Atamian Honda

This was a great car buying experience - from initial contact via internet through final run-through with John when picking up my car. Everyone was extremely friendly and helpful - and very easy to work contact via internet through final run-through with John when picking up my car. Everyone was extremely friendly and helpful - and very easy to work with. This was my first car buying experience that I actually enjoyed. More

The overall buying experience was great. I got exactly the car that I wanted to get and I'm happy with the price of the new car and the amount given for the trade. From my perspective the purchase can the car that I wanted to get and I'm happy with the price of the new car and the amount given for the trade. From my perspective the purchase can be broken down into three or four distinctly separate units. First there was USAA (my insurance company). They offer a web-based buying service and through it I specified the exact car that I wanted. That service came up with offers from 3 dealers, the nearest of whom was Atamian. (Atamian did not make the best offer: the best was $400 under Atamian's.) Before this I had never heard of Atamian and I'm sure there is no way I would have gone to Tewksbury during the car search. So this is a deal that could not have occurred without USAA. After obtaining the web offers I immediately received introductory emails from Jessica Lima and William Goulette. I set up an appointment with Jessica for a specific time on Sunday afternoon. I don't think that the appointment was as specific from Atamian's standpoint (Jessica wasn't there) - but that's okay because the dealership was clearly prepared for me when I arrived. Jim Tringale greeted me when I arrived, and after a few minutes to track down my information he was completely prepared to help with the purchase. You know Mr. Tringale so I am sure I don't have to tell you how pleasant and effective he is. From the start he seemed focussed on getting me exactly the car that I wanted and, which I especially appreciate, there was never the slightest question about honoring the offer made via the USAA buying service. The test drive was great, the discussions about options were honest and straightforward, and the manner in which he handled the trade in was also great. Going in the biggest doubt in my mind, really, concerned the trade and I was quite happy that Atamian managed to make an offer that was in the range that I was willing to accept (right at the bottom of that range, mind you, so you obviously have some good mind-readers there.) Paying for the car and completing the actual purchase was probably the least smooth part of the process. The bulk of the car was paid for through a USAA auto loan. This was a loan that I could apply for and complete on-line and in return USAA gave me a voucher I could print - it looked something like a check - and sign over at the dealership. I didn't do that, though, and it took two or three phone calls to USAA and the expense of a Fedex overnight to get a certified check to me. I have no complaints about that but from things said at Atamian when I paid for the car I suspect that the original voucher would have been acceptable. My main point here is that the communications weren't great on that detail. I don't know how they could be improved, but if Atamian will accept payment like that, the customer should be told - it would be easier for everyone. During the purchase I was presented with a small raft of dealer offers: extended warranty, Lojack, etc. This was not well done. First of all, the offers were all described in such a rapid-fire manner that I had no idea what they were about. Second, the accompanying information sheet seemed not to be entirely current with what described. And the information on the sheet was so concise that it was not possible for me to make an informed decision (especially since I hadn't absorbed anything from the verbal description.) There were no prices shown. So this was an offer seemingly designed to fail. If Atamian really wanted me to consider those services then, when Jim and I agreed on the sale, he ought to have handed me a packet of information describing them in detail and with the associated prices. Finally, the delivery was smooth as can be. The car was in perfect order, the two small items I had asked Jim to obtain (extra key and locking lug nuts) had been taken care of, and I drove away happy. I won't have any hesitation recommending Atamian to my friends. Robert Weir 781-648-3527 More

Great buying experience with Atamian Honda and USAA. No hassles, problems or drama. Edwin was a pleasure to work with. He is a true asset for your dealership. I'd recommend the entire USAA/Atamian process hassles, problems or drama. Edwin was a pleasure to work with. He is a true asset for your dealership. I'd recommend the entire USAA/Atamian process to anyone. Thanks! It's truly a nice thing to buy a car this way! More

The sales people were very rude. Not willing to negotiate and very disrespectful. I recieved a guote online which seemed in the ball park. The online salesman called me and e-mailed me for two wee negotiate and very disrespectful. I recieved a guote online which seemed in the ball park. The online salesman called me and e-mailed me for two weeks straight. He said he had to sell 50 cars by the weekend and wanted me to come in. When I came in I already recieved a lower price from another dealer and the salesman said he had the lowest price and would not talk unless I had a purchase and sales agreement. They were very rude and even sent me an e-mail afterwards talking down to me. The best thing is that I got my Honda at a much better price and friendly service and the vehicle came off their lot. More

Price offered was better than any dealer in the area for the same vehicle. Buying process was easy and Jim reached out to obtain the exact color that was desired. The new vehicle arrived in the timing promi the same vehicle. Buying process was easy and Jim reached out to obtain the exact color that was desired. The new vehicle arrived in the timing promised and the process of picking up the vehicle and finalizing the sale was painless. More

My dealings with John Desroches were professional and straight forward. I never felt pressured, and I never felt as though I was being taken to the cleaners. The price I paid for my Honda seemed very f straight forward. I never felt pressured, and I never felt as though I was being taken to the cleaners. The price I paid for my Honda seemed very fair to me, and my experience, in general was very pleasant. More

I just bought my new car with Atamian and I had an excellent experience. Their sales representative (Edwin Marte) walked me through the whole process. When I was shopping around one of my concerns was excellent experience. Their sales representative (Edwin Marte) walked me through the whole process. When I was shopping around one of my concerns was the trade-in value for my previous car; Atamian was the only one who offered me a great deal. In addition, the way they accommodated my needs made them the choice to be the place of my purchase. Thanks a lot! More

I have to say that my experience yesterday was very I have to say that my experience yesterday was very pleaseant. John was very accomodating and a pleasure to work with. He was very professional and I have to say that my experience yesterday was very pleaseant. John was very accomodating and a pleasure to work with. He was very professional and informative knew his stuff. I spent quite a few hours there yesterday and it was painless. I would at anytime not hesitate to recomend your dealership. Thank you for making my car purchase ( which can be very difficult) a complete pleasure. More

The customer service was great and willing to work with me. The process was quick and easy. The sales person I worked with had a great personality and it made it easy to talk to and work with. He did not p me. The process was quick and easy. The sales person I worked with had a great personality and it made it easy to talk to and work with. He did not pressure me into anything and when I said I needed to talk this over with my husband and I would get back to him he did not push me at all. Which in the end made it a hassel free. More

When we initially showed interest in the Costco car program we were contacted by Bill Goulet by phone and email and he continued to maintain contact until we were ready to consider buying a car. At At program we were contacted by Bill Goulet by phone and email and he continued to maintain contact until we were ready to consider buying a car. At Atamian's we were greeted by a friendly,efficient salesperson(James G.) and this continued throughout the process with everyone we came in contact with.. There was no pressure,no haggling, just a professional, friendly experience. Thank you and we love our new Honda. More