Asheville Ford Lincoln

Bob and Brian were very friendly, honest and knowledgeable on the sale of our car. They were straight to the point on what our needs were and we had a great experience from the minute we walked knowledgeable on the sale of our car. They were straight to the point on what our needs were and we had a great experience from the minute we walked in the door. Thank you for everything and we look forward to doing business again in the future. More

Everything went pretty well the day I bought the vehicle. But, the next day I had a problem so I called around 9am and never got a call back. I ended up having to call them back again around 2pm the next da But, the next day I had a problem so I called around 9am and never got a call back. I ended up having to call them back again around 2pm the next day. More

Working with Sharla McCormick is what helped us make a final decision on driving the 5.5hrs to purchase from your dealership. She was everything I hoped for in the car buying experience. Clear and concise final decision on driving the 5.5hrs to purchase from your dealership. She was everything I hoped for in the car buying experience. Clear and concise in her communication. Honest and went the extra mile for us without having to be asked to do so. Bob Ensau was kind and sincere. Clearly a veteran in his trade, he helped make our experience feel warm and monumental. We appreciate them both and will even reach out next time we are in the area and/or looking to purchase another vehicle down the road. More

Super pleased with my experience at Asheville Ford, among the best of numerous new car buying experiences I have dealt with. Great deal and rates on a hard-to-find Raptor, all done with a couple phone calls the best of numerous new car buying experiences I have dealt with. Great deal and rates on a hard-to-find Raptor, all done with a couple phone calls and texts. Paperwork was done ahead of my arrival from out of town and I was in and out in an hour. Van with sales was attentive, responsive and personable. Sharla was very helpful and timely with financing options. Ian was professional and helped me breeze thru the paperwork on site. Sarah had me up and running with Ford Pass quickly. Thanks to everyone at Asheville Ford! -Steve More

Smooth transaction... friendly, competent and helpful sales service from Van and Katie. And all oil changes free for the first two years makes it even better. sales service from Van and Katie. And all oil changes free for the first two years makes it even better. More

Very receptive and amiable to what I was looking for. No nonsense. I like that. If you ask a question, you will get a straight answer. nonsense. I like that. If you ask a question, you will get a straight answer. More

Horrible experience- with sales and service. As I did paperwork, my vehicle was getting “detailed.” It was given to me completely dirty. Many issues after. paperwork, my vehicle was getting “detailed.” It was given to me completely dirty. Many issues after. More

Not having a lot of experience with new car dealerships, I can only use yours as a baseline. Positive Cordial sales staff Answered concerns promptly Reasonable process time start to finish Made stre I can only use yours as a baseline. Positive Cordial sales staff Answered concerns promptly Reasonable process time start to finish Made stressful transaction relatively easy Negative WiFi not working No coffee or cups at station (Covid concerns?) Found out after numerous stalls/starts severe frustration that car manufacturers installing “start/stop” feature. Would’ve been nice to be prewarned. Can’t imagine assuming majority of customers aware of that nonsense. I guess you figure that could be a deal breaker if told up front? More

I have had the worst experience with this dealership thus far. I have had my new car for 37 days and it has been nothing but hassle. I love my car (Escape Hybrid), but working with the people at Asheville Fo far. I have had my new car for 37 days and it has been nothing but hassle. I love my car (Escape Hybrid), but working with the people at Asheville Ford has been traumatizing. First, I was given one key and told I would get the second one “when they find it”. The keyless entry code didn’t work and can’t be reset without both keys. Turns out that they lost the key and it is on back order. I still don’t have my second key or a keyless entry code. I was also told that I had a full size spare, which I genuinely appreciate, except that it’s not. One week into owning the car, I got a flat tire which of course wasn’t covered by warranty. The price I was quoted for repair jumped by $70 after they rang me up due to “equipment fees”. I purchased the Auto Butler, but was never called back for scheduling. I had to eventually call the sales manager three weeks after purchase before someone returned my call. When I scheduled, I was told I’d be given a loaner since the process would take about four hours. When I arrived to drop it off, I was told no loaners were available and that I could wait in the lobby or use the shuttle service which would take about two hours to arrive. 8 hours after I dropped the car off, it is still not finished and I am stranded at work with no ride and no way to pick up my children from school. I have called several times as was told that they would “send someone out” but couldn’t estimate what time they would arrive because it “depends on where they are.” I am beyond frustrated and will never buy another car here again. I probably won’t even use my free oil changes since apparently they don’t value their customers time. It very clearly states in my warranty package that any maintenance that takes longer than two hours is entitled to a complementary loaner. Their inability to honor simple promises is troubling, stressful, and completely inappropriate, especially for a single mother who relies on their vehicle for safe transportation of their children. More

Salesmen Van and Mark both worked very hard to come to terms to sell me my 2016 Transit connect van. We came to an agreement in a short period of time. Which was important to me. terms to sell me my 2016 Transit connect van. We came to an agreement in a short period of time. Which was important to me. More