Arrowhead Honda - Service Center

Let me tell you about Dan. Dan is amazing and should educate the sales department as well as some of the managers on how to interact with customers. He is honest and tries to understand the customer's i educate the sales department as well as some of the managers on how to interact with customers. He is honest and tries to understand the customer's issues and resolve them. I was upset that I had to come back to the dealership because the water stains in my headliner were not removed. I was out having lunch with my young son, and now we had to wait at the dealership again. Dan kept me informed about everything and was seriously so wonderful. His approach to me deescalated how upset I was. I wish they had Dan in every department. He is one of your top employees. More

Brake Fluid Flush Service Experience on 24 March 2021:1 Brake Fluid Flush Service Experience on 24 March 2021: 1 Star for Dan, has always treated me good and very professional. 1 Star for the parts depart Brake Fluid Flush Service Experience on 24 March 2021: 1 Star for Dan, has always treated me good and very professional. 1 Star for the parts department, very professional and helpful folks MINUS - 1 STAR for getting brake fluid splattered all over my engine bay, valve cover, intake manifold, on the paint, wiper arms, rubber hoses which is very corrosive. MINUS - 1 STAR for using brake clean solvent on rubber hoses to try and clean it up which also deteriorates rubber, turns it brown (makes it dry out and crack). MINUS - 1 STAR for not cleaning up the mess they made which left me coming home, popping the hood open and grabbing the simple green and rags to clean up their mess (not the first time at this dealership) MINUS - 1 STAR for "NO SUPERVISION" final check over of the work after completion to ensure these kinds of things don't leave the dealership without being noticed and dealt with professionally. MINUS - 1 STAR for the technicians who think its ok to leave brake fluid splattered all over paintwork, rubber hoses, wiper arms, without bringing it to the shop foreman's attention so the vehicle could be washed with soap and water to eliminate the mess and prevent corrosive damage to my vehicle. I warn everyone, I stopped going to this dealership 4 years ago for this type of problem and it is still going on without change. How does a dealership get these president awards? I feel like I have to watch every move these people make with my car when I go there. Absolutely the worst Honda service department I have ever experienced in my life. All they have to do is treat peoples cars like their own, when something happens like this, FIX IT ON THE SPOT! My black painted wiper arms are splattered with brake fluid corrosion dots that won't come off. Too late, already started eating the paint,. Brake fluid was spilled through the vent of my cowl also. Brake fluid splatter everywhere. Obviously the technician knew it because they cleaned the window, tried to clean the painted wiper arms (too late, damage is done), left wet brake fluid on the valve cover (spark plug cover) where they just gave it a quick wipe. Come on guys, this is brake fluid "CORROSIVE", why did we not clean this up and not say anything to the customer? Because most people don't know squat about cars and probably don't even know how to open the hood and check the oil. They thought I wouldn't notice.... Never, ever will I let anyone at this dealership touch my vehicle again, WAY TOO MANY BAD EXPERIENCES HERE. One time issue is a coincidence. Several times is a for sure sign this place don't give a crap about anybody's car, what you think, they just want your money. Absolutely no ethics at this dealership at all. I was trying to give Arrowhead Honda a chance to redeem themselves by allowing them to change my brake fluid, maybe they changed for the better. Now I regret bringing my car 'AGAIN". I'm not a negative person, not trying to bash on Arrowhead Honda, I don't hate you. I want to feel confident my vehicle is in good hands and I can trust bringing it to you with out hesitation. I just cant get there with your dealership over these same repeating experiences. I happen to work on cars, a family mechanic, have been tinkering on cars for 42 years to include family race cars. I do all my own technical and mechanical work unless I'm pressed for time. This is when I turn to the dealer. On 24 March 2021 @ 0930am I turned to you for service for a brake flush. I could have went to Bell Honda whom I've never had any bad experiences with, but I decided to give Arrowhead Honda Service a chance and again, history repeated itself. See my previous review for the same exact problem that occurred a few years ago and you'll notice my car hasn't been to your shop in a very long time. MAIN CONCERN: - brake fluid sat on the paint (shock towers) under the hood, went under the cowl, through the cowl, wiper arms splattered, rubber hoses splattered. The paint under the cowl will eventually start peeling from brake fluid corrosion because Honda uses water based paint. The rubber hoses will start cracking because brake clean solvent was used to clean the air intake hose and several other hoses around the brake fluid reservoir (they turned brown and splatter marks can still be seen); Brake fluid makes certain rubber material swell; The spark plug cover should have been removed and checked because this could cause arching (short) if brake fluid got near the wire connecting terminal sockets to the ignition coils (if enough went under there?). Dan explained before starting the work he was having the master technician service my vehicle because he knew the experience I had previously. Don't think that happened. No Master technician would allow my vehicle to leave like that risking the service departments reputation, risking damage to the vehicle, or risking a customer potentially getting the fluid on their hands without knowing and causing bodily harm. What if I went to the gas station and cleaned my windshield, lifted the wiper arm with my hand to clean underneath (most people do) , then got back into my car not knowing I just got brake fluid on my hands, then rubbed my eyes or started eating? That wouldn't be good. High possibility. These young technicians need to understand that their actions in the service bay are critically important and has an impact on the safety of people, peoples automobiles, and reflect on the dealership in a positive or negative way. Once voice can carry a long way, reach many people in a good or bad way and impact business opportunities. End result: slop rush job, pay premium price, see ya next time! Sorry about the mess, wasn't worth telling you about. Thanks for your business. Report said: wiper fluid low (it was 3/4 full), then said they added fluid (lie), still 3/4 full right now. INSPECTION REPORT: AC Performance Checked=OK; "I Disagree"! Nobody looked under the hood for any signs of problems. How do I know? Because There's an very obvious AC problem with this vehicle right now and there is oil leaking out of the expansion valve seals at the firewall which is all wet and very obvious when the hood is popped open. Repaired last summer at Bell Honda and leaking again; Cabin filter has yellow dye on it from the AC leak (nobody seen it? Report said filters are ok). If someone would have done a proper inspection like they say they did, it would have jumped out at them and been brought to Dan's attention. The low side AC service valve is also leaking and was covered in dirt. Cabin filter was dirty, covered in yellow dye and full of black soot and leaves (nobody seen it). AC is fluctuating and only cools when temp is set to 68 degrees or below, otherwise it cycles warm, cold, warm, cold....Ongoing AC PROBLEM When you get a report card saying the rear differential was checked and found to be =OK (my car doesn't have a rear differential), you know the inspection is just a bogus check the block to make it look like you're really checking my car. TIRES: Are brand new, less than 300 miles on them, OE Continental ContiProContact 19 inch. Report card says 6/32 tread remaining, look at tires next visit (what? really? who's car got mixed up with mine in the report card?) I guarantee nobody checked that car like a real honest mechanic and the service area was not busy at all. Takes too much time. It sure makes me feel good leaving with that report card saying all is good (when in fact it is not all good), most people don't know what I know and how it works in these dealer service departments, who are privately/independently owned, which is not a Honda Corporate Dealership Service Department, not supervised or co-owned by Honda and no different than any other repair facility (except the trained Honda techs and the Honda computers they use-when they use it). if you would have noticed the AC leak and cabin filter spotted with leak detector yellow dye on it, I probably would have allowed you to fix the AC problem. This would have been a sure sign someone in service was really doing their job and I would have trusted you. Not picking on you guys here, I know what I'm doing and know what your service department should be doing. When I see one thing wrong, I always peel the onion back and dig deeper, attention to detail. More