Asheville Ford Lincoln

Best Ford dealer in WNC Best new car purchase and service I have experienced in over fifty years of car buying. Outstanding Sales support and pre-delivery service. Highly rec Best new car purchase and service I have experienced in over fifty years of car buying. Outstanding Sales support and pre-delivery service. Highly recommend Asheville Ford to anyone buying a new or used Ford or Lincoln. More

I would certainly give Asheville Ford a 5 star rating! Over the years, I had come to feel dealer service was overpriced with average customer service. My recent two trips to Asheville Ford have certainly c Over the years, I had come to feel dealer service was overpriced with average customer service. My recent two trips to Asheville Ford have certainly changed my opinion! My truck F-150 was due a major service, I wanted the work done right so I brought it to Asheville Ford. The service advisors were very patient and thorough as they explained my options. Liz was very helpful! I found out she was relatively new and it was nice to see how her co-worker were supportive her without minimizing her. The work was done very well, the pricing was surprising reasonable. I was very impressed with the quality and value! Everyone was so pleasant to work with from the phone receptionist to the service advisor, as well as the mechanic who explained what he found. The courtesy van and drivers were a great “value add” as well. It was nice to do business with an organization where people are knowledgeable, friendly and appear to truly enjoy their work. Thank you again to the entire staff! Kurt Eckel More

Refused to Fix Warranty Problem My airbag warning light was continuously on. I took it to Asheville Ford for a warranty repair. The car was less than 3 years old with about 30,000 My airbag warning light was continuously on. I took it to Asheville Ford for a warranty repair. The car was less than 3 years old with about 30,000 miles. I dropped it off at 8:00 AM, I did not hear from them so I called at about 4:30 PM. The service manager said he needed to talk to me about the repairs. I went over and he claimed my car had been under water and they would not repair it under warranty. The car had never been under water so I called Ford Customer Service. They said they would not force their dealers to perform warranty work. What kind of warranty is that? I took the car to my mechanic it was a wiring harness that went around the searing column. He also said there was not notice of flooding. I will never buy a Ford again or go to Asheville Ford. More

Regret the day I stepped on the lot at Asheville Ford I bought a new Mustang in November 2013. I realized within 2 weeks that I didn't need the extended warranties and maintenance plans that I purchased. I bought a new Mustang in November 2013. I realized within 2 weeks that I didn't need the extended warranties and maintenance plans that I purchased. I was told when I bought this vehicle, that I could cancel them within 30 days. After repeated visits, phone calls and much aggravation, I had to cancel the plans myself. One was refunded to Asheville Ford and they still haven't refunded me or applied it to my loan. I am confident that they will not do it. (Dishonesty). 2 employees were very rude to me when I was attempting to get these warranties cancelled. I purchased my first and last car from Asheville Ford. My wife said why didn't you go to Ken Wilson Ford, at least he puts his name on the dealership sign. Based on my experience, I could never recommend Asheville Ford to anyone. More

BEWARE of this Dealership My in-laws found a small truck on the lot on a Wednesday afternoon and purchased it. My father in law is 91 years old and my mother in law is 79 and My in-laws found a small truck on the lot on a Wednesday afternoon and purchased it. My father in law is 91 years old and my mother in law is 79 and has difficulty getting in and out of vehicles from a previous bout with cancer and broken hip. After taking the truck home and sleeping on their decision, they made the decision to take the truck back to the dealership. They took the truck back the very next morning and told the manager that they had changed their mind and would like to return the truck. It had been less than 24 hours. They were told that they had made an adult decision that they would have to live with and to get off the premises. Would NEVER go back to this dealership and will tell everyone we know to BEWARE. More

Bought 2007 Ford Escape in June now September took it to my mechanic for oil change. Was told transmissions fluid bad, power steering fluid bad, differential fluid exchange bad. Cost for service now over $4 my mechanic for oil change. Was told transmissions fluid bad, power steering fluid bad, differential fluid exchange bad. Cost for service now over $400.00. On top of that hard shifting automatic when going into 2nd gear. I read Better Businesse review and problems from one customer which was not good. I will never buy another car from this dealership or Ford for that matter. Advice I will be going back to Nissan next car I buy. More

I bought a car from this dealership on 9/16/11. I do not recommend this dealership to anyone and would never return. Their financial department is in complete disarray and their customer service is virtuall recommend this dealership to anyone and would never return. Their financial department is in complete disarray and their customer service is virtually non-existent. During the sale they were misleading about pricing and portrayed a powertrian warranty as part of the sale price. After a day or so I returned to cancel the warranty (which cost just over $2000). I was told by Ryan it would be canceled. A month and a half later I received a bill for my loan that included the amount for the warranty that should have been removed by the dealer. I made over 15 calls and 3 in person visits attempting to contact Ryan to straighten out this issue. No calls were returned by anyone I talked to. During one in person visit I talked to Josh and signed new papers to cancel my warranty; Over a month after my last in person visit the warranty had not been refunded. Finally I filed a complaint with the BBB resulting in a partial refund of my warranty in a check that cleared on 2/14/12. They FAILED to refund the proper amount and ripped me off several hundred dollars. I also paid interest on the warranty amount for 5 months as part of my auto loan. They did not respond to my inquires through the BBB as to why the refund was not complete. More

Josh did a great job getting my loan handled for me. Even with a few speedbumps on my credit he got me in the car I wanted at a great price and payment. He even got a warranty included in my payments. Even with a few speedbumps on my credit he got me in the car I wanted at a great price and payment. He even got a warranty included in my payments. Great job guys. More

My first issue with Asheville Ford (then Matthews Ford)was many years ago when a sales manager lit a cigarette while working with us to purchase a car. I was pregnant at the time and had to leave the Ford)was many years ago when a sales manager lit a cigarette while working with us to purchase a car. I was pregnant at the time and had to leave the room. Should've left the dealership right then! Over years, we tried to give them every chance and have taken at least one vehicle there because the mechanics who actually do the work seem competent and try to do a good job. However, management and service advisors have been very difficult. Once, after purchasing a new Escape, I took it in for oil change and to get the fog light adjusted. Somehow, the right fog light was not adjusted properly at factory. Simple mistake - simpe fix, BUT the service advisor had nerve to tell me it did not need to be adjusted, that people just thought lights on SUVs were too bright in general. I had to insist that they check it and, sure enough, they found it needed to be adjusted. In the past few months of 2010, I've gone in for service and had the following troubles at which time I have decided never to go back: At 30,000 mile service I asked for all that manual recommended. A few minutes later, a service advisor came to me in waiting room asking if I wanted nitrogen in tires, new battery, etc. I said no but i DO want all recommended 30,000 mile service. Work done. 3 months later I went back to for oil change. Waiting room had no seating and I was told that computer record showed I had refused part of my 30,000 mile service - fluid flush and that I should do that or my extended warranty would be voided. Very frustrating, but I thought it just a mistake. Came back to have work done in February - transmission cooler leaking fluid. Work completed but then a customer satisfaction "recall" was issued this summer. When I went for regular service again, I tried to get them to file paperwork done for reimbursement for the work done before recall per letter from Ford. Asheville Ford said they could not do it & gave me 800 number for Ford. Called them & was told to call dealer back with reference number because it could be done. Again, per service manager, Asheville Ford refused. Very cattily he said he would pay us that money himself if it would keep our business. Called Ford line back, they again told me it should be done and asked me if I could go to another dealer - MAC EASLER FORD - 45 minutes away. Did that and was treated with respect and kindness. They filed paper work and I received reimbursement check within a week. Will not go back to Asheville Ford until they resolve issues with management. I HIGHLY recommend MAC EASLER Ford, though. More