Astro Ford

Tito Soto was my salesman. Alex was the sales manager both very professional and helpful had no delays. Everything went very smoothly. Would definitely recommend this dealershi Alex was the sales manager both very professional and helpful had no delays. Everything went very smoothly. Would definitely recommend this dealership again. More

Dealership went above and beyond to make the process simple and painless, including delivering the vehicle to me 8hrs away. Supreme customer experience! simple and painless, including delivering the vehicle to me 8hrs away. Supreme customer experience! More

Never in my life have I dealt with a place of business that is more about taking advantage of the consumer at all costs. Since moving to the area in November 2022, my vehicle has been turned into this dea that is more about taking advantage of the consumer at all costs. Since moving to the area in November 2022, my vehicle has been turned into this dealership eleven times for some sort of warranty, recall, or damage repair that was caused by negligence of its employees. Damages that have been caused range from scraping the side of the vehicle, gouging interior trim, leaving clips out when putting the vehicle back together and having components fall apart, and putting a screw in my tire while in the body shop for paint repair due to a manufacturer defect (that I ultimately paid for because of the General Manager, Roger, not owning up to a mistake made by his employees and made me pay for damage they caused). Most recently, my vehicle was dropped off on September 14, 2023 for my appointment the next day at 11:45 a.m. for a warranty repair and a recall for the wiring of the rear end of the vehicle. I was informed that these repairs should only take a couple of hours and be done by the end of the day on Friday. After I received no update by Friday afternoon, I reached out to get an update and was told by their Service Advisor, Emileigh, the vehicle had not been assigned and would more than likely be done on Monday. Monday afternoon., I stopped by the dealership to get an update on the repairs, to be told by their Service Advisor, Zach, that the goal would be to have it disassembled by the end of the day and hopefully have 100% completion of repairs by the end of the day on Tuesday. However, twenty minutes later while still at the dealership, I am approached by the Service Manager and told that my vehicle will not be worked on and completed for 3 weeks. I am then informed that if I wanted to skip the line and have my vehicle worked on that I could pay $250. Needless to say, I refused to pay the fee because I should not be paying a dime for warranty or recall work per state and federal laws. But after speaking with a multiple employees on Tuesday, I was informed that the dealership was under advisement from the leadership to make an effort to “manage out” customers that they no longer want to deal with. This can range from a customer requesting an update to a customer leaving a review that they feel is negative in nature. Knowing all of this, I created a case with corporate and brought forth my issues of concern from my experience at the dealership. On September 21, 2023, I received contact from corporate that they had reached out and spoke with Roger about the issues with my vehicle not being worked on, and his response was that the parts had not arrived yet and that no issues of damages to my vehicle have ever been presented to him. Convenient that the appointment for drop off was made after the parts had arrived, and all damages caused to my vehicle by their employees had been documented within their own system. So when corporate requested further information, I happily provided proof that the parts were on hand at the dealership for my repair. Today I am informed that the General Manager has decided that they were no longer interested in performing the repairs. I was informed that it was due to receiving an email from corporate about my case and that I was not to be provided service. Ultimately, I am not welcome for business because I raised an issue with corporate, that they have repeatedly said cannot force them to do anything because of being an independent dealership, but mention if you have an issue with them to bring it up to corporate. This establishment is one that will take advantage of you any way that they can. I have been open to having a meeting with any of the leadership of the dealership to receive the information directly and have only received information from their advisors. But I guess you cannot hold people accountable these days. Do yourself a favor and save yourself a headache and go elsewhere. More

My experience is terrible and has been every time I go. Wrong information being presented due to carelessness and in all honesty the success of my livelihood decreases EVERY time that I’ve had to bring my Wrong information being presented due to carelessness and in all honesty the success of my livelihood decreases EVERY time that I’ve had to bring my vehicle to Astro Ford of Diberville. And unfortunately they only have two locations on the gulf coast of MS. I’ll provide a more in depth review once my last issue is resolved. More

Five stars service and kudos to Tito Soto and Chance Johnson for their enthusiastic energy that makes possible you to have an excellent dealership experience and guarantee you will walk out with a great Johnson for their enthusiastic energy that makes possible you to have an excellent dealership experience and guarantee you will walk out with a great vehicle in no time! I truly appreciate their dedication and support! Lot of fun now in my Chevy Silverado, thanks guys!!! More

I would give the dealership less than zero, if I could. POTENTIAL CUSTOMERS PLEASE READ ALL POOR REVIEWS ON THIS DEALERSHIP. I didn’t believe reviews until I experienced same situations. While the GM is POTENTIAL CUSTOMERS PLEASE READ ALL POOR REVIEWS ON THIS DEALERSHIP. I didn’t believe reviews until I experienced same situations. While the GM is observing, the FINANCE MAN WEARS YOU & SALESMAN DOWN, like 5 hours or longer. Alex B. makes verbal deal in between his mandatory meetings, then has customers sign electronically BECAUSE OF COMPUTER PROBLEMS. Customer walks out with new car keys but no paperwork. Customer waiting for TERMS OF PURCHASE, WHICH ARE AGREED UPON VERBALLY, to arrive to inbox email but doesn’t arrive for days. When I reviewed Keesler credit unions PURCHASE TERMS, next day, Alex B. Has changed the terms benefiting his bank account & dealership. My interest rate was increased & length of loan was changed. While electronically signing the broken computer, the customer is signing AN ELECTRONIC CONTRACT AGREEMENT. APRIL 20, 2023 FSBO FORD MAVERICK XLT TRUCK Blue80 miles is for sale. Terrific vehicle but it reminds me of my stupidity. Katrina 228-326-5775 IF I SELL IT IN 90 days, ALEX B. doesn’t get paid his commission. More

Highly recommend for buying a used car. Dalton (Blake) Hendon is the one to go to, he's very knowledgable and doesn't try to sell you on something you do not want. Dalton (Blake) Hendon is the one to go to, he's very knowledgable and doesn't try to sell you on something you do not want. More

This place has the worst service on the coast. TWICE they have lost the key to my wheel locks. Their Service Manager will not return calls. I went in for a oil change and tire rotation and was tol TWICE they have lost the key to my wheel locks. Their Service Manager will not return calls. I went in for a oil change and tire rotation and was told it would take about an hour. Two and a half hours later, all I had was an oil change. They seem obtuse as to why I would be irritated. They will wrench the locks off the wheels and sell me some lug nuts. They want to return my vehicle to me in lesser condition at a cost to ME and lord knows how much time. More

No hassle and friendly service. Good experience on buying my new vehicle. Kept me updated on the process Good experience on buying my new vehicle. Kept me updated on the process More

Called on Tuesday to schedule an appointment for replacing a headlight bulb. Because of their automated system I can’t get in touch with anyone and aren’t contacted til Wednesday evening. Set up app replacing a headlight bulb. Because of their automated system I can’t get in touch with anyone and aren’t contacted til Wednesday evening. Set up appointment for Thursday 8:45 AM, told it should be 1-2 hours. Drop my car off, tell them I just want the bulb replaced, if they do that and the headlight still doesn’t work then run diagnostics. I’m told it could be anywhere between 10 minutes and a couple hours. I go to work. I get a call an hour later saying I need a bulb, and I have like 4 other things that need fixing that they found by running diagnostics (I had a service 1 month ago in which these other things were replaced). Try to call back 6x to ask why I need all of those things and can’t get through to anyone. Leave them a message saying go ahead and do everything because I can’t keep calling to speak to people while at work. Get through to them at 2:30pm. Told they had an update from the tech and it should be done by end of day. Have to spend $25 on an uber there at 4:45 because I had no ride at this point because it was taking so long. Get called at 4:50 to be told “we don’t have the bulb so we had to order it”. It took them 8 hours to figure out they didn’t have a headlight bulb. I get there, they didn’t do a single thing to my truck in 8 hours. I ask for the service supervisor, she comes out as smug as could be, acting like this is commonplace and that I’m in the wrong for my concern. But, she does offer to make it right and have the mobile service team come to my work tomorrow to pop the headlight in. We schedule for 10am and I give them strict instructions to call me by 10 if it has to be at any other time than 10. Nothing. Receive a text from the service tech at 1pm stating “I assume Christel (the service manager) let you know already but I will be there between 1 and 2.” I was no longer at a place where my truck could be fixed in a lot and had to cancel. Awful experience, terrible service and attitudes and I have no idea why anyone would go to this Ford More