Asheville Ford Lincoln

Outstanding customer service! we have been buying cars from this dealership since 2001, and have never been disappointed. Recently, I brought in a used car to trade in for anothe we have been buying cars from this dealership since 2001, and have never been disappointed. Recently, I brought in a used car to trade in for another one. The sales and financial folks were very attentive and listened to my needs, and they delivered. I was given a very fair deal and am nothing less than ecstatic with my new car! I will continue to patronize this dealership in the years to come. I will also tell my friends and coworkers where to shop for their next vehicle! The best part of the transaction was that there was no one rushing me into anything, no pressure. I picked out my car on my own without any one leading me to certain vehicles that they wanted to get rid of. A+ for Asheville Ford! More

Honest, clean, no pressure, kept all promises. Kept me updated on the process of my ordered Bronco, and even sent me pictures of my Bronco on the truck the day it was delivered to the dealership. Kept me updated on the process of my ordered Bronco, and even sent me pictures of my Bronco on the truck the day it was delivered to the dealership. More

Excellent experience purchasing our new vehicle, 2033 Ford F150 truck today. This is our 3rd new vehicle purchase at Asheville Ford. Ford F150 truck today. This is our 3rd new vehicle purchase at Asheville Ford. More

Split that one star in to one pointed edge. Amazing that this review site has such a very high rating compared to others. Check for yourself. Purchased brand new F150, immediately started havin Amazing that this review site has such a very high rating compared to others. Check for yourself. Purchased brand new F150, immediately started having problems. Could not speak to anyone. Always went to voicemail and no one returned calls. I questioned a recall repair that looked very sloppily done. Dealt with a very defensive and rude service coordinator who talked down to me. Apparently, as a customer you can't question anything. I did go in to have a defective shock replaced, a defective battery replaced and a tire repaired with no issues on a different date. I left a one-star review on another website after my initial experience. I later tried to schedule some additional recall repairs. "Upper management" has decided to no longer service your vehicle is what I got from the service coordinator. Basically, I am BANNED from Asheville Ford. I had no idea this was in the works, nor do I believe this ban is justified. Be warned- A bad online review may lead to a retaliatory ban from Asheville Ford. Good luck talking to the GM. He is always on vacation, not available, or out of town. Thank you Service Manager/Director for telling me, "Maybe we can restore a relationship? So we can help you, the customer, which is what we are suppose to do. Please let me know. Thank you for your time." Thank you for solving nothing since you never bothered to contact me, nor would you respond to my calls or email. Also, employees should not leave five star reviews of the business they work for. May be a conflict of interest or a failure to certify that you aren't associated with the dealership? More

I looked at Bronco Sport Badlands at several dealers close by. I then came into Asheville Ford, sat down With Justin Monday morning and between him and the “Boss” and the excellent finance man, drove of close by. I then came into Asheville Ford, sat down With Justin Monday morning and between him and the “Boss” and the excellent finance man, drove off after a reasonable deal and a trade in with a new/used 2022. Happy with the sales, finance and the woman that set it up for me. I’ll be back. Tom Tenbrunsel Weaverville More

If you're going to Asheville Ford to purchase a vehicle, please ask for Chris Mease. The professionalism and customer service displayed by Chris is a rarity. He stayed in constant contact with me from first please ask for Chris Mease. The professionalism and customer service displayed by Chris is a rarity. He stayed in constant contact with me from first ordering a Bronco back in 2021 to having it delivered a few days ago. Chris walked me through every step along the way to let me know what was going on with my order, and did not leave me in the dark like I've seen other people experience at other car dealerships. If I had a question, Chris was very responsive to answering. He will treat you right. And I have to give a shout-out to Samantha, who helped me set up my FordPass App and was able to answer any question I had about any knob/gear/button in the vehicle. To all the staff I encountered at Asheville Ford: Please keep up the good work. It is refreshing to see a great group of people who are passionate about their profession. More

Blake and Brandon are great! They made sure we were taken care of and very step of the way! They made sure we were taken care of and very step of the way! More

Asheville Ford ensured an easy and smooth process. Great customer service! We highly recommend them. - Courtney Guest Great customer service! We highly recommend them. - Courtney Guest More

This dealership exceeded my expectations in every way. Smoothest new car experience I have ever been through. Smoothest new car experience I have ever been through. More

We just bought an explorer from Asheville ford, the sales department was great and very accommodating. Very easy process and competitive pricing. Brandon was a great salesman very knowledgeable department was great and very accommodating. Very easy process and competitive pricing. Brandon was a great salesman very knowledgeable More