Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Atlanta Toyota
Duluth, GA
627 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 627 reviews
June 01, 2010
As past experiences had dictated, it always seemed that once I got into a dealership there were "extra" costs not included. With only email communication with Mike Hankins and Edward Moore, I confirmed se once I got into a dealership there were "extra" costs not included. With only email communication with Mike Hankins and Edward Moore, I confirmed several times the "out the door" cost of my vehicle. I was assured "no gimmicks and no surprises". VOILA... a GREAT experience! There were no surprises and the deal I struck via internet/email was exactly as I negotiated. Mike and Edward took good care of me and my wife (even after she changed mind on color AFTER the paperwork had been completed. A+ experience. More
by mvanfrayen
Employees Worked With
2
April 30, 2010
In all my 50+ years I have never had a car shopping/buying experience like the one I had with Atlanta Toyota. This was by far THE easiest, most positive, satisfying ever! From start to finish shopping/buying experience like the one I had with Atlanta Toyota. This was by far THE easiest, most positive, satisfying ever! From start to finish it was an EXCELLENT experience. Chris Miller was friendly, knowledgeable, responsive, accomodating, and HONEST. He went out of his way to give us what we wanted, he was totally up-front about cost and financing, he did what he said he would do when he said he would do it, and delivered everything he promised. And this was all done over the phone -- BEFORE we ever stepped foot on the lot!! And when we finally went in for the test drive he treated us with the utmost care and respect. Chris was unflappable when I decided to change the color I had originally chosen. We searched the lot and found the car of my dreams! Everyone at the dealership was friendly, made eye contact, said hello -- who does that?!! The finance director, Ned Iwuji, was also very friendly and efficient. He took time to explain things, what we were signing, etc. Made us feel like he was for us, not against us. The whole thing went so smoothly! I would highly recommend Atlanta Toyota to anyone who is in the market for a Toyota. We shopped with 2 other dealers and the experience was totally different. When asked about price they were evasive, wanted us to test drive first, were not as responsive in returning phone calls. Chris never asked what the other dealers' price was, he simply told us what his price was, which was better than the other two. There was no haggling! Atlanta Toyota not only gave us the best price but also the best service. Last but not least, this is my second Camry. I drove my first one for 8 years without any major mechanical problems. It never needed anything other than regular maintenance - changing the oil, brakes, tires, battery - that's it! I did NOT trade it in, I gave it to my daughter. Thanks Atlanta Toyota -- you're the absolute BEST! Signed, Montaine Ashley A VERY Satisfied Customer More
by 5ashleys
Employees Worked With
Chris Miller and Ned Iwuji, Chris Miller
April 03, 2010
I contacted several local dealers, including Atlanta Toyota, by email as well as visiting two dealerships close to my home in Roswell. Mano from Atlanta Toyota responded quickly in a very detailed and Toyota, by email as well as visiting two dealerships close to my home in Roswell. Mano from Atlanta Toyota responded quickly in a very detailed and efficient manner, answering all my questions. The sales managers at other dealerships refused to give me a straight forward quote or any quote at all. I felt very comfortable with Mano and was actually able to close my deal via email and phone conversations. At no time did I ever feel he had anything but my best interest in mind. The entire process was seamless, straightforward and pleasant. I have purchased cars in the past but never felt as comfortable as I need in the process with Mano and Atlanta Toyota. To top it off, my car was supposed to arrive on a Monday, April 5th and arrived 3 days early which was a nice surprise. More
by Atlnicole
Employees Worked With
Mano Cifuentes
March 29, 2010
From my first contact over the internet, Atlanta Toyota stood out as being one of the most responsive dealers I contacted. In contrast,most metro Atlanta dealers wanted me to come in person in order to ge stood out as being one of the most responsive dealers I contacted. In contrast,most metro Atlanta dealers wanted me to come in person in order to get my questions answered and before providing any meaningful information regarding price and lease terms. At Atlanta Toyota, Mano responded with complete answers via email. Moreover, once I came into the dealer to complete the lease I still had an number of detailed questions. Rather than give me answers he was not confident in Mano had his manager Jeff Tallent come over to assist me. Jeff was both patient and through and by the time we finished I felt confident that I was being given a fair price on my lease. Jeff was also able to find a Prius with exactly the options I wanted versus other dealers who just wanted to sell what was on the lot. More
by john4880
Employees Worked With
Mano Cifuentes, Jeff Tallent
March 21, 2010
I have purchased many cars in my lifetime and this has, BY FAR, been the best experince I have ever had. Kristopher was incredibly helpful and courteous and went well beyond the call of duty. Paul Mitchell BY FAR, been the best experince I have ever had. Kristopher was incredibly helpful and courteous and went well beyond the call of duty. Paul Mitchell also made the financing process very smooth and explained every detail to me until I was satisfied that I understood everything. I bought a gorgeous 2010 Camry and these gentlemen made it the most pleasant car-buying experience I have ever had. They both seemed to anticipate my every need and catered to that! They were fabulous!! Kelley More
by krchristopher
Employees Worked With
Kristopher Miller and Paul Mitchell, Chris Miller
March 06, 2010
Not only Kristofer, but everyone, was very friendly and helpful. This is the first car buying experience I have ever had that wasn't high pressure. My parents enjoyed the experience so much that they decid helpful. This is the first car buying experience I have ever had that wasn't high pressure. My parents enjoyed the experience so much that they decided to buy a car when that wasn't in their plan for the day. As long as I live here I will go back to Atlanta Toyota. More
by clayandjay
Employees Worked With
Kristofer Miller
February 27, 2010
I'd been looking for a Honda Pilot for several months. I bought my Camry through Mike several years ago. I contacted Mike (Internet Sales Manager) again and he put me in touch with Susan (Internet Sales Con bought my Camry through Mike several years ago. I contacted Mike (Internet Sales Manager) again and he put me in touch with Susan (Internet Sales Consultant). She showed me what Atlanta Toyota had in inventory and we went from there. The sales process was unpressured. I felt they were trying to help me find the car and price I was looking for as opposed to just moving another car out of inventory. Even the time spent was not an all-day ordeal. It was enough time for me to look at the vehicles and get an idea of the one I wanted. If only car buying had always been this right! More
by eeturner
Employees Worked With
Mike Hankins
February 03, 2010
Atlanta Toyota was the best experience I have ever had at a car dealership. Mike Morgan was so helpful and courteous, actually the best salesperson I have ever dealt with.He didn't accost me when I got out o a car dealership. Mike Morgan was so helpful and courteous, actually the best salesperson I have ever dealt with.He didn't accost me when I got out of my car like happens in so MANY dealerships - I HATE when the salespeople are practiclly standing behind your car as you get out, so when this did not happen, + for Atlanta Toyota. I am just starting the shopping process and am not quite ready to sign papers, but I am wanting to narrow down the choices. I have walked out of two other dealerships this week because they have gotten pushy and OVERLY aggressive. When I walked into Atlanta Toyota I was greeted by Mike Morgan. I explained that I WOULD NOT buy today, but would like to look. Mike helped me and was very polite. When I was ready to leave, Mike thanked me for taking MY valuable time to come to Atlanta, asked for the opportunity to earn my business and wished me a great week and car shopping experience. I could not believe it - instead of treating me like since I was just "window shopping" I was wasting their time - I found a salesperson that acknowledged that MY time was important. On the way home, I realized that my actual shopping is over. I have chosen my dealership and my salesperson. Now I just have to get myself ready to sign and I will be calling Mike to make the final appointment. Thank you so much and you all will see me again on my next purchase for sure. More
by Diedra
Employees Worked With
Michael Morgan
January 31, 2010
I was very impressed from start to finish with this dealership. It was a rainy night, 20 minutes prior to closing yet I was treated with the utmost respect. I was not rushed into making a decision, the dealership. It was a rainy night, 20 minutes prior to closing yet I was treated with the utmost respect. I was not rushed into making a decision, the representative stayed until the sale was finalized. General Manager, financial officer evryone was so courteous. I have been a Honda owner for the prior 20 years but after my experience with this dealership I will be staying with Toyota. My sincere thanks to everyone, especially Karen. Sincerely, T. Morris. More
by healer54
Employees Worked With
3
October 15, 2009
My Sales person was nice but not that experienced. She showed us all the Venzas they had but wasn't to familiar with it's equipment and trim choices. ( she says she just transferred from the Pontiac store showed us all the Venzas they had but wasn't to familiar with it's equipment and trim choices. ( she says she just transferred from the Pontiac store up the street) But since my wife and I wasn't to familiar with the features either it got a little discouraging quickly. Because we didn't want to pay for something we didn't need. (We just pop in to see the Venza and maybe buy one for the right price.) But once we narrowed down one they wouldn't come off the price and they offered us 5,000 less than every other dealer for our Lexus GX 470 ( We bought New and all Svc. Rec. No Accidents) the sales person said " They do this all the time to start negotiations" But after being their we were tired and didn't want to play the games. We left did some shopping online and bought a MDX. She called us a week later and said she figured we bought something it happens alot. Poor lady... More
by William54
Employees Worked With
nice sales lady
