recommended a transmission flush. Which I did. As a result the transmission began to slip and bang into gear. I had to have the car towed into their shop yesterday and I was assured that they would take care of it "first thing in the morning". When I finally called them at 9:00 (service opens at 7:00), they hadn't looked at it and I was told to rent a car! I can't express the frustration dealing with these people causes. The last time I brought the car in for a simple oil change, they rotated the tires incorrectly! Can you believe that? A simple thing like that! When I began to drive the car, it shook and vibrated violently! I had to turn around and bring it back in! W When they call me back today, I expect to be lied to, since the service rep already made this statement to me: "Well, you know, the car does have 160,000 miles on it". Completely ignoring the fact that it happened immediately after the service! The only service person their that has been honest, helpful, and customer oriented, has been Tony DeGuiseppe. He's a stand up guy. If you do go there for service, ONLY SEE HIM. Other than that...GO ANYWHERE ELSE! More

Nightmare repair My fiancé and I towed a vehicle to this Atlantic dealership service center to be repaired. We were promised a phone call next day at 11am with infor My fiancé and I towed a vehicle to this Atlantic dealership service center to be repaired. We were promised a phone call next day at 11am with information about our vehicle. We did not receive any phone calls, we called at around 3pm and spoke to Anthony and he said he’d call the next day with updates. This is the second non informative phone call we’ve had, which means our vehicle was probably not looked at. Next day at 12noon we call... again, and Anthony tells us it will be $1600 to look deeper into our vehicle because he can’t see what he needs. We asked about the total cost and was told after the initial $1600 we’d have to pay another $1600 to fix the problem. He didn’t even say what he thought the problem was but says the total would be around $4800. Where are these numbers coming from? We decided to tow the vehicle to another mechanic and Tony asked us to come in to release the vehicle. We were charged $316 for a “compression test” which was originally $391, but we complained about the cost because nothing was done to fix our vehicle. Our receipt states Total Labor- $316. Did I pay for labor or a compression test? We received a phone call from the new mechanic 15 minutes after towing it there telling us that our vehicle was not put back together. He told us that there are pieces in the engine disconnected and other parts just placed on top. I need someone to contact me immediately with some type of resolution to this problem. If my car is damaged in any way due to the negligence of Atlantic Chevys mechanic Anthony, we will proceed to the fullest extent of the law. We are completely appalled at the service and sneaky underhanded actions of this mechanic. We cannot believe our vehicle would be purposefully damaged and sent off as if everything were back to normal. I would also like to add that there is a recall on our vehicle GMC Acadia 2010 that was never checked by Anthony either. The National Automotive Parts Association states a 2010 GMC Acadia near zipcode 11706 with a no start diagnosis has a rough estimate of $106- $135!!! We wont be back to this dealership! More

Service Worse service ever! The employees here are so rude. When you bring it to the manager Michelle 's attention she does nothing and gives you an attitude Worse service ever! The employees here are so rude. When you bring it to the manager Michelle 's attention she does nothing and gives you an attitude she will then brush you off to other people. Higher up Michelle's manager Vinny also rude. This place has no customer service skills at all. Make an appointment to get an oil change will take you weeks to get plus you will be waiting a minimum of 4 hours. Only service that is done on the weekend is an oil change. If you need anything else done you will need to drop off during the week and a rental is not provided to you. I lease a brand new car from this dealership would never recommend this place to anyone. Never had these issues with any other dealership. Here is the best I wrote a review on Yelp to let others know about this place and Michelle the service manager called to try to apologize for the service and I really appreciated this she even offered to give me a service package for the remaining months of my lease. This was so nice I said Thank you. Days latter still never received it. Called Michelle she said she isn't giving it to me unless I take down my yelp review! After all that trying to get Michelle's supervisor on the phone, I get a supervisor name Lisa on the phone sweetest lady ever she apologized to me never heard from Michelle again, Lisa spoke to vinny Michelle's boss and got my maintenance package she promised me. Few months later my oil change is due. It is summer time I call for an appointment service department was rude again on the phone. We don't have any appointments until October the guy told me. I asked how that is possible for a huge dealership not to have appointments for 3 months. I told him I want to get my oil change there because I have a lease from them and a maintenance package so I won't have to pay. Rudely told me you can go any where for an oil change and it wouldn't be free anyway and hung up. I emailed the women Lisa who was the only nice person at the dealership. Lisa no longer works there! So I have been getting my car serviced else where. My 3 year old daughter recently went into my paper work and decided to color all over some documents. I contacted the dealership 5 times for these documents called 1 time service was called another time told me I needed to speak to Megan. Called and asked for Megan and just left, called again asked for megan she off today call back tomorrow. At this point I was aggravated I said there has to be someone other than Megan that can print me copies of my past service. They said no - I said please give me megan voicemail. Let her a message no phone call back. The next day when I got out of work I called megan again, I said I was told I need to speak to you about getting copies of my past services very rudely megan said "who told you that?" I said multiple people I spoke to are you the person I need to speak to she then said rudely "you need to come down with photo I'd" and hung up. I called back to find out who her manager is I was told It was Michelle, and she wasn't available so I left her a message never called me back, called to speak to her boss Vinny didn't take my call. Receptionist said he is with a customer. So I decided to drive down since I was down the block. Vinny questioned why I needed copies "he said didn't you receive them with the service" He also said "I don't have anyone here at this hour to print them" It was 5pm. I was so upset I told him I have been calling for days he then said he was going to print them give him 10-15 minutes. He comes out and asked Me for Id, I told him I am not giving you Id. He said you wouldn't want me to give your information to just anyone would you? What personal information are you giving a copy of my oil changes? My advise do not do any business with this place. More

Very kind and excellent Advisor Dennis is very kind and always make my experience at chevy feel very pleased if you need assistance asked to speak to Dennis Keehner ! Advisor Dennis is very kind and always make my experience at chevy feel very pleased if you need assistance asked to speak to Dennis Keehner ! More

service was far below expectations and far below other Cadil i brought my 2014 ATS in for a replacement screen on info homepage, an oil change and to have the recall for sun roof fixed. I was told two and one h i brought my 2014 ATS in for a replacement screen on info homepage, an oil change and to have the recall for sun roof fixed. I was told two and one half hours because of replacing screen. I waited in the customer service waiting for over an hour and my car had not been moved into the shop. When I asked service professional he said I had another 1 1/2 hour wait. When I asked if you had the part he told me no!!! I asked then why 2 1/2 hours for an oil change. I told him to get me my car I was leaving. He told me he did not know where the keys were. I went out they were in the car parked against the building. I went back in and told him I was leaving with my car. That is the worst service I have ever experienced at any dealer, especially Cadillac. I have owned a Cadillac since 1986 and never have I been treated like this. I will probably write the CEO of the Cadillac Division I am so disappointed in your company. Bernard Cody More

Horrible Service Horrible service experience and I'm still going through it. My check engine light came on in my new 2014 Chevy Cruze in April 2015. I finally got a se Horrible service experience and I'm still going through it. My check engine light came on in my new 2014 Chevy Cruze in April 2015. I finally got a service date for the end of May for oil change and light. I bring my car to be serviced they said it'll be ready same day and they will call. Nobody called, I had to call over and over until I got a person. The service department said car was ready. I get there and none of my work was done. So I had to bring the car back. I waited for 5 hrs for them to tell me they have to order a part. 3rd week I bring the car back to get fixed 2 days later the check engine light comes back on so I had to take the car back they claimed they replaced a different part and the car was fine. Now here we are again 4 services and 2 months later my light is still back on and NOBODY IN THE DEPARTMENT CAN GIVE ME A REPORT OF WORK DONE. So for the 5th time I have to bring my car. More