Asheville Ford Lincoln

I bought a car from this dealership on 9/16/11. I do not recommend this dealership to anyone and would never return. Their financial department is in complete disarray and their customer service is virtuall recommend this dealership to anyone and would never return. Their financial department is in complete disarray and their customer service is virtually non-existent. During the sale they were misleading about pricing and portrayed a powertrian warranty as part of the sale price. After a day or so I returned to cancel the warranty (which cost just over $2000). I was told by Ryan it would be canceled. A month and a half later I received a bill for my loan that included the amount for the warranty that should have been removed by the dealer. I made over 15 calls and 3 in person visits attempting to contact Ryan to straighten out this issue. No calls were returned by anyone I talked to. During one in person visit I talked to Josh and signed new papers to cancel my warranty; Over a month after my last in person visit the warranty had not been refunded. Finally I filed a complaint with the BBB resulting in a partial refund of my warranty in a check that cleared on 2/14/12. They FAILED to refund the proper amount and ripped me off several hundred dollars. I also paid interest on the warranty amount for 5 months as part of my auto loan. They did not respond to my inquires through the BBB as to why the refund was not complete. More

Josh did a great job getting my loan handled for me. Even with a few speedbumps on my credit he got me in the car I wanted at a great price and payment. He even got a warranty included in my payments. Even with a few speedbumps on my credit he got me in the car I wanted at a great price and payment. He even got a warranty included in my payments. Great job guys. More

My first issue with Asheville Ford (then Matthews Ford)was many years ago when a sales manager lit a cigarette while working with us to purchase a car. I was pregnant at the time and had to leave the Ford)was many years ago when a sales manager lit a cigarette while working with us to purchase a car. I was pregnant at the time and had to leave the room. Should've left the dealership right then! Over years, we tried to give them every chance and have taken at least one vehicle there because the mechanics who actually do the work seem competent and try to do a good job. However, management and service advisors have been very difficult. Once, after purchasing a new Escape, I took it in for oil change and to get the fog light adjusted. Somehow, the right fog light was not adjusted properly at factory. Simple mistake - simpe fix, BUT the service advisor had nerve to tell me it did not need to be adjusted, that people just thought lights on SUVs were too bright in general. I had to insist that they check it and, sure enough, they found it needed to be adjusted. In the past few months of 2010, I've gone in for service and had the following troubles at which time I have decided never to go back: At 30,000 mile service I asked for all that manual recommended. A few minutes later, a service advisor came to me in waiting room asking if I wanted nitrogen in tires, new battery, etc. I said no but i DO want all recommended 30,000 mile service. Work done. 3 months later I went back to for oil change. Waiting room had no seating and I was told that computer record showed I had refused part of my 30,000 mile service - fluid flush and that I should do that or my extended warranty would be voided. Very frustrating, but I thought it just a mistake. Came back to have work done in February - transmission cooler leaking fluid. Work completed but then a customer satisfaction "recall" was issued this summer. When I went for regular service again, I tried to get them to file paperwork done for reimbursement for the work done before recall per letter from Ford. Asheville Ford said they could not do it & gave me 800 number for Ford. Called them & was told to call dealer back with reference number because it could be done. Again, per service manager, Asheville Ford refused. Very cattily he said he would pay us that money himself if it would keep our business. Called Ford line back, they again told me it should be done and asked me if I could go to another dealer - MAC EASLER FORD - 45 minutes away. Did that and was treated with respect and kindness. They filed paper work and I received reimbursement check within a week. Will not go back to Asheville Ford until they resolve issues with management. I HIGHLY recommend MAC EASLER Ford, though. More

The salesperson was friendly and easy to work with. However, he neglected to point out several important aspects about the price when we discussed financing. The Finance person was extremely rude. He However, he neglected to point out several important aspects about the price when we discussed financing. The Finance person was extremely rude. He was difficult to work with on every topic discussed, especially anything involving price. Greg was very confrontational and downright insulting. More