Atchinson Ford Sales Inc.
Belleville, MI
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I had an amazing experience leasing my Ford Edge. Mercedes was professional and extremely knowledgeable in all aspects of the process! I will be a loyal customer from now on! Mercedes was professional and extremely knowledgeable in all aspects of the process! I will be a loyal customer from now on! More
Today I got to experience sexism first hand. I went in with verbal and text documentation of what a price would be, and when I show up, it is a LOT more than what was discussed. MAGICALLY when m I went in with verbal and text documentation of what a price would be, and when I show up, it is a LOT more than what was discussed. MAGICALLY when my husband shows up, the price gets closer to the price agreed upon, but the demeanor changed 100%. I have never felt more undervalued, mistreated and completely taken advantage of. Atchinson Ford provided nothing short of a nightmare. It was a relentless onslaught of false promises and misleading information not honoring any verbal or text communicated information. We diligently followed through on our end of the agreement, only to be met with yet another excuse when it came time for them to fulfill their obligations.But perhaps the most revealing moment came when we spoke directly with the owner, Craig. His cavalier attitude and blatant disregard for customer satisfaction spoke volumes about the culture he fosters within his dealership. His proposition to extend assistance only if we agreed to purchase another vehicle was not only absurd but downright insulting. It was abundantly clear that our worth as customers was directly tied to our willingness to line his pockets with more cash. Adding insult to injury, it became painfully obvious that their mistreatment of me was deeply rooted in misogyny. The moment my husband entered the conversation, their demeanor shifted drastically, suddenly treating me with a modicum of respect they had previously withheld. It was a sickening display of sexism that should have no place in any professional setting, let alone a place of business. If you value honesty, integrity, and basic human decency, I implore you to take your business elsewhere. Atchinson Ford is a cesspool of dishonesty and discrimination. Save yourself the headache and find a dealership that actually values its customers. More
Sean saw me on Tuesday and had the 2 broncos I wanted ready for delivery on Thursday. Even though he didn’t have them in his inventory he found them and had me ready to close earlier than expected! ready for delivery on Thursday. Even though he didn’t have them in his inventory he found them and had me ready to close earlier than expected! More
Sean Kelly and his team are the best. As a senior, I've been buying/leasing cars for many years but since dealing with this team, which started about three cars ago, I am confident I am As a senior, I've been buying/leasing cars for many years but since dealing with this team, which started about three cars ago, I am confident I am getting the best possible deal for my money and I continue to receive the best service from this team. They are knowledgeable and have the "drive" to make sure I am satisfied, indeed pleased, with all aspects of the transaction. More
Dealership is awesome, Ford motor company took 10 months to get me my truck and cost me money for repairs that happened after the 3 year warranty and I should have been in my new truck to get me my truck and cost me money for repairs that happened after the 3 year warranty and I should have been in my new truck More
Excellent sales experience. Salesman was the best. Was treated the same on my 5th car purchase as my first. They really do treat you like family! Salesman was the best. Was treated the same on my 5th car purchase as my first. They really do treat you like family! More