Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,771 Reviews of Arrowhead Honda - Service Center
Sort by
January 19, 2022
When I first moved to Arizona, I had the very fortunate pleasure meeting Steve when I went to Honda for my flat tire. With my very tight schedule working at the hospital he made my experience as painless a pleasure meeting Steve when I went to Honda for my flat tire. With my very tight schedule working at the hospital he made my experience as painless as possible, answered all my questions, remained so patient pleasant professional, and worked efficiently. He really made my transition into this new state so pleasant. When I returned to Honda for another service I immediately asked for him because of how much I enjoy working with him. Such excellent customer service and efficient work ethic! More
by serene.musallam
Employees Worked With
November 06, 2021
Jimmi Bettino is so great to work with! I can definitely give him 5 stars!!! give him 5 stars!!! More
by deana_kreager
September 05, 2021
Sean Santostefano Rocks ,he is all about making customers happy.Excellent Service .100 % recommended .Thanks for your excellent services. You Rock.. Will recommend with friends and family. happy.Excellent Service .100 % recommended .Thanks for your excellent services. You Rock.. Will recommend with friends and family. More
by Jcaz
September 04, 2021
Took my 2012 Pilot to Arrowhead Honda Service. Told them I had a slow leak in my tire. They wanted $150 to analyze the issue. I got in my Pilot and left. Took it to discount tire.. Had a small screw in it. I had a slow leak in my tire. They wanted $150 to analyze the issue. I got in my Pilot and left. Took it to discount tire.. Had a small screw in it. They fixed it for free. They checked my valve stem sensors for free also. Trip before when I when in for oil change. They told me my powerstering pump was leaking. Wanted to replace it. I checked it when I got home, Dry as a bone, no leak. I plan to trade my Pilot and my wife's 2016 Accord in for new Pilot. I will not step foot on Arrowhead Honda Peoria lot again. My opinion is they are not a honest and repytable Dealership. I hope Honda International monitors this sight. More
by Rick
Employees Worked With
Dan Thomas
July 17, 2021
They have always treated me great. I have been a customer for twenty years. I will continue to use Arrowhead in the future years ahead customer for twenty years. I will continue to use Arrowhead in the future years ahead More
by Karenscheuerman
Employees Worked With
Other Employees :
Parts department employee from Colorado is terrific, Dan Thomas
May 25, 2021
I've been a customer of Arrowhead Honda for several years now, and everyone I've worked with has been fantastic. Rob is my current service advisor and I couldn't be more pleased. He worked with me to get s now, and everyone I've worked with has been fantastic. Rob is my current service advisor and I couldn't be more pleased. He worked with me to get some warranty work done while I was there for maintenance, and the parts he ordered arrived the next day. Rob is friendly, efficient, and knows what he's doing. I consider him my friend, and wouldn't consider taking our cars to anyone else for service. More
by Honda Guy
Employees Worked With
May 12, 2021
Let me tell you about Dan. Dan is amazing and should educate the sales department as well as some of the managers on how to interact with customers. He is honest and tries to understand the customer's i educate the sales department as well as some of the managers on how to interact with customers. He is honest and tries to understand the customer's issues and resolve them. I was upset that I had to come back to the dealership because the water stains in my headliner were not removed. I was out having lunch with my young son, and now we had to wait at the dealership again. Dan kept me informed about everything and was seriously so wonderful. His approach to me deescalated how upset I was. I wish they had Dan in every department. He is one of your top employees. More
by brittany_britts
Employees Worked With
Dan Thomas
April 26, 2021
Mr. Steve Bullock embodies what every dealership and customer seek in a service advisor. He was professional, personable, and communicative and took care to answer all of my questions so I fully underst customer seek in a service advisor. He was professional, personable, and communicative and took care to answer all of my questions so I fully understood what my car needed. He explained all of the recommendations thoroughly and provided prompt and exceptional customer service from start to finish. I highly recommend him to anyone who needs service on their vehicle. More
by lindigrace
Employees Worked With
April 22, 2021
On April 21, 2021 at 1:30pm we had an express service appointment for our 2018 Honda Pilot and to be seen by Steve Bullock in your service department. As we arrived, promptly, we were immediately met by appointment for our 2018 Honda Pilot and to be seen by Steve Bullock in your service department. As we arrived, promptly, we were immediately met by this gentleman Steve Bullock, service advisor in the service bay area. His immediate enthusiasm to assist in taking care of our vehicle was outstanding. But, more importantly his professionalism and courteous demeanor was overwhelming. Mr. Bullock spoke to my husband Brian, to explain and go over the services that were needed, at the time. My husband is very skeptical about many things and only agreed to an oil change and tire rotation. As I sat in the very well kept, waiting area, to my surprise my husband, called and spoke with Mr. Bullock, continued to ask questions with Mr. Bullock. Shortly thereafter all the required maintenance recommendations were being addressed. My husband and I spoke about Mr. Bullocks' character and his knowledge to service our vehicle and agreed to let everyone connected to Mr. Bullock at this service department know what a great asset you have at your finger tips. Not sure on what type of charting system is used but, believe us his professionalism hands down is 100% or A+++, Mr. Bullock is someone that should be recognized. Going forward we will contact him first in scheduling with all future appointments and recommend Mr. Steve Bullock, to our friends and family. Thank you very much Steve Bullock, for everything you have done for us. ☆☆☆☆☆ Mary & Brian Via More
by Mary Via
April 21, 2021
Mr DennisI would like to let you know the excellent Mr Dennis I would like to let you know the excellent treatment I received from Steve Bullock April 20 in your service department. I had a recall Mr Dennis I would like to let you know the excellent treatment I received from Steve Bullock April 20 in your service department. I had a recall issue on my older Honda which needed to be addressed. I made an appointment last week. I arrived a little early but it was apparent that your service area was quite busy. Steve was so polite and professional. He assured me he would do all possible to expedite the work needed . (airbag problem on recall) . He certainly did that I I was on my way in about a little over an hour. In my estimation he is a fine employee and very customer service oriented which no doubt is critical to your operation. thanks again for the pleasant experience that Mr. Bullock provided. I will remember that and let others know. thanks again Tom Waite Glendale Arizona More
by thomas.waite
Employees Worked With
