Arrowhead Honda

I am the director or sales training for a major US company and am always on guard for poor quality of sales personnel. It was a pleasure dealing with all the staff at Arrowhead Honda. Eric G. was ou company and am always on guard for poor quality of sales personnel. It was a pleasure dealing with all the staff at Arrowhead Honda. Eric G. was our sales associate and did all the right things. There was never any pressure and every question asked was answered and honest. When was the last time a potential customer said they were going to leave and have lunch AFTER they received the price? Brian, the sales manager, came over and asked if there were any issues or if he could help us make the decision and when we said no he and Eric, our sales associates, told us to enjoy our lunch. Zero, pressure. We were having trouble deciding between two vehicle types and Eric kept asking which fit our lifestyle best, even though I know he would have made a better commission on one of them. We will refer our friends to Arrowhead Honda with out hesitation and ask them to deal with Eric Galliani. More

I had an excellent experience with Arrowhead Honda. We set up our meeting with Fleet Sales Representative Brian Alexander before arriving. Brian met us at the door when we arrived. We did not have to sear set up our meeting with Fleet Sales Representative Brian Alexander before arriving. Brian met us at the door when we arrived. We did not have to search for him. He was very informative and honest with us about our price range. He made the car buying experience very comfortable. His humor brought levity to what is often a stressful experience. After some debate, I decided to go with an Acura Integra. It was in pristine condition. Though I had a wait a few days for the car to be detailed and inspected for safety, they rented me a car for the wait time. I was impressed on how easy the car rental experience was as well. The Acura is definitely the right car for me. I have a great time driving it. I would not be in this car today without the service Brian provided. My only criticism of Arrowhead Honda is that when I finally received my car, it did not have a full tank of gas. In fact, it was nearly empty. Hopefully, this will not be an issue for future customers. More

Eric Galliani was great to work with. We did not arrive at the Arrowhead Honda Dealership until 8:00 PM on Tuesday, 1/4/11. However, not once did Eric make us feel rushed or in any way make us feel it was at the Arrowhead Honda Dealership until 8:00 PM on Tuesday, 1/4/11. However, not once did Eric make us feel rushed or in any way make us feel it was an inconvenience to him that he was staying late to assist us. He gave very thorough explanations regarding the features of the car and several times throughout our discussions asked if there were any questions he could answer for us. He was very professional and very cordial throughout all of our discussions. It was a pleasure to do business with him. We would definitely recommend him to others. Thank you. Norma Young More

I've been dealing with Arrowhead Honda since 1990. I've purchased 5 vehicles there and they do all my service. My latest purchase was a 2011 Pilot. Salesmen DINO KRALLIS and BRIAN MCKENNA were OUTSTANDIN purchased 5 vehicles there and they do all my service. My latest purchase was a 2011 Pilot. Salesmen DINO KRALLIS and BRIAN MCKENNA were OUTSTANDING to work with. They were low pressure and very focused on making sure I was happy with my experience at their dealership. Dino immediately followed up with me after the sale to make sure I had no problems. I will not consider buying a vehicle anywhere but Arrowhead Honda because I know they provide consistent, caring service from sale to service to trade in. I'm a very demanding consumer and Dino, Brian and their dealership exceed my expectations every time. Arrowhead Honda is the best! Randy O'Connor More

I ended up at Arrowhead Honda when I saw a used car that I liked on-line. It took about a week and several test drives of a few different cars, but Eric was patient, professional, and just as persistent as I liked on-line. It took about a week and several test drives of a few different cars, but Eric was patient, professional, and just as persistent as I needed him to be. He took everyone of my phone calls or returned my call right away. When it came to doing the paperwork, he had everthing done ahead of time. I was in and out of there in about 30 minutes. And the car was detailed beautifully and waiting for me. Couldn't be happier with my experience at Arrowhead Honda! More

The service provided to us by Robert Goodkin was the best I have ever experienced in my vehicle purchasing history. I could not have asked for a more customer rewarding experience than that provided, which i I have ever experienced in my vehicle purchasing history. I could not have asked for a more customer rewarding experience than that provided, which included both the sales event to the business management transaction. There is no doubt Arrowhead Honda will be our dealership for any future automobile purchases. More

I was shopping for a mini van and went to Dodge, Toyota and Arrowhead Honda. At first I was looking for a used van. I did a lot of research and looking. I even called Mike from another dealership with some and Arrowhead Honda. At first I was looking for a used van. I did a lot of research and looking. I even called Mike from another dealership with some questions and he explained everything so I could understand. Mike was always available to us and provided us with so much information. At no time did Mike "pressure us to buynow" like car salesmen can do. After thinking and test driving I decided to buy a 2011 Odyssey. When I picked up the van Mike covered all the functions of the van and continued to answer my questions. Mike made the paperwork easy for me by getting some information from me and then I had to leave for awhile. When I returned to pickup the van and finish paper work it was swift and to the point. I don't remember the young mans name in the financial office but he was friendly and efficient. My experience with Arrowhead Honda was great and I would recommend Mike Massey and Arrowhead Honda to everyone. Judy Johnson More

The service that Arrowhead Honda provides is excellent. Mechanics know their business. I have always had quality work done at this dealership. As for friendliness, when I walk in the service dept., I li Mechanics know their business. I have always had quality work done at this dealership. As for friendliness, when I walk in the service dept., I like to be greeted with a,"Good morning," and a smile. I do this in my business. I have been going to this dealership for almost 7 years and found staff to be quite knowledgeable about Hondas. Their prices are great, particularly when coupons are available. I really miss Service Advisor Mike White. In my opinion, he was the best! More

We had a very pleasant experience at Arrowhead Honda. Mike Reppy was professional, knowledgeable and answered all of our questions. He worked with us to get the price that we wanted. He reviewed our Ho Mike Reppy was professional, knowledgeable and answered all of our questions. He worked with us to get the price that we wanted. He reviewed our Honda Civic with all of its features and also showed us the Service Dept. We highly recommend Mike Reppy to everybody and most definitely we will be looking forward to have him as our sales person on our next purchase. More

My vehicle purchase experience at Honda Arrowhead was of the highest quality, and the service they provide is just as good. I needed a new vehicle and wanted reliability - I decided to go to Arrowhead Ho the highest quality, and the service they provide is just as good. I needed a new vehicle and wanted reliability - I decided to go to Arrowhead Honda because they had always serviced my existing Honda vehicles (purchased from outside dealership long ago) with great results. So I figured, why not give them a shot at selling me a new Ridgeline? My sales rep, Jason, was a pleasure to work with. His demeanor was realistic, to-the-point, and he understood my personal needs with the vehicle to the extent that I felt listened to and respected. Unlike some sales personnel who will constantly revisit topics that a customer has no interest in for the sole purpose of "making a better sale", I felt that Jason allowed me to control the outcome of the purchase. As a result, I felt more capable of making a sound decision, and my comfort level resulted in me understanding the real pros and cons of actually purchasing a more expensive model of the Ridgeline than I originally intended. I realize that Jason benefits from this, but I feel that I also benefit from this decision, which makes it a Win-Win for both sides. I will continue to recommend Honda Arrowhead to anybody. I see that the organization is run by competent people who place the customer first. I also have to mention the Service and Finance areas of Honda Arrowhead's business. There is a fellow by the name of Brian who works in their service department that has really been the "face" of Honda Arrowhead for me during the last few years. Because of the great experience I've always had with him, it really wasn't a question where I should start looking for a new vehicle. Brian's service gives me the confidence that the relationship with my Honda dealership doesn't end after purchasing the vehicle. I remember one day getting a flat tire on my Honda Civic only an hour before an extremely critical business meeting I had to attend to in Tempe, and I literally drove the vehicle into Honda Arrowhead just seconds before it couldn't be driven anymore. After explaining my urgent situation to the Service Department, the answer I got was "no problem". I was back on the road in 15 minutes, and I made my meeting. As you might expect, everybody on the meeting heard about the outstanding service I got from Honda Arrowhead that morning. Gary from Finance is the person I worked with in signing all the papers once I purchased the Ridgeline. Again, here is another example of Honda Arrowhead's "no pressure" approach to selling. I have never in my life before purchased "Extended Warranty" products until I met with Gary that day. I was presented the facts about what benefits this warranty could provide to me, and nothing else. Turns out that the cost of buying the warranty is heavily offset because I am saving a lot of money in other ways. For example, why sign up with association programs when Honda's extended warranty gives you 24/7 road coverage and free rentals? When you consider the cost of an extended warranty and its lifespan (7 years), just avoiding the cost of working with road coverage companies saves you about $800. That makes the Honda Extended warranty's value too compelling to pass up, because now you are also covered for any technical defect in the next 7 years. No pressure from Gary in understanding this, I made the decision to purchase it on my own. But Gary took the extra step and rolled the cost of the warranty into my financing, making the cost of an extended warranty easily paid for by simply not purchasing a couple of lattes every month. It's positive experiences like these that cause people to think about a car dealership when purchasing a vehicle. I can go anywhere to get a car. I can buy any model, do it as a private purchase, or simply make the decision not to buy. But because I have great service, professional guidance, and mutually respectful interaction with the folks at Honda Arrowhead, I don't give it a second thought: That is the place I go to when I need a vehicle. I strongly recommend this dealership. It is rare to find a group of professionals in this industry that care about their customers and their reputation so much. Thanks Ted Sfikas More