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Asheville Ford Lincoln
Asheville, NC
804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 24, 2021
Chris was friendly, helpful and professional throughout the purchase. He notified me as soon as the car arrived and answered all our questions. He coordinated the purchase process with Samantha Watkins who the purchase. He notified me as soon as the car arrived and answered all our questions. He coordinated the purchase process with Samantha Watkins who was also extremely helpful. More
by Mark
Employees Worked With
Chris Mease
March 22, 2021
Ali and Mark Mckinney made my sales experience enjoyable. The staff is friendly and courteous and they were professional in answering my questions. I love my 2021 Lincoln Navigator! The staff is friendly and courteous and they were professional in answering my questions. I love my 2021 Lincoln Navigator! More
by maggiethompson
Employees Worked With
Mark Mckinney
March 22, 2021
Very polite, responsive, professional and easy to deal with. Delivered what promised, at the price promised and kept us apprised throughout the entire process. Would highly recommend. with. Delivered what promised, at the price promised and kept us apprised throughout the entire process. Would highly recommend. More
by Alex
Employees Worked With
Chris Mease was actually our sales rep, not the person listed above, he was great.
March 17, 2021
The staff at Asheville Ford are wonderful people. They always go the distance to help us get into the car we want. Beyond that the service department is top notch. My wife and I have bought 5 cars from th always go the distance to help us get into the car we want. Beyond that the service department is top notch. My wife and I have bought 5 cars from them and will continue to do so. More
by Tatertang
Employees Worked With
Bob Esau, Andrea Walton
March 13, 2021
Extremely slow needed two tires changed and a tire rotation and I waited over two hours and my vehicle still wasn't pulled in will not be coming back! They also did other cars that were after me. rotation and I waited over two hours and my vehicle still wasn't pulled in will not be coming back! They also did other cars that were after me. More
by Thomasme773
Employees Worked With
Andrea Walton
March 12, 2021
So very pleased with Asheville Ford and all the wonderful people I met. Blake was so patient and kind and a pleasure to work with. Jordan was a joy to meet and talk to while I waited for Sharla and Blake. people I met. Blake was so patient and kind and a pleasure to work with. Jordan was a joy to meet and talk to while I waited for Sharla and Blake. They were so very pleasant and helpful, answered all my questions and took time to explain it all! I really like my Escape and anxious to make an appointment with the tech lady real soon. Thank you for assembling such a wonderful team!!! A+++ More
by Susanduckett39
Employees Worked With
Pierce, Jordan, Sharla and Blake and the tech lady.
March 09, 2021
The staff was knowledgeable and friendly. All of my questions were answered and my requests were fulfilled. This is my second purchase in lest than a year form AVL Ford. questions were answered and my requests were fulfilled. This is my second purchase in lest than a year form AVL Ford. More
by Andy
Employees Worked With
Pierce
March 08, 2021
Van and Katie were both too notch with the sale and explanation of my new Ford Ranger. The entire process from start to finish was literally a breeze. Very professional and friendly! explanation of my new Ford Ranger. The entire process from start to finish was literally a breeze. Very professional and friendly! More
by Justin P.
Employees Worked With
Andrea Walton
March 04, 2021
took our fleet truck in for repairs in August 2020 because there was a check engine light on and no engine power, after having the truck for several months and myself having to chase up with multiple because there was a check engine light on and no engine power, after having the truck for several months and myself having to chase up with multiple phone calls and taking just over $7k from us i picked the truck up, i drove it not even 2 exits down the interstate and the engine light is back on and no power, took the truck back instantly . 2 weeks later i get a phone call to say it was going to cost another $2k+ to repair again as they were now going to have to remove the engine for more repairs, after kicking up a stink the manager Grant Feightner said they will fix for free. another few weeks later i finally get the truck back, still with check lights on, at this point i had to use the truck as it was needed for our fleet, somehow during removal and replacing the engine they had to remove the windshield wiper assembly which is now also scraped the windshield to the point where it will now need replaced, not even 5 weeks later and it breaks down again at the beginning of January on the interstate with no power and a popped engine coolant hose, after dealing with 2 separate service reps who have both been let go by the dealership, fast forward to today March 4th and you still do not have an answer as to when the truck will be fixed, i am now $7K+ out of pocket and still no vehicle, Spoke with grant and he did not seem to care one bit about my situation, i'm now talking with a Lawyer and the BBB to try and get my $7K back and will be taking my truck (on a flatbed) elsewhere, this dealership is the worst i have ever had to deal with. Their sense of urgency and customer satisfaction does not seem to matter. More
by cfryer
Employees Worked With
Garrett Baker, John, Grant Feightner
March 04, 2021
All your staff from sales to financing to technology were extremely polite, professional and well informed. The purchase of our new F150 was accomplished in record time. extremely polite, professional and well informed. The purchase of our new F150 was accomplished in record time. More
by Dougg
Employees Worked With
Harold
