Arrowhead Honda - Service Center

My service manager Tom Urbina once again exceeded all my expectations for having my Honda Accord Serviced. Tom was professional in answering all my questions. I always leave with a smile—like visiting famil expectations for having my Honda Accord Serviced. Tom was professional in answering all my questions. I always leave with a smile—like visiting family. More

Friendly. courteous. Helpful Never had a problem short wait time. Clean waiting room. Very good appointment availability. Can’t think of anything else to say wait time. Clean waiting room. Very good appointment availability. Can’t think of anything else to say More

Engine light Derek gave me a quote, had to order parts, gave me a loaner, I was on my way, car was done the next day, total was lower, very satisfied! Derek gave me a quote, had to order parts, gave me a loaner, I was on my way, car was done the next day, total was lower, very satisfied! More

Great experience! Quick, honest. And thorough . Really enjoyed my experience her, and the coffee machine is a nice touch. Will see u again sometime soon. enjoyed my experience her, and the coffee machine is a nice touch. Will see u again sometime soon. More

Service Department is first class Service rep Eddie was great. Answered all questions and made me feel like a truly valued customer. Work was done on time and based on service received Service rep Eddie was great. Answered all questions and made me feel like a truly valued customer. Work was done on time and based on service received, would highly recommend Arrowhead Honda. More

reason for rating at dealership Service department and Sales personnel I suspected a problem with the idle...when I stopped for traffic, the car would vibrate and it felt like i Service department and Sales personnel I suspected a problem with the idle...when I stopped for traffic, the car would vibrate and it felt like it was going to shut down. The a/c did not appear to be cooling the vehicle as it should and I had found a slight oil drop under the car in my garage. The service department listened to me while I explained my reason for being there and made the necessary repairs. I was able to pick up my vehicle later that day and everything was running very well. The service dept. offered to take me home and pick me up but I had made arrangements prior to my visit and did not need the additional service offered. Also, Nicholas Petito originally sold us the vehicle and he saw us drive up and came out to greet us and when we came back to pick up our vehicle, Nicholas walked over and walked us up to the service department, since it was our first time to take the vehicle into the dealership. I'm just so impressed by the service that Honda offers. More

Been very happy with service and sales. Told me was going to one hour to fix tire. Was only an hour. Even offered to wash the car. I have leased several CRVS from the dealership. to one hour to fix tire. Was only an hour. Even offered to wash the car. I have leased several CRVS from the dealership. More

Brandon is a GREAT Service Provider! He is professional and ensures your service needs are take care of regardless if it is a small or large job! and ensures your service needs are take care of regardless if it is a small or large job! More

Honda I always have a great experience at Honda, especially when I am assisted by Tom Urbina. My family and I have been dealing with Tom for many years and I always have a great experience at Honda, especially when I am assisted by Tom Urbina. My family and I have been dealing with Tom for many years and keep coming back, just because of his excellent service and professionalism. More

The manager in the service department Bobby really knows how to provide great customer service and Seth was very helpful in getting my issue resolved promptly. I had an issue with one of the individuals in how to provide great customer service and Seth was very helpful in getting my issue resolved promptly. I had an issue with one of the individuals in the service department but it was quickly resolved, he must have had a bad day, no need to mention his name. More