Arrowhead Honda - Service Center

Excellent Care I've been having my Honda's serviced by Tom for the past 6 years. He always make sure my care is correctly serviced as well as keeping me informed on I've been having my Honda's serviced by Tom for the past 6 years. He always make sure my care is correctly serviced as well as keeping me informed on the service progress. More

Recall service The gentleman was very prompt, thorough and professional. They exceeded my expectations and I would highly recommend them to my friends looking for a The gentleman was very prompt, thorough and professional. They exceeded my expectations and I would highly recommend them to my friends looking for a fantastic dealership experience More

My HRV semi annual service Since I haven't taken any long trips,my oil indicator is well above the 15% for change. By coming in every six months,we can identify problems before Since I haven't taken any long trips,my oil indicator is well above the 15% for change. By coming in every six months,we can identify problems before they become serious.Each service person I've had the pleasure of meeting is thorough, courteous and professional and has given excellent service.. More

Very good It was excellent experience in general And I waited less than what I was expecting for my car service, Plus, waiting area was clean and comfortable It was excellent experience in general And I waited less than what I was expecting for my car service, Plus, waiting area was clean and comfortable More

2019 Civic Service Arrowhead Honda got my vehicle in for service quickly and finished it in a timely manor. Its what you want when getting your vehicle serviced. Arrowhead Honda got my vehicle in for service quickly and finished it in a timely manor. Its what you want when getting your vehicle serviced. More

Recall Scheduled a time to address recall of my CRV. Was told it would be 2 hours and it was done within the 2 hour estimate, including a car wash. Scheduled a time to address recall of my CRV. Was told it would be 2 hours and it was done within the 2 hour estimate, including a car wash. More

Service - Oil Change/Tire Rotation Seth greeted us with a very warm welcome. And guided us through the construction. He was able to get us through the process in a very timely manner. Seth greeted us with a very warm welcome. And guided us through the construction. He was able to get us through the process in a very timely manner. I was very satisfied with his service. More

Thanks Tom! You are easy to deal with and no non-sense! I stopped by Arrowhead Honda to have a nail in my tire repaired..... Turns out the nail was too close to the sidewall making the tire nonrepairable. M I stopped by Arrowhead Honda to have a nail in my tire repaired..... Turns out the nail was too close to the sidewall making the tire nonrepairable. My tires already had over 50,000 miles on them and I knew it was almost time to replace them. I had done some shopping around and knew what kind of price I was looking at Discount Tire Co. When my service manager Tom Urbina gave me the update on my vehicle he was thorough and explained my options in detail. He then offered me a very competitive price and said they could have my tires mounted in an hour. I had Tom replace all four tires and left feeling like I got a good deal, in less than an hour. I have dealt with Tom on more than one occasion and every time he takes the time to explain things well and actually seems to care about making his customer happy. Thanks Tom, I will be coming back in the future. More

Great service! The staff is very friendly & professional. My auto service provided was well done in a timely manner. Thank you for a great first time experience. The staff is very friendly & professional. My auto service provided was well done in a timely manner. Thank you for a great first time experience. More

Coupon issues yet again The Positive: Arrowhead Honda is undergoing massive renovations and yet, they are still surprisingly efficient. The Negative: They don't honor coupon The Positive: Arrowhead Honda is undergoing massive renovations and yet, they are still surprisingly efficient. The Negative: They don't honor coupons even though they say they do. It was deja vu all over again. I bring in a Bell Honda oil coupon for 17.95, service guy looks at it and says "Sorry, I can't do that." Here we go again. This happened before and I left a review on Google and Facebook. There's just too much inconsistency with the service guys and the policies they SAY they agree to. To their credit, the last time I wrote a review, the service mgr. responded and remedied the situation. But how many times is this going to happen? I can't stand inconsistency. I'm debating on whether to come back or find a local mechanic who will do my oil for slightly cheaper. More