Arrowhead Honda

Every time I go into Arrowhead Honda I have the most wonderful experience. It first started 3 years ago when my sister and I went to purchase our first Honda vehicle. My sister went to just look at cars wonderful experience. It first started 3 years ago when my sister and I went to purchase our first Honda vehicle. My sister went to just look at cars. We knew if we did purchase a Honda we wanted it to be a couple of years older, less than 50,000 miles, couldn't be tan, and less than $15,000. We were approached by a gentleman named Scott Walther. He asked what we were looking for and even took us across the lot to a competing dealer because they also had cars we could look at as well. Nothing seemed to work and we were back on the Honda lot. Scott was friendly and apologetic that what we were looking for wasn't available. It almost seemed like a miracle Scott asked my sister and I to wait because a car just came in and it’s from a couple in Sun City and we should check it out before we leave. We figured why not he practically took us all around to find the best car even non Honda's why not look at this last option which was a Honda. This is when Scott introduced us to our 2005 Honda Civic. Which was under 23,000 miles, silver, and the cost around 17,000. We started thinking was this a good deal everything pretty much matched our criteria? Scott told us to come inside and see what he can do with the price. After reviewing our credit and working on our payment requests per month we walked out with around with less than $16,000. After we met with several other people we left in our new car to get a call 2 days later from the Honda dealership advising they were able to get us a lower interest rate on our vehicle. Now that is great service. We took our car in 1 year later because our driver’s door window wouldn't roll up using the automatic locks. We were afraid this would cost a lot of money and it was around Christmas time which most people have already been spending for gifts. When the Service Advisor came back to let us know the damage he said they fixed the problem for free. We gave him the biggest huge ever. Besides our usual oil change we have been back to the dealership but this time we were there yesterday August 6, 2010 and had the experience of Michael Badalian's help. For some reason after the rain our power locks were not working in relation to our alarm. We had to manually lock our car with our key and our alarm wouldn't sound off. My sister and I were worried due to the problem being electrical exactly how much would this cost? My sister dropped me off at work and took the Honda in. We went to go pick it up and Michael had already explained what the problem was, called her in advance to tell her the price which was $120 because we got an oil change and we have coverage on our vehicle which covered the cost to fix the problem. Splitting $60 between the two of us wasn't bad. Michael gave us a sheet of some recommendations for thing we do need to get done on the vehicle as well as the cost. Since everything is electrical our cd player wasn't working and required a code. Michael and a colleague sitting by him Casey came to help show us how to start our cd player and dash board so we can set our timer. They left and we thanked Michael but when I used my keys to unlock my car I didn't hear a sound. I went back to Michael and he was laughing and I told him about the alarm. We went back to the car and showed me how the alarm does work and unlock the car. I thanked Michael once again. Michael, Casey, and Scott are the type of people we all should want to run into when we go to a car dealership. The worst thing that can happen is to go to a dealership where people don't care, want to rush you out, of give you the worst deal possible. I know because this is my 2nd car and the first car I purchased from a GM dealership was just like that. Since I work in Customer Service I feel this is an important aspect for repeat customers and new. If anyone wants Perfect Service go to Arrowhead Honda. I've been to the Honda Dealership at Bell Honda years ago thinking about purchasing my first car and the sales representative yelled at me because I wouldn't buy a car. I was really fearful even though it was a different dealership but from the time my sister and I met Scott we knew that this dealership was different. When people ask for a car or where is the best place to go I say Arrowhead Honda. Thank you Arrowhead for providing the type of customer service we are missing in this market today. More

I purchased a certified used Honda Civic. My original point of contact was Thad who got Daryl Walker to assist me. I felt like it was an honest and upfront transaction. Marcus worked very hard to get me point of contact was Thad who got Daryl Walker to assist me. I felt like it was an honest and upfront transaction. Marcus worked very hard to get me the best finance deal that he could and beat the rate that my Credit Union was offering me. I feel good about the price and I would recommend my friends and family to this dealership. More

Car shopping is on my top 10 list of most hated chores. Since my last car lease was up I was forced into this once again. From my first appointment with Brian Alexander and Arrowhead Honda, I have nothing Since my last car lease was up I was forced into this once again. From my first appointment with Brian Alexander and Arrowhead Honda, I have nothing but positive things to say. Brian followed through on his promises, was never pushy or overbearing, and made the entire experience simple and pleasant. I would also like to note the easy going manner of Marcus in finance. He was a pleasure to deal with and got me through the finance portion quickly and efficiently. Overall, my entire experience with Arrowhead Honda has been very positive and I would recommend others in a heart beat. Because of this car shopping experience, I no longer have it on my top 10 list. Thanks Brian for making it so easy. More

Our experience with Arrowhead Honda was very pleasant. We had phoned ahead and the exact car we asked about was ready for our test drive when we arrived. Danny and the rest of the staff were extremely he We had phoned ahead and the exact car we asked about was ready for our test drive when we arrived. Danny and the rest of the staff were extremely helpful, but never pushy. This was not what we had experienced at the other dealerships. We really appreciated the time we had to think about our purchase. We were never pressured to buy add-ons that we did not want. I would recommend Danny and the staff at Arrowhead to anyone interested in purchasing a Honda. More

Dino Krallis was very friendly and informative. He was referred to us by another Arrowhead Honda employee who is a friend of ours. There was no pressure at all. We loved hearing all of his experiences w referred to us by another Arrowhead Honda employee who is a friend of ours. There was no pressure at all. We loved hearing all of his experiences with his own Element. He even bought us lunch! We will definitely recommend him and Arrowhead Honda to anyone. Thank you! More

Mike was so knowledgeable and helpful and made our first Mike was so knowledgeable and helpful and made our first experience with Honda a great one! It was great dealing with someone who wasn't pushy (as w Mike was so knowledgeable and helpful and made our first experience with Honda a great one! It was great dealing with someone who wasn't pushy (as we have experience at other dealers). Mike took a great deal of time with us, got us a great deal and even worked to get our leased car taken care of. We were able to get the exact car we wanted and were so happy to be able to drive it home the same day (never had that experience in NY where we formerly lived).. Both of our children drive Honda's,(AZ and NY) so we are now a true Honda family! Mike's manager, who also worked with us, was also very helpful but didn't make us feel pressured! Overall, it was a great experience! More

I have never had a good car buying experience until now. As soon as i walked into Arrowhead Honda i felt a warm welcoming vibe. Ron Cross was the sales person who helped me. He was genuinley nice and really As soon as i walked into Arrowhead Honda i felt a warm welcoming vibe. Ron Cross was the sales person who helped me. He was genuinley nice and really portrayed the feeling that they were all here to help me while also being very efficient. I never felt rushed or pressured which made the car buying experience memorable. I will always go to Arrowhead Honda now and I would recommend Ron Cross to anyone who wants to buy a Honda. Thanks! More

My car previous car was totaled in an accident. I began looking at all the dealerships located on Bell Road in Peoria for something to replace my car. At each dealership I spoke with a sales person and ex looking at all the dealerships located on Bell Road in Peoria for something to replace my car. At each dealership I spoke with a sales person and explained my situation and asked for their help finding me a car. Mike at Arrowhead Honda was emailing me car information before I got home. One other dealership returned a call several days later. By this time Mike had already found a car that fit the criteria I gave him. By the end of one week Mike had found me a car and I was driving off the lot. Other dealerships didn't seem very enthusiastic about doing a little research to help me (the customer). I believe Mike at Arrowhead Honda did a great job and my wife an I really like our Honda Accord EX. Thanks Mike! I would highly recommend Arrowhead Honda for a new or used car purchase. More

I have bought several vehicles from Arrowhead Honda the last two being from Jason. Jason was very prompt and fulfilled my specific requests. I wanted a certain make, model and color and he found it fast. H last two being from Jason. Jason was very prompt and fulfilled my specific requests. I wanted a certain make, model and color and he found it fast. He also got me the best monthly payment to fit in my budget. When I got to the dealership, Jason had everything ready for me to sign. He is very fast, efficient, knowledgeable and professional and I will recommend him to anyone that wants to buy a vehicle. Thank you Jason so much for your excellent customer service. Arrowhead Honda is lucky to have you! More

My overall experience with Arrowhead Honda and my salesperson, Brian Alexander, was "world-class." The service that my husband and I received was just amazing. Brian was wonderful explaining the fe salesperson, Brian Alexander, was "world-class." The service that my husband and I received was just amazing. Brian was wonderful explaining the features of the Honda Civic and Honda Accord including the benefits to each one. He was very patient and went the extra mile to show me vehicles with various exterior and interior color choices. Bless his heart, he unlocked several cars for me so I could get a look at the color schemes. He provided a personal touch as well as bringing his personal experiences. You can tell that Brian is passionate about the service he provides and is very proud of working for Arrowhead Honda. Brian offered the option to look at my vehicle to see what they could do for a trade. He made trading cars and purchasing a new one very easy and convenient. We could not of asked for a better salesperson. He stayed late after his shift waiting for us to complete financing so that he could bring us to my new car and go over all of the features. He added a special touch by giving me a gorgeous Honda key chain. Everyone that we met at Arrowhead Honda was very pleasant and provided great service. I want to thank Arrowhead Honda and mostly Brian for your "world-class" service. Because of my overwhelmingly positive experience, I will definitely refer Arrowhead Honda to friends and family and they definitely have our repeat business. Thank you!! More