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Aschenbach Ford

Wytheville, VA

4.5
103 Reviews

1135 E Main St.

Wytheville, VA

24382

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103 Reviews of Aschenbach Ford

March 14, 2024

The staff and the service was excellent. Waiting area was clean and comfortable. Will return. More

by LINDAMILLER9549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer, Carole Edwards, Tristan Kiernan
Mar 18, 2024 -

Aschenbach Ford responded

Thank you for visiting our service department and for leaving the kind words, Linda. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Aschenbach Ford Team

March 09, 2024

Great easy to work with and had my best interest in mind. Will definitely refer my business to him. More

by pearman1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Pearman
Mar 13, 2024 -

Aschenbach Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

March 08, 2024

I’ve had very good experiences with this dealership. They’ve been very helpful when I’ve needed assistance. More

by JOYCELANGENDORFER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards, Tristan Kiernan
Mar 13, 2024 -

Aschenbach Ford responded

Joyce, it’s great to know that our staff provided a very good experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Aschenbach Ford Team

March 01, 2024

They are fantastic ! They care about their customers and strive to make everything an easy process - from buying a vehicle to getting service ! More

by keri_bl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb King, Jason Pearman, TERRY Brewer, Carole Edwards, Tristan Kiernan
Mar 06, 2024 -

Aschenbach Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Aschenbach Ford Team

February 22, 2024

Great people. Great communication. Randy was excellent. Top Notch all around experience. Highly Recommend. Thanks! More

by hankclabaugh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy and Sammy and Finance Guy (maybe Jason). All were awesome.
Feb 27, 2024 -

Aschenbach Ford responded

We really appreciate the kind recommendation, Hank. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Aschenbach Ford Team

February 22, 2024

I went to get my car serviced with the works on Saturday I waited as it was getting worked on only to find out after 2 hours that the mechanic broke a lugnut and they wouldn't have it ready til Monday morni More

by bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deb King
Feb 26, 2024 -

Aschenbach Ford responded

Thank you for your feedback. Here at Aschenbach Ford, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Aschenbach Ford Team

February 22, 2024

Very pleased with this dealership very professional and helpful. Tristan was a pleasure to work with. More

by martyriddle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Kiernan
Feb 27, 2024 -

Aschenbach Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Aschenbach Ford special. Reviews like yours help us to make sure that we are continuing to provide our customers the very professional and helpful service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Aschenbach Ford Team

February 20, 2024

I was a difficult customer. I'm overseas and had to purchase a truck sight unseen. My paperwork was nontraditional, and Jason had to accommodate my requests with shipping. Pri More

by Daniel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deb King
Feb 23, 2024 -

Aschenbach Ford responded

Thank you for your wonderful feedback, Daniel. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Aschenbach Ford Team

February 16, 2024

Was able to get an appointment scheduled quickly. Hopefully, all services listed on the service bill were completed. More

by TERESATURNER221
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the different names of all service employees.
Feb 21, 2024 -

Aschenbach Ford responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Aschenbach Ford Team

February 05, 2024

Great team They helped find noise in drive line ,Thanks to Carol so much ,thank you, Thats why i came in for the works Great job More

by ldean1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol
Feb 07, 2024 -

Aschenbach Ford responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Aschenbach Ford and we look forward to your continued business! Sincerely, The Aschenbach Ford Team

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