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Atlantic Chevrolet
Bay Shore, NY
1,847 Reviews
We share our customers concern for clean and safe environments. In order to give our customers confidence, whether they are buying or servicing a car, we have taken numerous precautions in order to allow you to shop with confidence, including the installation of additional hand sanitizers throughout our dealership; we have increased our cleaning crew in order to disinfect door knobs, surface tops, car doors and steering wheels for all vehicles in our showroom and service area; we have given all employees training concerning workplace hygiene and the use of antibacterial soaps . We will even provide you with a new pen , if you don't have one, so that you can sign for your new car! At Atlantic Chevrolet, we take your concerns seriously and will do whatever we can to give you many years of happy and healthy driving. We look forward to seeing you soon
Atlantic Chevrolet is an excellent source for new and used cars, trucks and SUVs located in Bay Shore, NY. We serve all of the New York tri-state area and Long Island including West Babylon, Bay Shore, Hempstead, Freeport, Huntington, Smithtown and beyond. On Sunrise Highway, we are a full service dealer that offers sales, financing, service and parts. Browse our inventory online and you’ll find the latest models including the new redesigned Impala ,Colorado ,and Tahoe plus our latest new model, the TRAX.
You will also find a great selection of used Chevrolets, the largest on Long Island. If you are looking for that quality used Chevrolet or any other make near Long Island, we have the vehicle for you! Get a quick quote here or contact us with any questions you have! We have financing available for different needs, whatever your credit situation may be.
In addition, our service and parts department are ready to help you with anything from factory scheduled maintenance to finding the perfect parts or accessories. View our hours and directions here, come test drive a vehicle today and see why we’re perfect if
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,847 reviews
January 25, 2014
Not greeted at entrance or directed to anyone. They complained of lack of available staff. Stated this problem should be handled on a weekday but allowed me to make a weekend appointment (I explained e complained of lack of available staff. Stated this problem should be handled on a weekday but allowed me to make a weekend appointment (I explained exactly what we needed when I made the appointment). They did not give me any sense of confidence that they would even try to address the problem today or address it in a competent or timely manner. Very uncompromising, aloof and unconcerned attitude on the part of the service staff. Extremely dissatisfied and disappointed in this level of service from a Cadillac dealership. Car is under warranty, no explanation of process or available loaner car if this problem was not addressed and constantly making excuses for not performing the requested repairs and inspection. This is extremely frustrating. More
by conniebee61
Employees Worked With
Dennis
January 24, 2014
Paul Coppola is a match maker, not a car salesman. When I needed a minivan for my growing family, he matched me up with a great vehicle at a price within my budget. When I decided to move from a minivan to a needed a minivan for my growing family, he matched me up with a great vehicle at a price within my budget. When I decided to move from a minivan to a crossover, he matched me with one that had the room and look I thought would be impossible to afford. Paul, and the great people at Atlantic Chevrolet's preowned store, like Ray Sanchez, make buying a car a joy. More
by griffteach
Employees Worked With
Paul Coppola
January 16, 2014
I did some research and looked into Atlantic Chevrolet to find out what they were all about. I didn’t just want to know about the dealership, but wanted to know how the company behind these dealerships opera find out what they were all about. I didn’t just want to know about the dealership, but wanted to know how the company behind these dealerships operated. I believe Atlantic Chevrolet's attitude says it all and really look to improve a customer’s service and experience. They focus on creating good employees by holding them accountable for the service they provide and it is rare to see this type of honesty. These are the businesses that understand that a happy customer equals a successful company. They understand how important customer satisfaction and loyalty truly are and work at achieving this goal. The customer care and the overall experience I experienced was rated 100% satisfaction; Atlantic Chevrolet and their employees come highly recommended. Thank you, Lisa Chambers 2014 Chevrolet Equinox More
by CHAMBER87
Employees Worked With
David Kowall
January 04, 2014
Ordered a 2014 Corvette from Michael and received it just before Christmas. I received a good trade in quote in October which was honored in December. Bottom line, everything that was discussed in October wa before Christmas. I received a good trade in quote in October which was honored in December. Bottom line, everything that was discussed in October was honored in December. This is they way it should always be. Michael did not just sell the Corvette but he knew about the car and kept me informed during the build with the status of the car. More
by jacquesc7
Employees Worked With
Michael Cortigino
December 31, 2013
I am a US Soldier who had just returned from a deployment and was looking to purchase a new vehicle. I had been in contact with several dealership and had received several quotes but none of the dealerships and was looking to purchase a new vehicle. I had been in contact with several dealership and had received several quotes but none of the dealerships was able to have the specific vehicle that I wanted within the time frame that I wanted. Michael Speckin and the Atlantic Chevy team were not only able to beat all of the quoted prices, but he was able to provide me with an extremely competitive financing option and had the EXACT vehicle / options that I was looking for. Mr. Speckin was very helpful and didn't dance you around like some dealerships that I have been in contact with in the past. Quick in-and out, same day purchase... and they take care of military. It was great! More
by ChrisJRosado
Employees Worked With
Michael Speckin
December 19, 2013
I walked into this dealership thinking they were like all of the rest of them...bad. to my amazement I wound up purchasing a new chevy suburban from them. yuriy was so helpful and kind and informative wi of the rest of them...bad. to my amazement I wound up purchasing a new chevy suburban from them. yuriy was so helpful and kind and informative with this purchase. He did not call us and harass us at all....can't wait to go back in 4 years for our next truck. Jeff the manager actually dealt with us too..Most of the managers of dealerships hide behind a rock...He was so great to deal with. More
by nywoman523
Employees Worked With
yuri and Jeff
December 15, 2013
I own a 2009 Chevy Silverado that I bought from Atlantic in late 2008/ early 2009. Unfortunately, I have been developing a growing list of problems with it, some inconvenient and some potentially serious. in late 2008/ early 2009. Unfortunately, I have been developing a growing list of problems with it, some inconvenient and some potentially serious. With around 86,000 miles on the truck, here was my list of problems: 1) Engine is losing oil at an unacceptably fast rate and will empty itself in just a few weeks. No sign of leaks and no obvious burning oil emissions. 2) Engine light is on – my local mechanic said it was some kind of sensor. 3) Rear driver side door and front passenger doors will not unlock via either the driver side unlock or remote key fob. 4) Cannot open rear windows from the back seat regardless of driver side window lock being engaged or not. 5) Tire pressure indicator in front dash panel is mapped to the wrong tires so, for example, if it says the front left is low; it’s really the rear right or something like that. So on the week of 11/18/13 I called Atlantic, described the list of issues and made an appointment for Monday, 11/25/13. I later received an email confirmation of the appointment. I knew that it would take some time to get through that list of repairs, so I told the rep that I needed to rent a car the weekend prior to the service appointment to keep me going while they worked on the car. On Saturday 11/23/13, I rented a car and drove the truck over to Atlantic Chevy with my sons to drop the truck off ahead of the service appointment Monday. When I went to the window to drop off the key and provide the same list I presented above, the rep told me to wait for a service representative. I stood outside the guy’s office while he spoke on the phone. He came out a few times and said he’d get to me, that he was busy at the moment. After a while another fellow, a white haired, heavy set guy whose name I didn’t get asked if he could help. I sat in his office and tried to walk him through my list. We started with the oil and he said I was going to have to have them mark the dip stick and drive it for 1,000 miles before they did any work on it. I told him, I had just done that with my local mechanic and now I was bringing it to Chevy to fix the problem (along with the rest of the items on the list). It was unmistakable that I was losing oil. He said, “We don’t know you. We haven’t been tracking your car. You have almost no service history with us. We don’t know if you’ve been maintaining the car.” I don’t have a service history with Chevy because I change my oil locally. I asked the rep if he has had any other customers in with the same disappearing oil problem. He said “I’m not going to lie to you. We’ve had problems with oil consumption. You have to let me go through the necessary steps on this truck.” I told him “I’ve been tracking the problem and I know it exists and now it’s time to get it fixed.” Long story short, I got very aggravated, raised my voice and attempted to walk out, but my truck was boxed in and while I was waiting for people to move their cars so I could leave, I calmed down and thought better of it. I have 5 things wrong with the truck, I Had the service appointment and I had the rented car so I wanted Chevy to begin work on the truck. The guy told me he couldn’t talk to me now and to just drop the keys off with the rep at the window. I did so. Later on Saturday, a female rep called me. I didn’didn't get her name (could be Cyndy). I had a sense that this was someone preparing me for a course of events that would end up with me not having a repaired car. She said, "We haven’t seen your car for 50,000 miles" (an $1,100 brake cylinder replacement 1700 miles after the 36K bumper to bumper warranty was elapsed) and we don’t know if this car has been maintained. I told her I would pull the Jiffy Lube and Citco station receipts if need be. She said "you may need to." She said Thanksgiving week was a short week and she could not guaranty that they would get started with my truck. I asked why the rep gave me the appointment this week if that was the case. I had, after all, described the above list of issues and told her I was going to rent a car. This rep said there was no way the original rep on the phone could have known how involved each of these repairs would be. I pointed out that they had three days before the holiday and could get a lot of the work done and I was looking forward to progress reports. On Monday I got a call from Tony at Atlantic who cut to the chase. He said they have so many cars ahead of me in the back lot that had to get into the repair shop that he thought it would be 2 or 3 weeks before they got started and that I should probably get my truck. I asked why I had been given an appointment in the first place. He said he didn't know and wasn't going to get into that. I couldn't get it until Tuesday. I spent $165 on a rent a car from Saturday through Tuesday for no good reason at all. How do you have a service appointment management system allow an appointment if it is not possible to make a repair in two or three weeks? I've been driving Chevys since 2002. I had a 2002 Camaro Z28 Convertible, a 2007 Vette Convertible and this 2009 Silverado 1500 LT extended cab. Now I'm questioning the whole GM line because of the problems I've had with the truck and the treatment I got from people at Atlantic like Tony and Cindy (if that's her name). I practically begged Tony to fix something...the engine light, the door lock buttons, the windows. He was like "no, no, no." He said "this could be an electrical problem each of these could take a very long time to diagnose and then repair." I learned from Arnold Chevrolet that the reality is there is a service memo out on this exact oil usage problem and it was a standardized repair with no interim step of marking a dip stick and coming back in 1000 miles. The first service manager I spoke to at Atlantic was speaking without being up on GM’s solution for this problem. Nothing was mysterious. After dropping the car off the following Monday, Arnold had the car ready on Wednesday morning before 11. the entire list was completed. After this experience with Atlantic, this horrible treatment, I wouldn't buy anything from this dealership, even if they well selling new Corvettes for $5. I wouldn't have them service a roller skate for me. I fully expect an automated response to this review from Lisa Bautista, a customer service staff person form Atlantic. When I've contacted her about this experience, she says it is not her responsibility and she forwards my correspondence to Michelle Solack, who does not respond at all. This is a very poorly run service operation in my opinion. More
by Oldedrums
Employees Worked With
Tony
December 03, 2013
This used to be a good dealership, but if your deal falls through they hold on to your deposit and play games even after "approving" the refund of deposit. Everything went well until we looked at the car we through they hold on to your deposit and play games even after "approving" the refund of deposit. Everything went well until we looked at the car we were about to lease and found it had damage to the bumper from the storage lot, they did not have an equal model so I told them I would wait for the next shipment. I wanted my deposit refunded which they agreed to and the sales manager signed off on, but here I am 4 phone calls later and 3 weeks and still no refund. Every time I call they refer me to the sales person who gives me the same nonsense every time about how busy they are and how they have 21 stores and their accounting is behind... I am tired of games, I have filed a claim with my credit card company already. I also spoke to their "Customer Service" person Michelle but all she seems to care about is how you fill out their surveys after you received service. More
by vinnyv13
Employees Worked With
Joe Mylott
November 25, 2013
Great price, selection, availability and overall positive experience. Buying a car is not usually a fun experience but the team at Atlantic made it easy for us. experience. Buying a car is not usually a fun experience but the team at Atlantic made it easy for us. More
by dsanders2
Employees Worked With
Jon Mills
November 16, 2013
In all my years of buying or leasing new vehicles (30-35) the Atlantic Chevrolet Cadillac was by far the easiest and most pleasurable new car experience I have ever had. Everyone especially my salesman, B the Atlantic Chevrolet Cadillac was by far the easiest and most pleasurable new car experience I have ever had. Everyone especially my salesman, Bob Imber were great. The experience was so wonderful that when my lease is up I'll have to return to Atlantic for fear that I'll never experience the comfortable feeling I have here anywhere else. Thank you Atlantic Chevrolet Cadillac. More
by krr239
Employees Worked With
Bob Imber
