Athens Dodge Chrysler Jeep RAM

Beware of this dealership!! I brought my Jeep Grand Beware of this dealership!! I brought my Jeep Grand Cherokee EcoDiesel to be diagnosed after it overheated and threw a check engine light. It overhe Beware of this dealership!! I brought my Jeep Grand Cherokee EcoDiesel to be diagnosed after it overheated and threw a check engine light. It overheated one time, we immediately pulled over and allowed it to cool. We towed it to the dealership the SAME day of it overheating. It took them a few days to look at it, but after they finally did they told us that the engine overheating caused engine failure. That a new engine would cost us $13,500. Keep in mind that this vehicle has a safety recall on the EGR cooler because the EGR fails and causes the engine to overheat and catch FIRE! Only after being asked, they reluctantly admitted that the EGR cooler DID fail and that the engine code was EGR related “EGR below efficiency”. We were absolutely shocked to hear this diagnosis. We take immaculate care of this vehicle, servicing it with the highest quality oil, etc. as this is our family vehicle. We requested that the engine be replaced under the X78 3.0 extended warranty due to the EGR safety recall. It only makes sense that if there is a safety recall on the EGR, which causes the engine to overheat and catch fire, that the engine failing was directly related to the EGR cooler failure and overheating. The technician wrote the report in such a way that the claim was denied from corporate. He claimed that we “continued to drive the vehicle while it was overheating” which is 100% FALSE! We provided the series of events multiple times. He used a lot of assumptions in his report “I believe”, “I think” “it appears to be” etc. Due to his report, they wouldn’t even fix the EGR or any of the other 7 (YES, SEVEN) open recalls, because he claims the engine is blown and must be fixed first. At this point we raised our concerns to the service manager, Tina, who was always less than pleasant to deal with. She absolutely refused to escalate our case when asked and claimed she is “the gate keeper and nobody will get past her”. We also opened a case through customer care, who was not able to help us because of the way the report was written by the technician. The bottom line is: Jeep has a safety recall on a part that causes the engine to overheat and catch fire. (THANK GOD this did not happen while my 1 & 3 year old were in the vehicle. This could have been a very devastating incident for my family.) After this dealership looked at the vehicle it was found that the EGR DID FAIL!! They refused to fix the recalled parts that were both recalled AND under warranty. The absolute WORST customer service from Bill in service, Tina the service manager and David the General Manager. The technician wrote a FRAUDULENT report and nobody in the chain of command did anything about it when our concerns were brought to their attention. They acted as if the technicians report was GOLD and nobody had the decency or care to further look into our situation. After WEEKS of going back and forth with the dealership and customer care we finally decided to get a second opinion by taking it to another certified dealer. In which they confirmed that the EGR failed, the check engine light was EGR related and that this is an “easy fix”. It was fixed within 1 day of them looking at it. No low engine knock. No blown motor. No more overheating. I have been without my vehicle for 11 weeks. ELEVEN!!! This would have cost us $13,500 and nearly $4,000 in rental costs based on this fraudulent report by their diesel technician. I am a mother of 2 toddlers and a registered nurse who relies on my vehicle for safe transportation of my children as well as to and from work to the hospital in Atlanta where I have worked tirelessly through this pandemic. Nobody and I mean NOBODY deserves the treatment we have received from this dealership. Please please beware! Run far far away from this dealership, specifically the service department! More

Have been looking for a truck for around 2 weeks and have been to every dealership in the area until I went here and met John tiner. John was very professional and to the point and did not beat around the bu been to every dealership in the area until I went here and met John tiner. John was very professional and to the point and did not beat around the bush. Excellent customer service And an all around great guy. Athens dodge/ram has prices that far exceed other dealerships in the area so I highly recommend this dealership ad well as John! More

The experience me and my wife had was wonderful. The team there took the time to out to make sure we was treated great customer service there took the time to out to make sure we was treated great customer service More

I had a great experience at Athens DJC. Everyone was incredibly kind & Pam Terry was extremely helpful in helping me get exactly what I needed done! 10/10 would recommend going there for your car wants incredibly kind & Pam Terry was extremely helpful in helping me get exactly what I needed done! 10/10 would recommend going there for your car wants & needs! More

My experience was great! John Tiner did an amazing job helping me buy my first Jeep! He worked with me on pricing and they were very friendly. I’m very pleased with this dealership. HIGHLY recommend comin helping me buy my first Jeep! He worked with me on pricing and they were very friendly. I’m very pleased with this dealership. HIGHLY recommend coming here! More

Got a great deal on a new truck that was competitively priced. John Tiner made the extra effort to go above and beyond to make sure all my needs were met, addressed all my concerns, and resulted in a sati priced. John Tiner made the extra effort to go above and beyond to make sure all my needs were met, addressed all my concerns, and resulted in a satisfied purchase. More

Ordered a part. Was told it would be shipped in 4-5 days. Didn't ship. Place is 5.5 hours away and it's been weeks. FedEx lost it. Found it. It was shipped but never came off the truck apparently. Took a day Didn't ship. Place is 5.5 hours away and it's been weeks. FedEx lost it. Found it. It was shipped but never came off the truck apparently. Took a day off to wait for the delivery which never happened. Not on person from the dealership called me. Part was $2800. Female at the front desk was nice as they come. She should work elsewhere.....where they are as nice as her. Worst customer service EVER for the rest of them. Sad but true. Semper Fi More

John Tiner was very easy to work with. I was in and out and on my way back to Cola. S C as quick as possible. Very good Customer Service. and on my way back to Cola. S C as quick as possible. Very good Customer Service. More

John Tiner has now sold me 2 vehicles. The experience is stress free and enjoyable. As long as I live in Athens no other dealer or salesman will get my business. Absolutely proud to be an Athens Jeep Chrysl stress free and enjoyable. As long as I live in Athens no other dealer or salesman will get my business. Absolutely proud to be an Athens Jeep Chrysler Dodge customer. More

John Tiner was very helpful and willing to work with us. Being 4 hours away he made sure the buying process was quick so we could get back on the road. He was knowledgeable about all the functions and the Being 4 hours away he made sure the buying process was quick so we could get back on the road. He was knowledgeable about all the functions and the past history of the truck. I would definitely recommend John and Athens Dodge to all my friends. More