Arrowhead Honda - Service Center

Every time I go into Arrowhead Honda I have the most wonderful experience. It first started 3 years ago when my sister and I went to purchase our first Honda vehicle. My sister went to just look at cars wonderful experience. It first started 3 years ago when my sister and I went to purchase our first Honda vehicle. My sister went to just look at cars. We knew if we did purchase a Honda we wanted it to be a couple of years older, less than 50,000 miles, couldn't be tan, and less than $15,000. We were approached by a gentleman named Scott Walther. He asked what we were looking for and even took us across the lot to a competing dealer because they also had cars we could look at as well. Nothing seemed to work and we were back on the Honda lot. Scott was friendly and apologetic that what we were looking for wasn't available. It almost seemed like a miracle Scott asked my sister and I to wait because a car just came in and it’s from a couple in Sun City and we should check it out before we leave. We figured why not he practically took us all around to find the best car even non Honda's why not look at this last option which was a Honda. This is when Scott introduced us to our 2005 Honda Civic. Which was under 23,000 miles, silver, and the cost around 17,000. We started thinking was this a good deal everything pretty much matched our criteria? Scott told us to come inside and see what he can do with the price. After reviewing our credit and working on our payment requests per month we walked out with around with less than $16,000. After we met with several other people we left in our new car to get a call 2 days later from the Honda dealership advising they were able to get us a lower interest rate on our vehicle. Now that is great service. We took our car in 1 year later because our driver’s door window wouldn't roll up using the automatic locks. We were afraid this would cost a lot of money and it was around Christmas time which most people have already been spending for gifts. When the Service Advisor came back to let us know the damage he said they fixed the problem for free. We gave him the biggest huge ever. Besides our usual oil change we have been back to the dealership but this time we were there yesterday August 6, 2010 and had the experience of Michael Badalian's help. For some reason after the rain our power locks were not working in relation to our alarm. We had to manually lock our car with our key and our alarm wouldn't sound off. My sister and I were worried due to the problem being electrical exactly how much would this cost? My sister dropped me off at work and took the Honda in. We went to go pick it up and Michael had already explained what the problem was, called her in advance to tell her the price which was $120 because we got an oil change and we have coverage on our vehicle which covered the cost to fix the problem. Splitting $60 between the two of us wasn't bad. Michael gave us a sheet of some recommendations for thing we do need to get done on the vehicle as well as the cost. Since everything is electrical our cd player wasn't working and required a code. Michael and a colleague sitting by him Casey came to help show us how to start our cd player and dash board so we can set our timer. They left and we thanked Michael but when I used my keys to unlock my car I didn't hear a sound. I went back to Michael and he was laughing and I told him about the alarm. We went back to the car and showed me how the alarm does work and unlock the car. I thanked Michael once again. Michael, Casey, and Scott are the type of people we all should want to run into when we go to a car dealership. The worst thing that can happen is to go to a dealership where people don't care, want to rush you out, of give you the worst deal possible. I know because this is my 2nd car and the first car I purchased from a GM dealership was just like that. Since I work in Customer Service I feel this is an important aspect for repeat customers and new. If anyone wants Perfect Service go to Arrowhead Honda. I've been to the Honda Dealership at Bell Honda years ago thinking about purchasing my first car and the sales representative yelled at me because I wouldn't buy a car. I was really fearful even though it was a different dealership but from the time my sister and I met Scott we knew that this dealership was different. When people ask for a car or where is the best place to go I say Arrowhead Honda. Thank you Arrowhead for providing the type of customer service we are missing in this market today. More

I purchased the car at this dealership. The car has never been serviced anywhere else. I have an interest in mmechanics and, I recognize quality service. This is the place to go. I will buy my next never been serviced anywhere else. I have an interest in mmechanics and, I recognize quality service. This is the place to go. I will buy my next car from this dealership. I will have it services here as well. More

David Scott was most helpful in having a problem fixed that I had with my Honda. With the ignition off, there was no warning sound when I left the key in the ignition or the headlights on after the vehic that I had with my Honda. With the ignition off, there was no warning sound when I left the key in the ignition or the headlights on after the vehicle door was opened. A switch and circuit test was performed and found that the left door switch came apart. The switch was repaired and and I no longer have this problem. David is qiite knowledgeable about Honda maintenance and repair. I believe that he is a real asset to Arrowhead Honda. More