Atchinson Ford Sales Inc.

I ordered a 2010 Flex on 8/24/09 and was told it would arrive in 4-6 weeks. When 9/24/09 came around and I had not heard a word from the dealer about the ETA on the Flex. I e-mailed around noon when I did arrive in 4-6 weeks. When 9/24/09 came around and I had not heard a word from the dealer about the ETA on the Flex. I e-mailed around noon when I did not receive a reply by 4:00PM, I called the dealership and spoke to him to find out that that they will START building the FLEX I ordered on 10/5/09 which is 6 weeks after I ordered the vehicle and I should get it by the end of October 9-10 weeks after the vehicle was ordered. So now he has offered to look around on other lots to see if he can find me a Flex with the options I want, if he knew there was this kind of delay why didn't he look for a quicker option for me. I know the dealerships have no control over when cars are built but it is there responsibility to keep their customer posted. If I had not e-mailed and called yesterday I am not sure how many of weeks would of went by before the dealer contacted me. I do not feel my sale is any priority to them and they make me feel like a bother to them. If I wasn't so deep into the paperwork and trade-in stuff I would just take my business else where. The dealer knows that this is my first and probably my last time to buy a brand new vehicle so I thought he might make the buying experience pleasurable not miserable. In this economy you would think any of the big 3 salespersons would be extremely helpful when they are about to make a $35000.00 sale. So I gues I just sit and wait with my fingers crossed hoping for the best. Do not go here if you like to feel like your business is important. I regret going here instead of Bill Brown or other dealers close to my house. More

I have leased two and purchased one vehicles from this dealer. All were positive experiences. I will be back to purchase my next vehicle from Brian. I have not taken my vehicles there for service becau dealer. All were positive experiences. I will be back to purchase my next vehicle from Brian. I have not taken my vehicles there for service because they are too far away from where I live now. More