Asheville Ford Lincoln

Customer Service Was Awesome Had a transmission issue driving a company vehicle. I was basically stranded 5 hours from home. Rick and the service team worked with my company to ge Had a transmission issue driving a company vehicle. I was basically stranded 5 hours from home. Rick and the service team worked with my company to get me repaired and back on the road. Very courteous and kept me updated along the way. Great experience in an uncomfortable situation. More

Great customer service Quick Lane is a fantastic place to get my car serviced. If Jonathon was not there, would not go, he is the best customer service person ever. I have Quick Lane is a fantastic place to get my car serviced. If Jonathon was not there, would not go, he is the best customer service person ever. I have a few friends who say the same thing about Jonathon too. More

Fantastic experience We came in to buy a car for our daughter on a limited budget and yet had specific things we had to have on the vehicle. We were shown numerous vehicle We came in to buy a car for our daughter on a limited budget and yet had specific things we had to have on the vehicle. We were shown numerous vehicles that matched our criteria. Our salesman, Charles Thomas, was helpful and understanding of our situation and helped us find the best cat for our money and needs. More

New car Responsive and helpful when I needed to work with someone else. Initial salesman wasn't good, but dealership manager got me the right person Who was Responsive and helpful when I needed to work with someone else. Initial salesman wasn't good, but dealership manager got me the right person Who was very helpful and knowledgeable (sharla). More

purchase of a 2016 Ford Fusion The staff were very pleasant and knowlegble. The purchasing procedure went very well and I'm very pleased the new car. If needed I wouldn't hesitate t The staff were very pleasant and knowlegble. The purchasing procedure went very well and I'm very pleased the new car. If needed I wouldn't hesitate to return to Asheville Ford in the future. More

Couldn't fix a simple problem Took my 2014 F-150 out there to have a dash light and messed up speaker looked at. Geniuses kept it for three days and call me to tell me nothing is Took my 2014 F-150 out there to have a dash light and messed up speaker looked at. Geniuses kept it for three days and call me to tell me nothing is wrong with it. When I came back to get it the light was still flashing and I walked the guy outside and showed it to him, of which the only response I got was "Oh okay yeah." Don't know what kind of morons are running that operation, or where they learned about working on cars outside of Hotwheels when they were 5. More

Best Ford dealer in WNC Best new car purchase and service I have experienced in over fifty years of car buying. Outstanding Sales support and pre-delivery service. Highly rec Best new car purchase and service I have experienced in over fifty years of car buying. Outstanding Sales support and pre-delivery service. Highly recommend Asheville Ford to anyone buying a new or used Ford or Lincoln. More

I would certainly give Asheville Ford a 5 star rating! Over the years, I had come to feel dealer service was overpriced with average customer service. My recent two trips to Asheville Ford have certainly c Over the years, I had come to feel dealer service was overpriced with average customer service. My recent two trips to Asheville Ford have certainly changed my opinion! My truck F-150 was due a major service, I wanted the work done right so I brought it to Asheville Ford. The service advisors were very patient and thorough as they explained my options. Liz was very helpful! I found out she was relatively new and it was nice to see how her co-worker were supportive her without minimizing her. The work was done very well, the pricing was surprising reasonable. I was very impressed with the quality and value! Everyone was so pleasant to work with from the phone receptionist to the service advisor, as well as the mechanic who explained what he found. The courtesy van and drivers were a great “value add” as well. It was nice to do business with an organization where people are knowledgeable, friendly and appear to truly enjoy their work. Thank you again to the entire staff! Kurt Eckel More

Refused to Fix Warranty Problem My airbag warning light was continuously on. I took it to Asheville Ford for a warranty repair. The car was less than 3 years old with about 30,000 My airbag warning light was continuously on. I took it to Asheville Ford for a warranty repair. The car was less than 3 years old with about 30,000 miles. I dropped it off at 8:00 AM, I did not hear from them so I called at about 4:30 PM. The service manager said he needed to talk to me about the repairs. I went over and he claimed my car had been under water and they would not repair it under warranty. The car had never been under water so I called Ford Customer Service. They said they would not force their dealers to perform warranty work. What kind of warranty is that? I took the car to my mechanic it was a wiring harness that went around the searing column. He also said there was not notice of flooding. I will never buy a Ford again or go to Asheville Ford. More