Asheville Ford Lincoln

Excellent experience purchasing our new vehicle, 2033 Ford F150 truck today. This is our 3rd new vehicle purchase at Asheville Ford. Ford F150 truck today. This is our 3rd new vehicle purchase at Asheville Ford. More

I looked at Bronco Sport Badlands at several dealers close by. I then came into Asheville Ford, sat down With Justin Monday morning and between him and the “Boss” and the excellent finance man, drove of close by. I then came into Asheville Ford, sat down With Justin Monday morning and between him and the “Boss” and the excellent finance man, drove off after a reasonable deal and a trade in with a new/used 2022. Happy with the sales, finance and the woman that set it up for me. I’ll be back. Tom Tenbrunsel Weaverville More

Split that one star in to one pointed edge. Amazing that this review site has such a very high rating compared to others. Check for yourself. Purchased brand new F150, immediately started havin Amazing that this review site has such a very high rating compared to others. Check for yourself. Purchased brand new F150, immediately started having problems. Could not speak to anyone. Always went to voicemail and no one returned calls. I questioned a recall repair that looked very sloppily done. Dealt with a very defensive and rude service coordinator who talked down to me. Apparently, as a customer you can't question anything. I did go in to have a defective shock replaced, a defective battery replaced and a tire repaired with no issues on a different date. I left a one-star review on another website after my initial experience. I later tried to schedule some additional recall repairs. "Upper management" has decided to no longer service your vehicle is what I got from the service coordinator. Basically, I am BANNED from Asheville Ford. I had no idea this was in the works, nor do I believe this ban is justified. Be warned- A bad online review may lead to a retaliatory ban from Asheville Ford. Good luck talking to the GM. He is always on vacation, not available, or out of town. Thank you Service Manager/Director for telling me, "Maybe we can restore a relationship? So we can help you, the customer, which is what we are suppose to do. Please let me know. Thank you for your time." Thank you for solving nothing since you never bothered to contact me, nor would you respond to my calls or email. Also, employees should not leave five star reviews of the business they work for. May be a conflict of interest or a failure to certify that you aren't associated with the dealership? More

If you're going to Asheville Ford to purchase a vehicle, please ask for Chris Mease. The professionalism and customer service displayed by Chris is a rarity. He stayed in constant contact with me from first please ask for Chris Mease. The professionalism and customer service displayed by Chris is a rarity. He stayed in constant contact with me from first ordering a Bronco back in 2021 to having it delivered a few days ago. Chris walked me through every step along the way to let me know what was going on with my order, and did not leave me in the dark like I've seen other people experience at other car dealerships. If I had a question, Chris was very responsive to answering. He will treat you right. And I have to give a shout-out to Samantha, who helped me set up my FordPass App and was able to answer any question I had about any knob/gear/button in the vehicle. To all the staff I encountered at Asheville Ford: Please keep up the good work. It is refreshing to see a great group of people who are passionate about their profession. More

Asheville Ford ensured an easy and smooth process. Great customer service! We highly recommend them. - Courtney Guest Great customer service! We highly recommend them. - Courtney Guest More

Blake and Brandon are great! They made sure we were taken care of and very step of the way! They made sure we were taken care of and very step of the way! More

We just bought an explorer from Asheville ford, the sales department was great and very accommodating. Very easy process and competitive pricing. Brandon was a great salesman very knowledgeable department was great and very accommodating. Very easy process and competitive pricing. Brandon was a great salesman very knowledgeable More

This dealership exceeded my expectations in every way. Smoothest new car experience I have ever been through. Smoothest new car experience I have ever been through. More

I was lucky to get on phone call Mr. Bob. Your dealership lucky to have him. It was our best experience ever. Quick and efficient. Thank you guys. Bob. Your dealership lucky to have him. It was our best experience ever. Quick and efficient. Thank you guys. More

My experience with Asheville Ford in one word: Outstanding More words... I held a new Bronco reservation for 698 days until the vehicle was delivered in December 2022. Throughout the process, Outstanding More words... I held a new Bronco reservation for 698 days until the vehicle was delivered in December 2022. Throughout the process, Chris Mease worked with me to ensure the best possible experience. He quickly answered every question I had via phone, text, email and in person. Chris' brand knowledge and attention to detail made me feel confident that all would be well! On the day of delivery, I was very pleased by the smooth and pressure free conclusion to the transaction! I highly recommend Chris and entire team at Asheville Ford. More