Astro Ford

My sales person, Brittany did an outstanding job. Very professional and attentive to our needs. Ensure we received the best price. outstanding dealership. wold recommend professional and attentive to our needs. Ensure we received the best price. outstanding dealership. wold recommend More

Great vehicle, decent customer service I recently bought a used 2018 GT350 from Astro Ford. The car itself was great and found no issues. However my experience wasn't the greatest. i was bo I recently bought a used 2018 GT350 from Astro Ford. The car itself was great and found no issues. However my experience wasn't the greatest. i was bounced between 3 people and the salesman I ended up with was decent but lacked experience. I initially contacted the dealer through cargurus and received and email from the used car sales manager, John Binkley. I let him know i was driving from Pensacola, Fl which is about a little over an hour drive. He said he would be waiting. I show up and spoke to Robbie who was helpful and went to tell John I had arrived. I waited while John was with another customer and spoke to Robbie. Once John was done he came and introduced himself but he seeemed to have a bad vibe towards me and didn't seem interested in helping me and told Robbie to deal with me. The car was in the showroom and I asked to test drive it and the salesman went to ask John who then said in order to test drive they had to run my credit, agree on a price. I had already told them and showed that I had a preapproved loan which was much higher than asking price. Then the salesman I was dealing with had to leave and I was put on with a younger salesman, Taylor, who had very little experience but someone I could work with. He seemed hesitant to ask his sales manager questions when I was trying to negotiate price and sort out the whole test drive ordeal. I expressed how I will not have them run my credit since I have a loan with my bank waiting and have the proof. I then also asked how can I agree on a price before test driving the car. Finally they took proof of loan and my license and agreed to let me test drive without talking numbers. I told them had I known this ahead of time, I wouldn't have bothered taking the 1+ hour drive. I test drove it and then came back and wanted to see if they would give me a better price on car. At first the sales manager didn't want to budge and then eventually lowered a few hundred, but I wasn't pleased with it. I told them what I wanted to pay out the door and the salesman was hesitant to go ask. He finally asked and after a while they agreed on a price that I was also comfortable with. Once I started the paperwork with my bank and they started getting the car ready, now the sales manager's attitude towards me changed. I personally wanted nothing to do with him and had told the salesman that. Overall the experience wasn't to bad. The good was getting the price down and them offering to deliver it that day free of charge. My only issue is the salesman was very friendly but inexperienced. He definitely needs to learn more about the products he is selling. Lola if i remember correctly who works in the back doing paperwork was very helpful. She made sure to call me about the title paperwork and understood my situation with me leaving overseas soon, so she overnighted the paperwork so I can register the vehicle. John Binkley on the other hand was the person that I just had a bad experience with. He was the person who initially reached out to me and then wanted nothing to do with me. Very unprofessional. I suggest anyone going there to not deal with him. More

Quick and many options This was my first time buying a new car. They walked me through the process and helped me secure a low interest rate on my loan. Clay was very helpful This was my first time buying a new car. They walked me through the process and helped me secure a low interest rate on my loan. Clay was very helpful and was attentive to my needs. More

Very good-had what we wanted My husband knew people in this dealership from previous business dealings.They were very professional and down to earth.They even delivered our vehicl My husband knew people in this dealership from previous business dealings.They were very professional and down to earth.They even delivered our vehicle to us.Jeep we bought is great and lots of fun More

Found my dream car, even when it wasnt on their lot! Went above and beyond any of the other dealers in the area when I was trying to find a specific car. After searching for months with multiple dealers Went above and beyond any of the other dealers in the area when I was trying to find a specific car. After searching for months with multiple dealers in 3 states, Astro Ford took the time to look for my perfect vehicle at the auction and purchased it for me with just a down payment from me. A short time later, it was mine! Everyone was super helpful and pleasant to deal with. Thank you! More

Best experience This was my 15th or 16th vehicle purchase from Astro. Get the best service and deals on the Gulf Coast. Go see them, tell em “Coach Hamilton” sent you This was my 15th or 16th vehicle purchase from Astro. Get the best service and deals on the Gulf Coast. Go see them, tell em “Coach Hamilton” sent you! More

Purchased Great short time spent not a lot of haggling Offered the best of two different financing offers Got us in and out very quickly. Not a lot of wa Great short time spent not a lot of haggling Offered the best of two different financing offers Got us in and out very quickly. Not a lot of wasted time very helpful More

Brian Bud has taken care of me since 2014. This is the 5 th vehicle. I would take my advise and don’t tell the customer how much to write . Bud has taken care of me since 2014. This is the 5 th vehicle. I would take my advise and don’t tell the customer how much to write . More

Excellent Customer Service The service this company and sales representative is excellent. They are very professional, especially Mr. Clay!!! I will surely recommend them to yo The service this company and sales representative is excellent. They are very professional, especially Mr. Clay!!! I will surely recommend them to you if you’re in the market for a vehicle. More

Quick and easy I had went to a couple dealerships for the same truck and nobody could give me the deal I needed. Astro ford made it happen, I am beyond happy with my I had went to a couple dealerships for the same truck and nobody could give me the deal I needed. Astro ford made it happen, I am beyond happy with my new F-150 More