Art Moehn Chevrolet

I was a customer of Art Moehn for 4 years and was very pleased until the weekend of May 5th 2007. I recently moved to Grand Rapids and bought a new Avalanche from Berger Chevrolet. I was on a trip from pleased until the weekend of May 5th 2007. I recently moved to Grand Rapids and bought a new Avalanche from Berger Chevrolet. I was on a trip from GR to Lake Erie and found that my truck's navigation system needed to get a file from the dealer supplied disk. My dealer had misplaced the cd that is suposed to be supplied with the truck. I knew that I was near Art Moehn, so I decided to see them about obtaining the disk. I went in and was directed to the Manager. He asked why I didn't have the disk and I told him. He then told me that " I am not going to give you a $300 cd when you didn't buy the truck from me, have a nice day sir" I then asked him to just let me have the disk to use, then I will get with my dealer to compensate them for their disk. He became very rude and stated that he would not give me the disk. He then told me that the disk is truck specific, which is untrue. Everything ended with him very rudely saying go back to your dealer and have a nice day sir! I have never been treated so rudely before in my life by a GM dealer. The disk is a generic disk used in the navigation systems for maps. My truck was $48,000 from GM. GM dealerships are suposed to help in any way possible, but I guess that is until you buy from another dealership. They will never have my family's business again. More

I asked the service rep to document my windshield wipers were malfunctioning on a service order when i was having other repairs completed. He did not and therefore i am required to pay another deductable t were malfunctioning on a service order when i was having other repairs completed. He did not and therefore i am required to pay another deductable to have an "undocumented" problem fixed. I realize that it was my word against his but I specifically asked the service person to make a note, and they did not. They did offer to cover half of my deductable. More

My sales person, Anthony, was great. I will recommend him to others.<br>He gave me a discount on a spray in bedliner and rustproofing! to others.<br>He gave me a discount on a spray in bedliner and rustproofing! More

This dealer does not care about customer service or serving the Jackson customer. They are more intent on out of town customers and ignore the Jackson consumer. They moved closer to the highway to re serving the Jackson customer. They are more intent on out of town customers and ignore the Jackson consumer. They moved closer to the highway to reach lansing and ann arbor buyers. They do not care about Jackson or support the community. More