Ascension Honda

For 2 1/2 weeks I looked for a used Dodge Ram 2500 Diesel truck for a young man who is in the Air Force and in school everyday at a Air Force base and when not in school, him and his roommate study non stop truck for a young man who is in the Air Force and in school everyday at a Air Force base and when not in school, him and his roommate study non stop to pass the courses they are required to take. I finally found one at Ascension Honda. I knew going in from my past experience in the car business and contacting two people I know in the car business that at the price they wanted, they were probably making between $5000 to $7000 profit on the truck, not including the ridiculous fees they add on to it. The young man still wanted the truck. I had asked Daryll the manager if everything was checked on the truck. He stated it went through service and everything was good to go. This young Air Force serviceman drove almost 300 miles round trip to look at the truck and even though I wasn't happy with the price, he still wanted the truck. We conversed back and forth on the phone when he was making the deal. They delivered the truck to him on Monday, September 25th, 2023. Between the time they dropped off the truck until the next day we found numerous problems that should have been taken care of at the dealership that was never done. 1. Oil was never changed because it was dirty (BLACK). 2. Leak in one of the tires. 3 They said windshield wipers were replaced but they weren't. 4. they only had one key fob to the truck which is broken and it is not the battery. 5.The brakes squeak. I called the manager and told him about this less than 24 hours after the truck was delivered and he said he would check and get back to me. This was around 9:00 A.M. on September 26th, 2023. This went on all day with me talking to this manager, then an other manager named Tommy, then back to the other manager. Finally around 5:00 P.M. after an all day affair with this place, the manager tells me that the General Manager wants the the Air Force serviceman to drive another 300 miles round trip and let them fix it. Instead of doing the right thing, they want him to drive the vehicle back knowing he is in class almost everyday and when not in class studying non stop. You would think a dealership who screwed this up in the first place would take care of an active duty United States Air Force Service who honorably serves his country. They don't care. They didn't do what they were suppose to do, and instead of letting someone repair everything in Biloxi Mississippi, the General Manager at this dealership could care less about a Air Force Serviceman serving his country, who can't leave class or his studies to drive 300 miles round trip to fix something the dealership should have done. I am sure the response from this review will have a negative response. I have already talked to the Louisiana Automobile Association. I am filing a complaint with the BBB, FTC and State Of Louisiana. I will also be adding more reviews on Yelp, Yahoo, Microsoft and many other places. I do NOT recommend anyone doing business here. More

The salesman and the sales managers were awesome! Got to the finance manager and that’s where the process went quickly down hill. Came in with a preapproval from my bank. The finance manager withou Got to the finance manager and that’s where the process went quickly down hill. Came in with a preapproval from my bank. The finance manager without my knowledge or permission. I have since reached out to the dealership and spoke to the BDC manager to get this matter resolved. Fast forward still getting letters from lenders they sent my application to (7 so far) and have yet to hear from the dealer. Great salesman! Great desk managers! Finance manger needs to respect customer wishes in regards to submitting and not submitting deals to lenders. More

The buying process was efficient and we were in and out quickly. Number of vehicles to select from was more than other dealerships. quickly. Number of vehicles to select from was more than other dealerships. More

Dell was really helpful and helped me pick out the best vehicle for me. Great management as well. vehicle for me. Great management as well. More

They were very kind and helpful, thank you. I would most definitely recommend them to family and friends. I would most definitely recommend them to family and friends. More

Me and my Husband went in Saturday looking to purchase a car and everything turned out wonderful. Kennedi Herny helped us with our purchase and she was very nice and knowledgeable during the whole transacti car and everything turned out wonderful. Kennedi Herny helped us with our purchase and she was very nice and knowledgeable during the whole transaction and she handled everything very quick and smoothly. I definitely give this purchase a 10/10 More