Arrowhead Honda

I’m relieved to have found a new home for my car. Peace of mind is priceless! Grant my service Advisor gives me peace of mind!!! He’s honest and caring. They are worth the drive. Peace of mind is priceless! Grant my service Advisor gives me peace of mind!!! He’s honest and caring. They are worth the drive. More

Eric Galliani is a straight shooter who will work very hard to put a deal together in this difficult car market. I have leased several autos from him and he is a hard worker, honest and very detail orient hard to put a deal together in this difficult car market. I have leased several autos from him and he is a hard worker, honest and very detail oriented ........as in no surprises. More

Steve Bullock is an outstanding CSA and even with the recent miscommunication he went far and beyond to make sure I was taken care of. I will continue to come to him for maintenance. recent miscommunication he went far and beyond to make sure I was taken care of. I will continue to come to him for maintenance. More

Ripped my young daughter off. Over $6000 in equity. Every dog has its day! May God help you for the evil you’ve done. Over $6000 in equity. Every dog has its day! May God help you for the evil you’ve done. More

Eric was a great help and is very reliable ! He helped me with a tough situation and got me exactly what I needed! Thank you Eric He helped me with a tough situation and got me exactly what I needed! Thank you Eric More

This dealership will lie to you. They think that they can do whatever they want. Then the manager had the audacity to call me the next day after walking away from the deal to yell at They think that they can do whatever they want. Then the manager had the audacity to call me the next day after walking away from the deal to yell at me over the phone. More

BUYER BEWARE. We test drove a 2023 Honda HR-V EX-L AWD model on two separate occasions a week ago at Arrowhead Honda. The salesman was cordial and we were agreea We test drove a 2023 Honda HR-V EX-L AWD model on two separate occasions a week ago at Arrowhead Honda. The salesman was cordial and we were agreeable with the features and invoice price, which was $30,195. We returned yesterday evening prepared to buy, but our salesman was gone for the day. We sat down with another salesman to get a trade-in value on a 2015 Honda CR-V EX-L that is in very good condition, original owner, with 96,000 miles and no mechanical or cosmetic defects and no accidents. Similar pre-owned used vehicles are listed for sale by this dealer and other dealers at approximately $17,000 to $18,000. That’s when the same old dealership tactics took over. The new salesman came back and informed us that the trade-in value is only worth $9,000. Meanwhile, the huge screen on the dealership wall behind the salesman kept playing a video stating that Honda is the best brand for holding its value from any other brand. The KBB trade-in value is between $13,800 to $14,600. Next, the price of the new vehicle suddenly changed with the dealer adding $2,295 for the dealership’s Honda Protection Package. The salesman could not provide any details on the breakdown of the $2,295, but said it covered window tinting, interior protection, and exterior paint protection. This is total nonsense because this is a brand new car and a last minute mark-up by the dealer. I asked if I could have a copy of the finance details presented. The salesman said he could not, so I took a photo of the details he presented anyway. Afterward, I discovered that the Vehicle License Tax (the former LIEU Tax) was not calculated correctly. Instead of calculating the VLT on 60% of the invoice price, they calculated the VLT on the entire invoice price. The VLT presented by the dealer was $846.89. The VLT should have been $507.28, a difference of $340. Needless to say, we were very turned off by their tactics and did not buy the new 2023 HRV. When we were leaving, a higher level salesman, who we had not seen before, but who was obviously controlling the lowball trade-in offer, the additional up-charge to the invoice, and the overinflated VLT, followed us out into the parking lot and stated, “We deserve to make a profit.” Really? Maybe so, but you do not have the right to shake down and gouge the customer to the tune of $8,000 by our calculation. TALK ABOUT UNPROFESSIONAL!!! We can only imagine that the reason the lead salesman approached us out the door is because we took a photo of the finance details that are obviously misleading and inaccurate. We were excited to buy the 2023 Honda HR-V EX-L AWD, but the dealership tactics made this a lousy experience. Needless to say, we will not be doing business with Arrowhead Honda in the future. More