Astro Ford

Wonderful customer service & very friendly. Had to wait on part but other than everyone was great. on part but other than everyone was great. More

Hospitality stops once you sign the papers!!! Allen was worried about getting my picture and making promises leading up to the purchase, but his follow through sucks. Salesman "Allen" couldn't be bothered worried about getting my picture and making promises leading up to the purchase, but his follow through sucks. Salesman "Allen" couldn't be bothered to step himself out of the building to even unlock the door to my trade-in so I could swap my possessions after I signed the papers, and took a photo with Astro Ford's sign for their propaganda. Very shallow. Was told I'd get a phone call about getting a spare key. Still waiting for that. Told verbally by "Allen" he'd get the hood lock arm fixed before I rolled out... Still broke. Probably should've made sure it was in writing and inspected it, but that's what you get when you let your guard down at a used car lot masquerading as a true dealership. And to think I was asked to give 5 stars... Earn it. Laura is still cool though. Solid 4 star on the phone salesmanship. More

One of the best places I’ve been. Aaron Morris was polite an generous an helped me through everything big thanks to him!! I’m definitely going back if I ever get another vehicle again. He made sure I underst an generous an helped me through everything big thanks to him!! I’m definitely going back if I ever get another vehicle again. He made sure I understood everything that I needed to know an even kept in touch after the deal was done. Definitely recommend going to Astro Ford!! More

We had one of the best experiences at this dealership because the sales rep was knowledgeable and not pushy! He listened to what we could afford, where we needed to be and delivered! because the sales rep was knowledgeable and not pushy! He listened to what we could afford, where we needed to be and delivered! More

Tony was the best! Helped find my perfect vehicle…… and then it all went to xxxx. 7 hrs at the dealership with two kids and a hubby tagging along, only to be screwed over in the end. I was 100% lied to abo then it all went to xxxx. 7 hrs at the dealership with two kids and a hubby tagging along, only to be screwed over in the end. I was 100% lied to about who my extended warranty was through. I repeatedly asked for a Ford brand warranty. I was told in the end they could work it into the loan, but i would have to bring in an extra $800. He said the loan was for a certain amt and thats what he had to work with and spent about 30 min making the numbers work. Meanwhile assuring me it was ford and never saying it was allstate. They do all paperwork on a tablet and then tell you what the page says and scroll to the bottom and you sign. Afterward they are supposed to email you that paperwork and you never get it, even though you come back the next day asking for it. Finally 6 days after i purchased the vehicle I went in and said I want a copy of my paperwork and oh btw you gave me the wrong warranty. Well even though this is a Ford dealership, they feel like allstate has the best warranties and that is the ONLY one they sell (even though multiple times they said it would be through Ford). After going through all this and being told my payments would be x and they are actually not and oops sorry can’t give you the cash you put on the warranty back, apparently they were done correcting their many mistakes and turned to the well it’s what you signed for and get over it approach. They are correct. I should have demanded to read every word on every page BUT I didn’t and for that I am dearly paying the price. However others can learn from my mistake and NEVER give your business to Astro Ford. Then to top it all off. I took the vehicle in to get the Ford Warranty. They had to do an inspection. Results….. oil leak, problem with the back passenger seatbelt airbag which causes all airbags NOT to work, battery tested low and a tag light out. More

Blake Lee was my salesman and he was very patient and super helpful. Never left me guessing or wondering what was going on. We looked at several used cars and even a couple of new cars. We finally settle super helpful. Never left me guessing or wondering what was going on. We looked at several used cars and even a couple of new cars. We finally settled on the best value for me (the pricing was very fair). The process could not have been more thorough or informative. I spent and hour in the morning and an hour after lunch to finalize the paperwork and I drove my Ford Edge (used) home that day. In addition to Blake, the sales manager, Steve in finance, service department and fast lane managers were also helpful. I think Blake introduced me to about 6 people at the dealership. Awesome. Thanks Blake, I am very happy with my car and will certainly have all my service done at Astro Ford. More

Astro Ford was very accommodating and informative during the acquisition of my new car. Ian was very helpful with choosing a vehicle that fit my budget and comfort. the acquisition of my new car. Ian was very helpful with choosing a vehicle that fit my budget and comfort. More

Aaron is a great salesman. Crystal in finance was easy to work with as well. The new floor manager provided a great recommendation to close the sale. The three were wonderful to work with. work with as well. The new floor manager provided a great recommendation to close the sale. The three were wonderful to work with. More

The buying process went smoothly and I felt they gave me a good deal on my trade in. Ian did a phenomenal job on assisting in the sales process. a good deal on my trade in. Ian did a phenomenal job on assisting in the sales process. More

Friendly and easy to deal with lots of vehicles to choose from and gave a great price for my trade in. Great financing options to choose from from and gave a great price for my trade in. Great financing options to choose from More