Arrowhead Honda - Service Center

Great Service Adviser Saves Day I requested an A-1 Service Appointment on my 2019 Pilot via the Arrowhead Honda Website on 5 Sep for 7 AM 10 Sep. I received a note back stating that I requested an A-1 Service Appointment on my 2019 Pilot via the Arrowhead Honda Website on 5 Sep for 7 AM 10 Sep. I received a note back stating that I should expect a confirmation email in 24 hours. I received none so on 9 Sep I dropped by the Service Department to confirm my appointment. Of course the cursed website request failed to mature into a confirmed appointment. Brandon Whitaker stepped up and said I could have the service done at 1130 or 1230 immediately (9 Sep). I accepted he 1230 appointment and the start and completion was exactly on time and performed to perfection. Thanks for the great work Brandon - you saved he day for me and Arrowhead Honda. More

Left front wheel bearing replacement Work was accomplished on time and at a great price, car drives like new, car was washed as requested. I was able to get the time and day as requested Work was accomplished on time and at a great price, car drives like new, car was washed as requested. I was able to get the time and day as requested More

CRV brake service Customer satisfaction is very important, Tom Urbina and Arrowhead Honda never fail to provide the highest level. Have happily recommended Tom and Arr Customer satisfaction is very important, Tom Urbina and Arrowhead Honda never fail to provide the highest level. Have happily recommended Tom and Arrowhead Honda to family and friends. More

Dereck is the man! Dereck was professional and helpful and went above and beyond the call of duty. I am going always try to ask for Derrick every time I bring one of my Dereck was professional and helpful and went above and beyond the call of duty. I am going always try to ask for Derrick every time I bring one of my cars to Arrowhead. More

Quick In and Out Had a small issue, Robert got me in and out in no time and back on the road. I always appreciate the honest feedback on my needs, this trip didn’t cos Had a small issue, Robert got me in and out in no time and back on the road. I always appreciate the honest feedback on my needs, this trip didn’t cost be a dollar! I will be back for sure! More

Replace battery....3rd in 3652 miles....Rotten Problem was 3rd battery in 3652 miles.....disturbing fact, but still had a month left in 36 month warranty......hoping this one lasts for a lot longe Problem was 3rd battery in 3652 miles.....disturbing fact, but still had a month left in 36 month warranty......hoping this one lasts for a lot longer More

Great customer service Dereck Smith always gives me the straight scoop when I bring my Pilot in for service. He thoroughly explains what needs to be done and why. Gets me in Dereck Smith always gives me the straight scoop when I bring my Pilot in for service. He thoroughly explains what needs to be done and why. Gets me in for an appointment quickly and out the door and on my way fast. I would not go to anyone else for service and he is the reason I will continue to buy Honda’s. More

Great service I needed a new battery for my Odyssey and Dan Thomas got it replaced quickly, so I could be on my way. He provided great service, as he always does. I needed a new battery for my Odyssey and Dan Thomas got it replaced quickly, so I could be on my way. He provided great service, as he always does. More

Service and car shopping. No pressure visit and that is what I like. I also test drove a car as I am thinking about buying a new car and Sam did not pressure me when I told him No pressure visit and that is what I like. I also test drove a car as I am thinking about buying a new car and Sam did not pressure me when I told him that I was still in the looking around phase. More