Atchinson Ford Sales Inc.

Bait and Switch Service! Had a horrible experience today at Atchinson Ford Service. I brought in my Ford Fusion for what I was told was a “under extended warranty” repair cos Had a horrible experience today at Atchinson Ford Service. I brought in my Ford Fusion for what I was told was a “under extended warranty” repair cost. I am a auto engineer and did my homework. Read out the code(granted the code is generic for multiple issues), to narrow down the area, and researched online and with friends in the industry. Found out what was the root cause. I called their service, explain the situation and asked specifically if it was this part that needed replaced, is it covered. The answer from the Service rep after looking up the VIN and other things(I don’t know what exactly)….YES. Charge would be $100 deductible. He did state that the car needed to be brought in to confirm it’s this part. For this there is a $110 diagnostic fee. So after I gave it for service, they stated that the error code was due to 2 things. 1 was a unrelated issue and the other was to EXACTLY the valve that was suspect and I was told covered. However, now Atchinson stated that it is NOT COVERED and either I pay $340ish to fix it OR I pay $110 for the diagnostic fee and just take the car. After I discussed the situation with the Service Mgr and explained the situation, he basically said his guys would never do that and Pay the $110 or $340, end of story. When I stated I was rather looking for a compromise of 50% due to the communication error, he state will not do. We also got into a heated discussion about customer satisfaction and how he would not be willing to compromise over $55 and instead lose a customer. I stated just give me the car back but I will never come back to them for the deceptive practices and lack of customer service, he said fine. I have a history of service their but after this, sorry, no more. I only write this today to make others aware of this. Please be advised if you ever use them for this kind of service! More

Very helpful salesman. Chris Rogers went over and beyond being helpful. He made my new/used car experience very easy and he was very helpful providing the information neede Chris Rogers went over and beyond being helpful. He made my new/used car experience very easy and he was very helpful providing the information needed. More

Fog Light I want to personally thank The service team for replacing the my fog light on my Ford Escape. The entire staff was very helpful and professional. I want to personally thank The service team for replacing the my fog light on my Ford Escape. The entire staff was very helpful and professional. More

⭐️⭐️⭐️⭐️⭐️ My experience with Atchinson Ford was a cake walk. Chris Rogers truly went above and beyond. Not only did he get me the [ close to impossible ] pric My experience with Atchinson Ford was a cake walk. Chris Rogers truly went above and beyond. Not only did he get me the [ close to impossible ] price I needed to stay on budget, but he also was funny, friendly, informative and incredibly patient. Chris made my experience at Atchinson quick, easy and comfortable. The dealership overall had a great family-like vibe. Highly recommend this dealership to anyone looking to purchase a car... Don't forget to ask for Chris! More

Thank you so much! Wes Price went above and beyond in helping me lease my new ‘19 Escape!! I literally had to make 2 phone calls & had my car delivered right to work🤗 Wes Price went above and beyond in helping me lease my new ‘19 Escape!! I literally had to make 2 phone calls & had my car delivered right to work🤗 More

Bait and switch I feel as though I am the victim of deceptive pricing tactics by Atchinson Ford's Quick Lane in Belleville, MI. I reached out to Atchinson Ford I feel as though I am the victim of deceptive pricing tactics by Atchinson Ford's Quick Lane in Belleville, MI. I reached out to Atchinson Ford for a price quote for a brake job on my truck and was given a price quote of $389. When the work was done and it was time to pay the bill, amount due was $1,131. After talking with the shop manager he was only able to reduce the price by $164. I reached out to the upper management and owner of the dealership to see what they could do for me. I even offered to pay 20% over the original price quote, but my offer was declined. After emailing back and forth for a week the best they would do was reduce the bill another $200. The total bill after price reductions is $767.00. Over $300 over the original price quote. In a phone conversation with Atchinson Ford's Parts and Service Director I was told that this is the best that Atchinson Ford would do and said that this $200 refund was to show "good will" to me. When I told him I was still unhappy with this he told me that he would "take the offer off the table if I were to bad mouth the dealership." Atchinson Ford currently runs a tv commercial where the dealer owner Craig Atchinson says: "I love the lake. I love the people. I love this town." This is a funny way for a dealer that expresses commitment to the people and this town, yet won't stand behind a price quote. If this has happened to me, I wonder has this happened to others as well? More

Mike Cogley made My Atchinson Ford Purchase a great! I have seen Atchinson Ford's television commercials. Just hype I wondered? I have now had an opportunity to experience Atchinson Ford in person. My I have seen Atchinson Ford's television commercials. Just hype I wondered? I have now had an opportunity to experience Atchinson Ford in person. My wife and I purchased a 2018 Mustang at the end of March. We worked with Mike Cogley who was polite, friendly, and extremely professional, He made the overall sales process, purchase, and dealership experience a real pleasure! MIke worked had to make sure that everything went smoothly, AND IT DID! All in all, a beautiful car and a beautiful experience! I would highly recommend Mike for anyone looking to purchase a new Ford at Atchinson Ford! More

A Dealership You Can Trust I have been buying and leasing cars from Atchinson Ford for many years and have never had a complaint. My most recent experiencing was purchasing a F I have been buying and leasing cars from Atchinson Ford for many years and have never had a complaint. My most recent experiencing was purchasing a Fusion through Atchinson Ford with the help of Jason Fuchs. Jason is a professional, he was able to find us the vehicle we wanted in less than a week, he took care of all the details and was able to answer all of our questions. I highly recommend this dealership, they put he customer first. More

amazing experience every time I just leased my third vehicle with Atchinson Ford. Bob Gafka is kind, fair, helpful and fast! I love working with him. I highly recommend. I just leased my third vehicle with Atchinson Ford. Bob Gafka is kind, fair, helpful and fast! I love working with him. I highly recommend. More

new lease The sales and service staff at Atchinson Ford are second to none friendly and fast. Teri Foresi worked very hard to find and get the exact truck i wan The sales and service staff at Atchinson Ford are second to none friendly and fast. Teri Foresi worked very hard to find and get the exact truck i wanted. There was an issue with the emissions on the truck so they got me in quickly to solve the issue. Their work and efforts are greatly appreciated. More