Atlantic Chevrolet

Be careful of putting down a deposit. We went in to inquire about a lease for our daughter. We worked with Dina who was recommended by several friends and family members. She was very ni We went in to inquire about a lease for our daughter. We worked with Dina who was recommended by several friends and family members. She was very nice and found us a decent lease. We gave her a deposit to locate the car she found. After discussing it we decided not to get the car. I called to talk to Dina. She wasn't so nice this time. I asked for a refund. She told me that it would take a few days. I emailed her, no response. I called and left a message, no response. Emailed again, no response. It's now 2 weeks later. I called and spoke to her. She told me that it was put in. I asked to talk to the person that handled the refunds. Dina refused to connect me or tell me the persons name. I waited another 2 weeks and called leaving a message, no response. Finally I contacted my bank. I disputed the charge. They credited us. Still no response from Dina or any manager. Unacceptable treatment. I would never go there again or recommend anyone. Stay far away from Dina she's not trustworthy. Very shady business. Follow up over a year later. Still not resolved. Again STAY FAR, FAR AWAY!! Worst customer service ever! More

Beware This dealer intentionally sold a car with extensive body repair and suggested it had never been in an accident. The following is a letter I sent t This dealer intentionally sold a car with extensive body repair and suggested it had never been in an accident. The following is a letter I sent to the dealer that explains everything in detail. Hello, I recently bought a used car that ended up having extensive damage that was covered up with cosmetic repair to hide the hideous condition of the vehicle. I was introduced to the salesman as a friend of Ronnie the general manager, but yet I was still taken advantage of. After some legal research I see that your dealership is currently involved in 4 lawsuits for failure to divulge damage you were aware of. If you do not want it to be five I will expect a partial refund. I paid 14,000 for the car, but with all the damage it is only worth 9,000. I paid five thousand on a credit card and I will have no choice, but to dispute the transaction, I noticed you have many of these disputes against you too. I would be happy to do this the easy way as I have a solid breach and intent to defraud claim against you. With many cases settled that I can use as precedent against you your best option would be to settle this amicably. If you don't, there is a good chance I will get even more than the 5,000 for compensatory damages. This is because I flat out asked the salesman if the car had been in an accident and I was told no, this was an obvious falsity with clear intent to defraud.In addition, there were options listed on the ad that were not included on the car. I see you have dozens of fraudulent ad claims against you as well. Not the best way to do business. I have supplied all the documentation to the credit card company including a copy of the misleading ad. The ad alone gives me a solid foundation for my dispute. I paid with a credit card just in case chicanery was prevalent in the transaction and as it turns out it was. In addition, the day after I bought the car it started to make a clunking noise when turning left. Your service department just squirted some lubricant in the steering column knowing this was just masking the issue. 12 days later the noise started again, then I got the runaround that the part needed to be ordered and I would be contacted when it came in, needless to say I was never contacted, again more deceit, Hopefully, I will hear from someone soon. Thanks for your help. Regards, Thomas D'Aleo More

1G6DS57V190128385 The dealer keeps reselling this lemon to unsuspecting customers. The cars looks beautiful but it is a mechanical nightmare. They accept the return for The dealer keeps reselling this lemon to unsuspecting customers. The cars looks beautiful but it is a mechanical nightmare. They accept the return for less money then you have put into it and keep reselling it, beware. More

TOTAL AND COMPLETE LACK OF CUSTOMER SERVICE!! This dealer is only concerned about making a sale. When you have a problem , no one is able to help you. I had a cracked rim on my Limited Edition 2 This dealer is only concerned about making a sale. When you have a problem , no one is able to help you. I had a cracked rim on my Limited Edition 2013 Camaro. It was not drivable due to the tire losing air. Just 3 years & 100 days old & 32,000 miles. I thought it would be covered under the $3000 extended Major Guard warranty that I bought with the car. I reached out to my close to home dealer and they told me their was no extended warranty in the GM system. I need to contact the dealer I bought from. After countless phone calls for three days because nobody calls back, put on hold for extended periods of time & I hung up. Disconnects, wrong names of managers were given to me by the receptionist to speak with , who I found out was a sales man...... Not a manager..... Spoke to my salesman Mohammed & he remembered me but couldn't do anything to help. The receptionist told me she was instructed to tell me to call the Huntington dealership & speak with the finance guy I dealt with . So I did, but he can't help! He gave me the correct name of the sales manager at Bayshore . I called and asked for Mike Collins & he was available! I explained to him my run around for the past 3 days from his people & what the problem was , he seemed responsive and told me he would personally look into it and call me back. He did & he told me there was a mistake with the entry of my VIN # at the time of the sale. The wrong # was entered. They will correct it but it takes 24 - 48 hours for it to show up in the GM system. Mike told me he was off tomorrow but he will check the system from home & have someone call me. No one called . Still have no car , on day 4 now. After 48 hours I still heard nothing back & ive had it! I called Lisa Bautista the customer relations manager & told her my situation & now the manager is not even calling me back. Told her I've been more than patient , by now it's been a week with no car & no answers . At this point I'm expecting the dealer to get me a new rim regardless of the warranty for all my troubles . If I didn't have an answer by the end of the day I was reporting the dealership to the State Attorney General & posting reviews online. So here I am , posting ..... At the end of the day she did call me back to say the warranty is in the system and that it doesn't cover the rim.... I have to buy one. She spoke to Dan in service but he was too busy at the time to offer any help. He would be available tomorrow. Starting week 2 with no car..... I talked to Dan the next day because I called him. He told me it was 100 days out of manufacturer warranty but GM was willing to cover half the cost based on the claim he submitted to them with the low mileage of 32,000. I would have to pay for the rest. Needless to say after 2 weeks now with no car I really have no choice. Even though I feel the dealer should be recouping this cost after they screwed up my $3000 extended warranty and treated me like I was non existent . They didn't even offer to do anything to satisfy me in any way. I forgot to mention , I bought my wife a new fully loaded suburban 4 months before I bought my Camaro . I reminded them too. Payed that dealer over $100,000 and they can't do anything for me.! In the end , they didn't do anything beyond what they were required to do.Don't waste your time with them ! They don't care! It's all about the dollar!! More

2 weeks later and i am still waiting on my refund!! Long story short, I was interested in buying a chevy Malibu 2016, however I did not come into an agreement price wise. The sales manager was very rude Long story short, I was interested in buying a chevy Malibu 2016, however I did not come into an agreement price wise. The sales manager was very rude at the end, after I declined his offer and said I was a waste of his time! I had put a 200$ deposit that I was told was 100% REFUNDABLE , salesman (who was very polite & great! only good thing I have to say) said the refund was made, and that it would take up to 4 days for it to go through I am now on day 13 and I have yet to receive my refund I have called 4 times very patiently and have been able to speak to the salesman only once I Have asked to speak to a manager but was told that they were not there and the only one that was, could not speak to me at the moment right now I am still waiting on the call back. At this point I WILL NEVER REFER ANYONE TO THIS DEALER !! How hard is it to refund money i have also called my bank to ask if there was any refund processing and they said that nothing has been done into my account, and that it would never take that long for a refund to go through!! Bank even told me to have chevy call them, this is ridiculous !! More

Crappy service I bought a used 2011 Silverado bad fuel sensor gas gauge don't work check engine lite on been calling for a week no one knows nothing about who ordere I bought a used 2011 Silverado bad fuel sensor gas gauge don't work check engine lite on been calling for a week no one knows nothing about who ordered it. Know one ever calls you back sorry I ever bought the truck should have went to nessenger 112 Chevrolet way better dealer. And how did my truck pass inspection with check engine lite on anyway goes to show you any thing can pass inspection. And the day I picked up truck sales man didn't even put the plates on truck I had to. Glenn ain't a good sales man. Update over two weeks now still no luck on truck being fixed they always have an excuse I guess I have to pay 300 dollars for part and fix truck myself. ATLANTIC CHEVROLET SUCKS!!!!! More