Arrowhead Honda - Service Center

Robert and Michael are the reason I continue to come to Arrowhead Honda. I have trusted my 2003 Honda Civic to Arrowhead Honda since I purcahsed it for all of my maintenance, and not once - NOT ONCE - Arrowhead Honda. I have trusted my 2003 Honda Civic to Arrowhead Honda since I purcahsed it for all of my maintenance, and not once - NOT ONCE - have I *ever* been on the side of the road. These guys care about the customer, and it's difficult to find anyone who stands behind their product these days. But they do. And the costs for maintenance aren't "dealer high". They're reasonable, and they do great work. I will continue to be a customer. More

I purchased my car from Arrowhead Honda in 1999. I now have 150,000 miles on the speedometer. I have driven from downtown to Peoria for all my service in the last 12 years. I have found the staff remark have 150,000 miles on the speedometer. I have driven from downtown to Peoria for all my service in the last 12 years. I have found the staff remarkably courteous, skilled in diagnosis and repair and friendly. There has never been anything that wasn't fix right the first time. I have never had to stop for a roadside emergency throughout the life of the car. Because I live downtown I usually stay at the dealership while the car is repaired. They recognize my waiting with prompt and reliable service and repair. I appreciate that they don't do repairs that aren't necessary! And they tell me when I can wait to do a repair or when it is necessary to do it right away. That is integrity! I heartily recommend Arrowhead Honda. More

ON A SATURDAY AFTERNOON MY DRIVE FRONT WINDOW SLID DOWN INTO THE DOOR AND IT WAS 98 DEGREES OUT, I NEEDED TO GO TO PRESCOTT ARIZONA ON MONDAY WITH MY DISABLED HUSBAND AND I NEEDED TO HAVE THAT WINDOW FIXE INTO THE DOOR AND IT WAS 98 DEGREES OUT, I NEEDED TO GO TO PRESCOTT ARIZONA ON MONDAY WITH MY DISABLED HUSBAND AND I NEEDED TO HAVE THAT WINDOW FIXED. I CALLED THE DEALER SHIP AT 4:05 IN THE AFTERNOON AND MICHAEL SOUTHERN TOOK MY SERVICE CALL, I TOLD HIM OF MY EMERGENCY AND THAT I NEEDED HELP. HE SAID TO BRING THE AUTO IN AND I WAS AT LEAST 15 TO 20 MIN AWAY FROM HIS DEALERSHIP AND HE STILL TOLD ME TO BRING IT IN AND HE'D SEE IF HE COULDN'T GET THE WORK DONE. THE SERVICE CENTER CLOSES AT 5 PM. MIKE TOOK MY HONDA PILOT IN AND HAD THE REPAIRS DONE IN 45 MIN. THEY STAYED OPEN LONG ENOUGH TO HELP ME IN AN EMERGENCY. THAT IS TOTAL THOUGHT AND CARE FOR YOUR CUSTOMERS AND I HAVE NEVER BEEN GIVE THE KIND OF CUSTOMER SERVICE THAT I EXPERIENCED FROM MIKE SOUTHERN AND YOUR DEALER SHIP. I WILL DEFINATELY BE BUYING ANOTHER HONDA PILOT IN THE NEAR FUTURE AND IT WILL BE FROM ARROWHEAD HONDA OFF OF 83RD AVE AND BELL ROAD IN PHOENIX ARIZONA. More

Arrowhead Honda is the BEST! I travel a bit and they take such great care of my Honda Pilot, and me. Wonderful customer service, fast turn around time (I always wait),I trust these folks...I certainly will p such great care of my Honda Pilot, and me. Wonderful customer service, fast turn around time (I always wait),I trust these folks...I certainly will purchase future Honda's from them. Very professional..Clean facility. Lynn Baumanis More

The service that Arrowhead Honda provides is excellent. Mechanics know their business. I have always had quality work done at this dealership. As for friendliness, when I walk in the service dept., I li Mechanics know their business. I have always had quality work done at this dealership. As for friendliness, when I walk in the service dept., I like to be greeted with a,"Good morning," and a smile. I do this in my business. I have been going to this dealership for almost 7 years and found staff to be quite knowledgeable about Hondas. Their prices are great, particularly when coupons are available. I really miss Service Advisor Mike White. In my opinion, he was the best! More

DAVID A MACH DZIEKAN IS THE BEST AGENT I HAVE EVER DEALT WITH OR MET, HE IS THE VERY BEST IN CUSTOMER SERVICE, LET ME EXPLANE I BRING MY CAR IN ALL THE TIME FOR REPAIRS AND EACH TIME HE HAS BEEN ASIGHN TO WITH OR MET, HE IS THE VERY BEST IN CUSTOMER SERVICE, LET ME EXPLANE I BRING MY CAR IN ALL THE TIME FOR REPAIRS AND EACH TIME HE HAS BEEN ASIGHN TO ME, HE TAKES OVER MAKES SHURE I HAVE A RENTAL HE GOES ON THE CALL OF DUTY TO TAKE CARE OF MY AUTO TO REINSURE ILL BE OK WITH TRUSTING THAT MY CAR WILL BE REPAIR, HE ALWAYS CONTACTS YOU ALWAYS RETURNS YOUR CALLS I HAVE BEEN IN AZ ALL MY LIFE I HAVE DEALT WITH SO MANY REPAIR SHOPS OR BUSINESS AND YET I HAVE NEVER MET SOMEONE WHO IS SUCH A JOY TO SEE AND FEEL A COMFORT WHEN YOU HAVE TO LEAVE SOMETHING TO GET REPAIR OR FIX, HE MAKES YOU FEEL HAPPY TO GET THERE AND TO LEAVE IF NAY ONE READS THIS PLEASE TRUST ME AND DEAL WITH HIM AND HIM ONLY I PROMISS WHO EVER READS THIS HE WILL NOT LET YOU DONE, THANK YOU JEANETTE BALDERRAMA More

Arrowhead Honda is great a dealership which happens to be Arrowhead Honda is great a dealership which happens to be more than 40 miles from my home. But the drive is worth it, so I always take my car there Arrowhead Honda is great a dealership which happens to be more than 40 miles from my home. But the drive is worth it, so I always take my car there for all maintenance. I was in on a typical Saturday morning for routine maintenance for my 2008 CRV. I rarely go to the show room, but wanted to see if they had a Honda Fit on the floor. After looking around for a minute or so, Jason Heximer walked over with the most pleasant and genuine smile I have ever seen on a car salesman. While I know it's their job to make a sale, Jason has such a calm and non-abrasive manner that he made the entire experience an actual pleasure. I was sure that I would not be able to terminate my lease that still had 2 years left and be able to get a 2010 CRV, but within 15 minutes Jason was bringing out an application. Before I knew it, I was getting a new car, with a great deal!!! He certainly work some quick magic! Jason, you were absolutely wonderful! You are the most gentle and compassionate sales rep I have had the privilege to work with in my 20 plus years of buying cars. I certainly pray you are still at Arrowhead Honda in three years, because no one has ever measured up to your professional standards. I have sung your praises to family and friends in the past few weeks. Keep up the exceptional work!!! More

Every time I go into Arrowhead Honda I have the most wonderful experience. It first started 3 years ago when my sister and I went to purchase our first Honda vehicle. My sister went to just look at cars wonderful experience. It first started 3 years ago when my sister and I went to purchase our first Honda vehicle. My sister went to just look at cars. We knew if we did purchase a Honda we wanted it to be a couple of years older, less than 50,000 miles, couldn't be tan, and less than $15,000. We were approached by a gentleman named Scott Walther. He asked what we were looking for and even took us across the lot to a competing dealer because they also had cars we could look at as well. Nothing seemed to work and we were back on the Honda lot. Scott was friendly and apologetic that what we were looking for wasn't available. It almost seemed like a miracle Scott asked my sister and I to wait because a car just came in and it’s from a couple in Sun City and we should check it out before we leave. We figured why not he practically took us all around to find the best car even non Honda's why not look at this last option which was a Honda. This is when Scott introduced us to our 2005 Honda Civic. Which was under 23,000 miles, silver, and the cost around 17,000. We started thinking was this a good deal everything pretty much matched our criteria? Scott told us to come inside and see what he can do with the price. After reviewing our credit and working on our payment requests per month we walked out with around with less than $16,000. After we met with several other people we left in our new car to get a call 2 days later from the Honda dealership advising they were able to get us a lower interest rate on our vehicle. Now that is great service. We took our car in 1 year later because our driver’s door window wouldn't roll up using the automatic locks. We were afraid this would cost a lot of money and it was around Christmas time which most people have already been spending for gifts. When the Service Advisor came back to let us know the damage he said they fixed the problem for free. We gave him the biggest huge ever. Besides our usual oil change we have been back to the dealership but this time we were there yesterday August 6, 2010 and had the experience of Michael Badalian's help. For some reason after the rain our power locks were not working in relation to our alarm. We had to manually lock our car with our key and our alarm wouldn't sound off. My sister and I were worried due to the problem being electrical exactly how much would this cost? My sister dropped me off at work and took the Honda in. We went to go pick it up and Michael had already explained what the problem was, called her in advance to tell her the price which was $120 because we got an oil change and we have coverage on our vehicle which covered the cost to fix the problem. Splitting $60 between the two of us wasn't bad. Michael gave us a sheet of some recommendations for thing we do need to get done on the vehicle as well as the cost. Since everything is electrical our cd player wasn't working and required a code. Michael and a colleague sitting by him Casey came to help show us how to start our cd player and dash board so we can set our timer. They left and we thanked Michael but when I used my keys to unlock my car I didn't hear a sound. I went back to Michael and he was laughing and I told him about the alarm. We went back to the car and showed me how the alarm does work and unlock the car. I thanked Michael once again. Michael, Casey, and Scott are the type of people we all should want to run into when we go to a car dealership. The worst thing that can happen is to go to a dealership where people don't care, want to rush you out, of give you the worst deal possible. I know because this is my 2nd car and the first car I purchased from a GM dealership was just like that. Since I work in Customer Service I feel this is an important aspect for repeat customers and new. If anyone wants Perfect Service go to Arrowhead Honda. I've been to the Honda Dealership at Bell Honda years ago thinking about purchasing my first car and the sales representative yelled at me because I wouldn't buy a car. I was really fearful even though it was a different dealership but from the time my sister and I met Scott we knew that this dealership was different. When people ask for a car or where is the best place to go I say Arrowhead Honda. Thank you Arrowhead for providing the type of customer service we are missing in this market today. More

I purchased the car at this dealership. The car has never been serviced anywhere else. I have an interest in mmechanics and, I recognize quality service. This is the place to go. I will buy my next never been serviced anywhere else. I have an interest in mmechanics and, I recognize quality service. This is the place to go. I will buy my next car from this dealership. I will have it services here as well. More

David Scott was most helpful in having a problem fixed that I had with my Honda. With the ignition off, there was no warning sound when I left the key in the ignition or the headlights on after the vehic that I had with my Honda. With the ignition off, there was no warning sound when I left the key in the ignition or the headlights on after the vehicle door was opened. A switch and circuit test was performed and found that the left door switch came apart. The switch was repaired and and I no longer have this problem. David is qiite knowledgeable about Honda maintenance and repair. I believe that he is a real asset to Arrowhead Honda. More