Arrowhead Honda

I went to Arrowhead to collect my prizes in an event. I did not plan to purchase a new car at this time. However, I have bought all my previous Hondas at Arrowhead and have been pleased with their service. did not plan to purchase a new car at this time. However, I have bought all my previous Hondas at Arrowhead and have been pleased with their service. I changed from a 2007 Accord to a 2013 Civic and decided to lease this time. My salesman Rich was extremely pleasant and helpful in getting me a good deal and pointing out the benefits of this new car. Since it was dark when we completed the deal, I am returning tomorrow to Rich for a more in depth personal training on the features of this car in the daylight. More

This dealership was amazing. They were extremely helpful and I would send anyone I know to go speak with Kevin he was extraordinary.This was the last dealership I dealt with throughout my car buying experie and I would send anyone I know to go speak with Kevin he was extraordinary.This was the last dealership I dealt with throughout my car buying experience and they were the best out of the 8 dealerships I went to. I walked away unable to get the car and they saved it for me allowing me to buy it a whole week later. I feel like I walked away with a bargain and a great purchase. More

Dealing with this dealership and David Scott as my service advisor has always been a pleasant experience for me. The last time I took my 07 Honda Odessy van in for normal maintance a technican noted I service advisor has always been a pleasant experience for me. The last time I took my 07 Honda Odessy van in for normal maintance a technican noted I needed a shock replaced. When making this appointment for a replacement David Scott was easy to work with. He gave me an approximate time the repair would take. I took a book with me for reading while I had my usual coffee in the waiting area. I never got to read the book since the repair was completed well before the time I expected to wait. This dealership with its excellent employees has always met my needs and worked with me to make each experience as pleasant as possible. When I'm given a price ahead of time, that's what I've been billed. I do recommend this dealership to anyone looking to purchase a Honda or have a vehicle serviced. More

One might think the words "Customer Service" have been mentioned once or twice at Arrowhead Honda, but I kinda doubt it. I have a Honda hybrid that needed a new IMA battery. I didn't learn that have been mentioned once or twice at Arrowhead Honda, but I kinda doubt it. I have a Honda hybrid that needed a new IMA battery. I didn't learn that until after spending money at Arrowhead to upgrade the software that didn't solve the problem. I had already called Honda USA to see what the warranty might be; and I spoke with a Honda parts counterperson who gave me the over-the-counter cost of the battery pack. And then I started calling dealerships to see what this was going to really cost me (est up to $3600). I had a list of over a dozen dealers from around the corner to Tucson, but made it to number three and stopped there. The range was from a high at Earnhardt (where I bought the car) to middling at Arrowhead (where I have had it serviced). Both service reps said "No goodwill discount" even though I knew that yes, Virginia, there is such a thing as goodwill discount (ask for it!). Sorry, Dave, I think I annoyed you asking for what I thought I was entitled to, but hey - you think your job is to sell me parts, not satisfy my needs, and I think differently! Well, then I called Bell and spoke with George Haslerig. He listened, he asked thoughtful questions, he paid attention to my concerns and actually did his JOB for which the staff at Earnhardt and Arrowhead could only hope to come close! At the end of the day the battery pack was replaced for a FRACTION of the amount I was told by the other service reps. George and his service manager Travis Milliner called Honda USA and got me coverage better than I had been hoping for and I can't thank them enough! Did they win a new fan? You betcha, they did! Arrowhead Honda? FAIL, and FAIL miserably! Do you guys really think in the age of internet that all your customers are completely ignorant of what is out there, or that they can't ask a few pertinent questions? And yet you still treat us - your customers - as if we owed you something for bringing our business to you! Again - FAIL! More

I actually in all my years of buying cars have not experienced the excellent service I received from Mike & James. My credit is shot and from previous experiences I came in with the thought that I experienced the excellent service I received from Mike & James. My credit is shot and from previous experiences I came in with the thought that I could be helped. To my surprise I was told they could work with me, felt like pinching myself to be sure I was not dreaming. To say the leasy I am very, very HAPPY with what I walked out with. James and Mike were absolutely WONDERFUL!!! Thank You :0) More

I have used Arrowhead Service for all automobile repairs since 1998. My service has always been handled professionaly and in a timely manner. I have worked with Guy Hernandez a few times and I appreciate since 1998. My service has always been handled professionaly and in a timely manner. I have worked with Guy Hernandez a few times and I appreciate his friendly smile, his attention to detail and his fairness while we work together. I have always felt that Arrowhead Honda has taken care of not only my car, but of me as a customer. At times, they have alerted me to possible parts that might need repair or replacement in the future, but have advised me that my car is safe when I leave the dealership. I appreciate the fact that nobody pressures me into repairs that are not necessary at the current appointment. I would recommend your services to all. More

Levi was one of the Employees that has helped me buying my car. he was nice friendly helpful polite. he made everything easier to understand. i would and will recommend him to everyone i know that would wa my car. he was nice friendly helpful polite. he made everything easier to understand. i would and will recommend him to everyone i know that would want to buy a car. More

Great place to purchase a new Honda. Tim Mitchell was very good to work with from the beginning of the sale to the delivery of our new vehicle. The process was very enjoyable from the sales department t very good to work with from the beginning of the sale to the delivery of our new vehicle. The process was very enjoyable from the sales department to the finance office to the service department. There was no pressure and they stayed true to their word. The service department at Arrowhead Honda is over the top "A+++++" they are just great. More

Both Anthony and James were great to work with. Both made the process fast and enjoyable. I came in lookig for a civic but they showed me the new Accords and I was sold!! Both of these employees are a great the process fast and enjoyable. I came in lookig for a civic but they showed me the new Accords and I was sold!! Both of these employees are a great for your dealership!!!! More

I absolutely think the world of James! We first spoke over the phone and once I got to the dealership, I was not disappointed at all!! I never felt uneasy or pressured like I have experienced when deali over the phone and once I got to the dealership, I was not disappointed at all!! I never felt uneasy or pressured like I have experienced when dealing with car salesmen in the past. I will recommend James and Arrowhead Honda to anyone who is looking to purchase a new or used vehicle. It was a fast, easy and I felt like they really cared about what I was looking for as well as what I could afford. Thank you, James!! More