Atlanta Autos

Great Customer Service Great staff! Kelvin was available to answer all my questions and worked with me through the whole process. I'd recommend Atlanta Auto to be your 1st s Great staff! Kelvin was available to answer all my questions and worked with me through the whole process. I'd recommend Atlanta Auto to be your 1st stop when looking for any vehicle. Following the sell..... After the sale, I was informed that additional gas card was offered if you did a review. And being very pleased with my experience at the time I was happy to accommodate. However, as I drove my 2009 Mercedes Benz home, I heard a loud noise from the rear tires, I immediately returned to the dealer and had informed Kelvin, who then reached out to the mechanic. They again were very friendly, and informed me that they would replace the wheel bearings in the vehicle. I left that day without the car, over the course of a few days I called and they would always give me one date I could pick up but, then it was never correct. 8 days later my car finally ready to pick up. As I made it to the dealer, I met with Kelvin who had informed me the Friday before that they would fill my car up. I also had two gas cards from the day of purchase. After getting my car and all the trouble I went through, the car was only filled to the 3/4 mark and both gas cards were missing. So much for the perfect score. Overall, they had no control of the parts taking so long, however, I was a little frustrated with the end results. Especially the missing gas cards. More

Great group of people Leo, Gus, and Travis. Went way out of their way to help. Great group of guys to work with, very helpful. Would buy from again Leo, Gus, and Travis. Went way out of their way to help. Great group of guys to work with, very helpful. Would buy from again More

Supreme customer service The floor manager came in on an off day to show me a car. Even had a service tech help my husband with certain questions. The floor manager came in on an off day to show me a car. Even had a service tech help my husband with certain questions. More

Efficient, clean, friendly The guys here have been awesome. We had John Hubbard and his floor manager Sixx. The place is clean, organized, and efficient. The car we wanted origi The guys here have been awesome. We had John Hubbard and his floor manager Sixx. The place is clean, organized, and efficient. The car we wanted originally was not available any more and they got us into a newer car that was better do our lifestyle. Abdul in finance was also a pleasure to work with. More

Great Selection; Good Buying Experience; but I initially left a good review after buying my car because their customer service up to that point was great. I also do not have any problems with my I initially left a good review after buying my car because their customer service up to that point was great. I also do not have any problems with my car. I wish I could keep my review at 5 stars, but for reasons described below, this is no longer possible. My sales person, Jon Bush, and finance guy, Greg Miles, did superb jobs and I would not mind working with them again. Jon was very easy to contact, via text or phone, and made sure that my car was repaired (it had a messed up center console arm rest) quickly before I took it off the lot. I didn't have too much interaction with Greg, though he was very thorough in explaining all the paperwork to me. Things started to fall apart after my car was purchased. After a month, everything was fine, but I still hadn't received my license plate. I financed the car so only Atlanta Auto's could take care of this for me. My attempts to call the dealer almost always ended with no response The Tag/Title office at Atlanta Autos, while understandably busy, would never return my calls. Not only that, but their mailbox was either always full, or never setup (there must be two phones with two voicemails...). The few times I did get through to them, they would (for the most part) leave me with a non answer, only providing me reassurance at the very last minute that I would receive a new temporary tag. While I am happy that they were able to provide me with the temporary tags, the stress this left me with, on top of my daily work life, is not something any car dealer should put upon their customers. They should do their due diligence to make sure their customers are taken care of until ALL action items required of them are completed 100%. I will give them credit where credit is due, they did manage to provide me with a new temporary tag, 3 times (I received 4 temporary tags in total), keeping my car road legal. Though each time I had to go through the usual hoops described above. Upon receiving my 3rd temporary tag, I was informed that the dealership never received a signed copy of the title from the original owner. While I understand mistakes happen, it should not have taken them 3 months to inform me of this failure. Perhaps this was a fluke, as they did make sure to inform me that the Tag/Title office recently went through a pretty big transition and things were still a little bumpy becasue of this. Anyway, another month goes by and my 3rd temporary tag is about to expire, and I am having the same difficulty contacting the tag and title office. Contacting any other department results in the basic response that only the tag/title office can hep me with my inquiry. Understandable, but you are a business and should take whatever effort required to make sure your customers are taken care of. Telling me to contact the seemingly non existant Tag/Title office does me no good if I cannot contact them. So I went through the normal frustrations, calling time and time again, finally making it through to someone to learn I will be called back, then not getting called back and having to go through the same frustration again until I finally reach someone. They finally tell me that they have the title, and I should receive a new temporary tag, with my permanent tag a few days later (FINALLY!). Anyway, I don't know if I can even accurately describe my frustration, I am just glad that it is now finally over. After 4.5 months. I bought my car in early November, I finally received my tag 4.5 months later in mid March. I imagine most people who buy cars from Atlanta Autos have a generally overall good experience. Just be warned, that should you encounter any issues with your purchase, you may have a hard time getting any quick resolution depending on who you have to deal with. I do like my car, and I did have a good initial buying experience. More

they don't honor appointments or respect potential customers Don't waste your time making an appointment, calling, emailing, texting, or online-chatting with the Atlanta Autos folks. (I did all five: made an app Don't waste your time making an appointment, calling, emailing, texting, or online-chatting with the Atlanta Autos folks. (I did all five: made an appointment a day in advance & confirmed it twice.) No matter their hoo-ha about "appointments" and their language about how eager they are to be of service, they don't hold the car you're coming from 45 minutes away to see; they don't even hold the car long enough for you to arrive an hour early for your "appointment." They sell it to whoever gets behind the wheel first. Just show up and push your way the car that interests you. If it's still there, unsold, lucky you. My husband was too insulted to stay to look at anything else, feeling the whole enterprise untrustworthy. More

Friendly Very nice and Friendly came out of state they got me out Very fast. I will come back in the future. Love my Mercedes Benz G- Class 550 Very nice and Friendly came out of state they got me out Very fast. I will come back in the future. Love my Mercedes Benz G- Class 550 More

Awesome experience. Jonathan was awesome.he was very helpful and nice. The dealership was nice and clean. John Bush was very knowledgeable of the vehicle and took real Jonathan was awesome.he was very helpful and nice. The dealership was nice and clean. John Bush was very knowledgeable of the vehicle and took real good care of me More

Great place for car shopping! Great experience! Go see salesman Shawn C for your car! I drove from Charlotte NC and it was worth it! Atlanta Auto is the place! Great experience! Go see salesman Shawn C for your car! I drove from Charlotte NC and it was worth it! Atlanta Auto is the place! More

Great I am an out of state buyer and Atlanta autos was great to work with. The used mustang I purchased was exactly as described. I would recommend them. I am an out of state buyer and Atlanta autos was great to work with. The used mustang I purchased was exactly as described. I would recommend them. More