Arrowhead Honda

Searcher all over AZ for the vehicle I wanted. Found it at Arrowhead Honda. Wonderful car buying experience. Found it at Arrowhead Honda. Wonderful car buying experience. More

Deceptive pricing with thousands added to sticker price. Low ball trade offer. Lengthy delivery delay after being coaxed into dealership with promise that vehicle was "in the state" and could be here within Low ball trade offer. Lengthy delivery delay after being coaxed into dealership with promise that vehicle was "in the state" and could be here within a few days. Actual delivery was 12 days after that initial contact. Dealer claimed they had no way to track their own inventory and couldn't locate delivery truck. More

Purchased a new 2022 Honda Civic from them. Predatory behavior (constant calling, overcharging, random fee they “can’t remove” until you decide you don’t want to purchase). After the paperwork Predatory behavior (constant calling, overcharging, random fee they “can’t remove” until you decide you don’t want to purchase). After the paperwork was done they told me I couldn’t take home the vehicle because the inspections etc weren’t compete. I had to come back the following day. Waited for hours, no one seemed to know what was going on. Ended up reading the wrong vehicle and told me to come back the following day. (It was like 11am) I said I couldn’t and they told me it would take hours to get it ready. I waited about an hour and they said it was ready, car wasn’t cleaned, lose papers everywhere, inspection was clearly rushed. All the seat belts were buckled. Drove the car for less than 2 weeks. In my driveway getting ready to go to dinner the engine shut off and all warning lights illuminated. Car doesn’t work had to be towed. No one knows what’s wrong with it. The is dealership refuses to help, keeps telling me they will call me back, no one gives their name. Won’t provide a loner, won’t help with a rental. Nothing. Awful do not do business with them. They do not care about at all. Rude. More

I have been a Honda customer since 2013. Recently I leased a new CR-V from Arrowhead Honda. This was my first personal experience with Arrowhead. The finance department here is horrible a Recently I leased a new CR-V from Arrowhead Honda. This was my first personal experience with Arrowhead. The finance department here is horrible and unprofessional. Few weeks after picking up my new vehicle I discovered that I had paid an extra payment and was owed a refund. I had to calls numerous times, leave several messages for the Manager Jeff S. before finally getting a return call. Where they trying to pocket my $400? After some back & forth on what happened I was told I could come pick up my refund. Once I arrived at the dealership no one could find my check, no one was available, no one was answering their phones, no one was of any use. I attempted to reach out to the GM of Arrowhead, Thad, to discuss the situation & my frustration on how I was treated, But just like everyone else I got no return call. I was finally able to pick up my refund check but the over experience was horrible. My sales agent was amazing unfortunately the same can not be said for anyone else ar Arrowhead Honda. My family members have been going to Arrowhead Honda for almost 20 years, this was my 1st time and will be my last. More

I believe the staff was wonderful and helpful with details about the different cars they had in stock at the time. details about the different cars they had in stock at the time. More

I just bought my first car. When I went to pick it up I got treated terrible. Especially by one of the managers at that! got treated terrible. Especially by one of the managers at that! More

I worked with Roxanne Underwood, and I recommend you do too. Roxanne made the process smooth during this tough time purchasing vehicles. Friendly and easy going and got me in and out with no back and forth too. Roxanne made the process smooth during this tough time purchasing vehicles. Friendly and easy going and got me in and out with no back and forth and hassle. If you would like to purchase I would recommend going to Roxanne. Thanks again for all your help! -Dora More

I have been a Honda customer since 2004. Recently I wanted to purchase a brand new vehicle so I went in to Arrowhead Honda. In the course of doing business with Arrowhead Honda, I was consistently LIED wanted to purchase a brand new vehicle so I went in to Arrowhead Honda. In the course of doing business with Arrowhead Honda, I was consistently LIED TO, BULLIED, PUSHED AROUND, DECEIVED, NEGLECTED, and then dropped completely with no further help or remedy despite repeated requests from the receptionist all the way up to the highest management. The worst person in the place was "Dino", who is simply a salesman but told me he was the General Manager to trick me into a deal with him. I was entered into a loan agreement for a Honda Civic Sport (MSRP $24,000) for a contractual obligation of $43,000! These people have ignored me, lied to me, kicked me out of the dealership when the deal was finalized against my wishes with missing signatures and no explanations. Not only that, they shopped my loan around endlessly despite my excellent credit score causing a high amount of inquiries on my report. I hope that anyone who reads this will see what horrible and unprofessional people Arrowhead Honda employ and will drive miles out of their way to avoid them. I will be screaming this from the mountaintops in an effort to keep other unsuspecting auto purchasers from being victims of Arrowhead Honda’s deceitful and underhanded business practices. More

This was the only dealership that had the model and trim I wanted; however the salesperson was knowledgeable and nice and the transaction went smoothly. The dealership is close to my home and will be conve I wanted; however the salesperson was knowledgeable and nice and the transaction went smoothly. The dealership is close to my home and will be convenient if and when I need the car serviced. More