Atchinson Ford Sales Inc.

I purchased a 2013 Ford Explorer from Bob Gaffka in December. The technology is very different from the 2003 Explorer I purchased at Atchinson a decade ago. Bob took extra time to teach me all about th December. The technology is very different from the 2003 Explorer I purchased at Atchinson a decade ago. Bob took extra time to teach me all about the GPS navigation, cell phone sync and Sirius radio and more. I couldn't be happier with my new car!!! More

Phenomenal dealership, friendly focused staff! Our family has been using this dealership for at least 14 years and will continue with future purchases as well. We have a local dealership 2 minutes from our h has been using this dealership for at least 14 years and will continue with future purchases as well. We have a local dealership 2 minutes from our home but we choose the 40 minute drive to make our purchases at Atchinson! More

Atchinson Ford in Belleville, MI charged my girlfriend $504 to replace the ignition coil and spark plugs and fuel filter on her 2003 Ford Taurus (v6). My girlfriend brought it in for service because it wa $504 to replace the ignition coil and spark plugs and fuel filter on her 2003 Ford Taurus (v6). My girlfriend brought it in for service because it was running rough and had reduced power. The service manager called her and said the problem was a bad ignition coil and it could also use a set of sparkplugs. My girlfriend already had a new fuel filter in the car (I was going to put in on this weekend) so she told them to go ahead and put that on too. When she told me the bill I couldn't believe it - $504!!!!!!!!! The charge included $105 to troubleshoot (what did that take - about 2 minutes to plug into the diagnostic port and read the code????) and almost $40 parts costs for the SPARK PLUGS!!!! The $504 charge was just to diagnose a bad coil, and replace the coil, plugs and fuel filter. There was NO other work involved, and no towing, storage, or anything else. Incidently, they also told her she needed a new air filter. That's a complete lie since I already put a new one in a couple months ago and just checked it last week - still clean and white. Luckily she did not authorize the air filter!!!! If you want to get totally screwed then take your car to Atchinson Ford!!! More

I have purchased several vehicles from Atchinson Ford. I have nothing but good things to say about them. Every experience that I have had with them has been positive. They really care about their customer have nothing but good things to say about them. Every experience that I have had with them has been positive. They really care about their customers. Our salesman has been great and the servicee department is top notch. More

I ordered a 2010 Flex on 8/24/09 and was told it would arrive in 4-6 weeks. When 9/24/09 came around and I had not heard a word from the dealer about the ETA on the Flex. I e-mailed around noon when I did arrive in 4-6 weeks. When 9/24/09 came around and I had not heard a word from the dealer about the ETA on the Flex. I e-mailed around noon when I did not receive a reply by 4:00PM, I called the dealership and spoke to him to find out that that they will START building the FLEX I ordered on 10/5/09 which is 6 weeks after I ordered the vehicle and I should get it by the end of October 9-10 weeks after the vehicle was ordered. So now he has offered to look around on other lots to see if he can find me a Flex with the options I want, if he knew there was this kind of delay why didn't he look for a quicker option for me. I know the dealerships have no control over when cars are built but it is there responsibility to keep their customer posted. If I had not e-mailed and called yesterday I am not sure how many of weeks would of went by before the dealer contacted me. I do not feel my sale is any priority to them and they make me feel like a bother to them. If I wasn't so deep into the paperwork and trade-in stuff I would just take my business else where. The dealer knows that this is my first and probably my last time to buy a brand new vehicle so I thought he might make the buying experience pleasurable not miserable. In this economy you would think any of the big 3 salespersons would be extremely helpful when they are about to make a $35000.00 sale. So I gues I just sit and wait with my fingers crossed hoping for the best. Do not go here if you like to feel like your business is important. I regret going here instead of Bill Brown or other dealers close to my house. More

I have leased two and purchased one vehicles from this dealer. All were positive experiences. I will be back to purchase my next vehicle from Brian. I have not taken my vehicles there for service becau dealer. All were positive experiences. I will be back to purchase my next vehicle from Brian. I have not taken my vehicles there for service because they are too far away from where I live now. More