Atchinson Ford Sales Inc.
Belleville, MI
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I have been using this dealership for years and the experience is always pleasant. Mike Horvath goes above and beyond to get the best possible deal for his customers. The attention to detail and will experience is always pleasant. Mike Horvath goes above and beyond to get the best possible deal for his customers. The attention to detail and willingness to do his very best to accommodate all requests is second to none. They have a customer for life!! More
service dept are total rip-offs - if i could give zero stars i would. i'm a 65yr old single female who would much rather support local business owners though the only reason i went there in the first pla stars i would. i'm a 65yr old single female who would much rather support local business owners though the only reason i went there in the first place was recalls from ford and you had to bring your car to a dealership. being new to the area i went to atchinson - within a week after having what was supposed to be the problem fixed - i was pulled over by the police for my lights not working - what??? i told the officer i just had it in for service at the dealership, he saw the light switch was on - as i was close to home, said to turn on my emergencies n get home safe. i returned to atchinson so they could fix it - they acted like they were doing me a "favor" by not charging me for work that should have been dealt with the first time around. within a couple weeks i noticed i was having trouble with the gear shift - the clutch and transmission were working just fine - a friend of mine said it was most likely the linkage, not a big fix - so i returned to atchinson, asking them to check the gear shift linkage, dropped off the vehicle, service said they would get back to me that day with an estimate... i waited until an hour before closing as i hadn't heard a thing from them. when i spoke with the service dept rep. he said i needed a whole new clutch n transmission - over $4000. !!! i said no way, asked if they did the linkage repair i asked them to do, they said yes, and charged me $140.00 'diagnostic fee' - but that was an outright lie as the same problem persisted as soon as i got it back. when i got in the car to leave the dealership, i noticed on the front passenger floor was the cover for the gear shift linkage !!! seriously ??? i picked it up, went back into the service dept, held it up and asked what is this and why is it on the front passenger floor...??? they said they would try to find someone to put it back on but as it was after 5pm, all the service techs were gone so they got some kid to slide under the car and pop it on - to top it off, some guy from the sales dept. then told me they did not want me to return to atchinson as they didn't like my attitude. hahahah - no kidding... everytime i took my car in there for service, paid big bucks, invariably within a week or two something else was a problem with my vehicle that was never a problem before. i took my car to Aamco, who deals with transmissions - they diagnosed the linkage problem, the clutch and transmission were just fine - charged me a few hundred bucks for brand new parts and labor - car shifts smooth as butter - no clutch or tranny problems. so if you want to waste your money, get disrespected and lied to - by all means go to atchinson. never again for me - thank God for Aamco. More
Used car salesman Chris and Service Advisor Cody both earned 5 star rating from my wife and I. Going far beyond excellent and professional handling of our purchase of a 2014 Flex and the required service earned 5 star rating from my wife and I. Going far beyond excellent and professional handling of our purchase of a 2014 Flex and the required services. Truly have gained our trust. More
Estill Martinez helped me with my new Bronco he made the whole car buying experience a pleasure as always , I’ve been buying cars from estill for over 20 years and when he came to Atchinson I followed him t whole car buying experience a pleasure as always , I’ve been buying cars from estill for over 20 years and when he came to Atchinson I followed him to Atchinson, you guys are lucky to have him I will always buy from Estill he’s the man :) and also I got the pleasure of meeting Jessica Pinson today too she made the paper signing a breeze I’m thankful for her and the dedication she showed to me as the customer, car buying doesn’t have to be stressful anymore especially with these two helping me out , Thanks again Estill and Jessica!!’ More
Sean Kelly and TEAM Kelly are fantastic. I've bought several cars from them over the past 15 yrs and they are just professional and NO hasslel They know the product and the financing but I've bought several cars from them over the past 15 yrs and they are just professional and NO hasslel They know the product and the financing but importantly WHEN to get the next one. Keep up the good job guys ( and gal now!!!) More
This dealership makes it easy to transition from present to next vehicle and service just works right with little to no hassles. Now on our 5th personal vehicle , but our family and friends have had satisf to next vehicle and service just works right with little to no hassles. Now on our 5th personal vehicle , but our family and friends have had satisfactory dealings also as we recommended. More