Athens BMW

Even though I drove 2 hours to Athens with a pre-arranged appointment, they did not have the car I wanted to test drive on the lot, and my second choice was not ready. The advisor I dealt with over emails wa appointment, they did not have the car I wanted to test drive on the lot, and my second choice was not ready. The advisor I dealt with over emails was busy so they threw me onto another advisor who had no idea about what I wanted or the numbers I was given over emails and had no customer service skills. To top it off, I replied to the manager's email for feedback and the email was completely ignored, and never even received an apology. The only good client advisor there is Demarcus and everyone else should take some customer service skill lessons from him. Finally, I was asked about extending the warranty on the vehicle I bought, and I agreed, but I was never informed they added $1700 to my loan for the maintenance agreement, which I was never asked if I wanted or explained what it was. Very unprofessional and I will never return to this BMW again. More

They did a great job on the work that they on my car at the dealership the dealership More

BMW has always been great to me. Jovon Hawkins is my advisor. He is vey professional, knowledgeable and has excellent customer service skills. He always kept me updated with the prog Jovon Hawkins is my advisor. He is vey professional, knowledgeable and has excellent customer service skills. He always kept me updated with the progress of my vehicle. He even made sure I got home safe when my vehicle was being cared for. The staff is very nice and amazing as a whole. More

When the service advisor told me it will be approximately 2 hours it was right at 2 hours. 2 hours it was right at 2 hours. More

Very welcoming! Got to our car right away! Jovon was very helpful. Highly recommend this 5 star service. Got to our car right away! Jovon was very helpful. Highly recommend this 5 star service. More

Barry Jones is the most knowledgeable, professional automotive sales person I have ever dealt with. Highly recommend seeking him out. automotive sales person I have ever dealt with. Highly recommend seeking him out. More

Very Happy with service and with out service Manager Jovan Lamar👍He kept us updated and performed all necessary work in a timely fashion! Would highly recommend this dealer and service advisor👍 Jovan Lamar👍He kept us updated and performed all necessary work in a timely fashion! Would highly recommend this dealer and service advisor👍 More

Ryan was very professional in handling my service request and my repairs were done in a reasonable amount of time he even gave my car a very nice bath and my repairs were done in a reasonable amount of time he even gave my car a very nice bath More

By far the best dealership experience I’ve ever had! Every team member I encountered was fabulous from sales to finance and they even had a specialist to help walk me through all the tech details and to Every team member I encountered was fabulous from sales to finance and they even had a specialist to help walk me through all the tech details and to answer any questions. Antoine and Barry were absolutely top notch. Would highly recommend purchasing any vehicle at Athens BMW! More

They have a great customer focus and are extremely meticulous with your BMW. They have generated a level of confidence with me such that I feel I can rely on them as a partner in my ownership of one meticulous with your BMW. They have generated a level of confidence with me such that I feel I can rely on them as a partner in my ownership of one of the finest quality performance automobiles. More