Arrowhead Honda

My ratings are very high because of Brianna Westbrook's no nonsense approach in helping me find the car I needed for my lifestyle. I chose her because I wanted a woman's perspective of purchas Westbrook's no nonsense approach in helping me find the car I needed for my lifestyle. I chose her because I wanted a woman's perspective of purchasing a car and she answered my questions and gave me the Costco discount, trade-in for my Honda Civic, and miscellaneous fees. I also like the handout she gave me on the prices and willing to negotiate in lowering the price without any pressure on my part. Brianna really listens attentively to your request. I did not know that she had my Honda CR-V tinted after we test drove the car. My family was so impress! An "A" plus plus for Brianna. More

Customer service is alive and well at Arrowhead Honda, Peoria AZ. I bought a 2012 Honda Civic LX over the Labor Day week end and the dealership was very busy. Craig Gentilotti immediately put me at ease Peoria AZ. I bought a 2012 Honda Civic LX over the Labor Day week end and the dealership was very busy. Craig Gentilotti immediately put me at ease and treated me with utmost respect. He was responsive to my needs and worked with me to find a solution. Although he was reponding to several customers at a time, he was always there to make sure my particular purchae was on track and that the paper work was being taken care of. I love my car - and am glad that I stopped by at Arrowhead to explore my purchase. Did I happen to mention that it is white? More

After a horrific potential buying experience at Right Honda, I decided to call the closest non-Auto Nation/Van Tuyl/Penske Honda dealership I knew of, which was Arrowhead. I spoke with Craig, told him I Honda, I decided to call the closest non-Auto Nation/Van Tuyl/Penske Honda dealership I knew of, which was Arrowhead. I spoke with Craig, told him I had been jerked around at Right Honda, and told him exactly what I was looking for. Within 2 minutes, he gave me all of the information I needed and we made the drive over from Scottsdale. He was there to meet us in the parking lot. He put us at ease, cut right to the chase, and I never had a manager or anyone else come to the cubicle. It was Craig throughout the entire process. He even personally went back to the detail shop and removed some reside from the dash. He was friendly, genuine, and honest. I would send anyone to go work with Craig and Arrowhead Honda. Great deal, great guy. More

I am very generous to give them 1 star. What they do is rip you off as much money as they can. Now I have 0 trust in them. My wife was complaining about the A/C being low, she took the car on Sat to them ( rip you off as much money as they can. Now I have 0 trust in them. My wife was complaining about the A/C being low, she took the car on Sat to them (Kevin was the rep). I was told that the dealer will charge $120 jut to check the A/C system. I called them and asked them to stop working on the car. Today, my wife took the car to Pep Boys, they listened and checked it quick and decided that no repair is required $0 that's it. At the dealer, whenever you go to them, they are not patient to listen to you, they only think about how much they can make out of you. Shame on you Arrowhead Honda. Couple of years ago, I took the car to service then I noticed the alarm stopped working. I went back and they said you have to call the alarm company bla bla. I told them it was working when I brought the car. After calling the manager and talking to him, they agreed to check it to find out that THEY DEACTIVATED the alarm while working on the car the previous day. Also, few years ago, I used to get calls from them on my home number while I am at work and no voice mail left. I called them many times to ask if there's anything regarding my car. Their answer was every time "we don't know who called you". The calls never stopped and I had to complain to Honda HQ. This is when I get call from the manager and letter of apology. I will never take my car to Arrowhead Honda again probably I'll never purchase a Honda again. I can't event forget that one of the service rep was asking me to change timing belt when the car had 60K miles. I have a Toyota that I take it to Larry Miller across the road from there. Completely different and better treatment and respect I get from Toyota. More

Arrowhead Honda and salesman Ken Jugan made a difference in our life, they gave us a chance & a fresh start to helping us and giving us a great deal on a used Honda. We explained our financial situation, an in our life, they gave us a chance & a fresh start to helping us and giving us a great deal on a used Honda. We explained our financial situation, and Ken Jugan listened & was very professional and stated "LET'S SEE WHAT WE CAN DO FOR YOU & TRY TO HELP YOU". Our FAITH was renewed knowing there are people still willing to help, not by being pushy, or saying sorry we can't help or just flatly turning us down. Ken came back with a deal, which we thought was fair & would help boast our credit rating & for the future of maybe buying a new car next year. Ken Jugan made our buying a used car experience comfortable, relaxing & everything went very smooth with the paperwork and right down to handing me the keys to my new used car the next day. Thank you for your kindness. Blessings to everyone.... More

From arriving at the car lot until we made a decision, Craig was professional and changed my view of a car salesperson! He was personable, he listened to my needs and concerns, he shared his personal stor Craig was professional and changed my view of a car salesperson! He was personable, he listened to my needs and concerns, he shared his personal story of family with us which we appreciated. He never tried to talk me into something I couldn't afford or something I didn't need. He was witty, handsome and compassionate. I thank him for a great experience. More

We were completely pleased with the customer service we received at Arrowhead Honda, most especially with our salesperson, James Hockett! He was friendly, funny and efficient! When we had a concern a cou received at Arrowhead Honda, most especially with our salesperson, James Hockett! He was friendly, funny and efficient! When we had a concern a couple of days later, he responded immediately and personally! We found his name here on Dealer Rater, picked him to be our salesperson and we were not disappointed! My husband and I enthusiastically recommend James Hockett and the Arrowhead Honda team! More

My husband and I came into Arrowhead Honda with the expectations of a classic dealership experience. High pressure. No experience. We had been shopping for a new vehicle for over two weeks. My anxiety expectations of a classic dealership experience. High pressure. No experience. We had been shopping for a new vehicle for over two weeks. My anxiety level was at a high when I pulled into the lot. I opened my car door and there stood Brianna. She promptly greeted us and took us inside. She sat my husband and I down and assessed our needs; rather then walking around in the summer heat. After we told her what we were looking to accomplish she said she could help. We found a certified Honda Pilot that fit what we wanted. Brianna then proceeded to tell us about all the options the Pilot had. It sounds very cliché but I have never met a woman that knew so much about a automobile! I was overly impressed with her knowledge of her product! We test drove the Pilot and fell in love. The negotiating process with Brianna was top-notch. I did not talk to multiple layers of management. She knew all the answers for us from beginning to end. She was a class act! More

I have been a customer for the past seven years, since I move to AZ and most of that time I have dealt with David Scott. He has always been most knowledgeable and fair in terms of what I need done. I have move to AZ and most of that time I have dealt with David Scott. He has always been most knowledgeable and fair in terms of what I need done. I have also dealt with Randy Hooker, parts manager, as well as the rest of his staff. They have always been extremely helpful and friendly. Because of these individuals, whenever I need a car I go to Arrowhead Honda. They are true asset to the company and I have bought six cars from them. More

Needed some work for our Insight, and David Scott was our service technician. He was friendly, easy to work with, and I feel I can trust his recommendations. We had some extra work done based on his findin service technician. He was friendly, easy to work with, and I feel I can trust his recommendations. We had some extra work done based on his findings, but again I've learned to trust David, so if he says it needs fixing, it does. I would highly recommend David Scott and Arrowhead Honda for quality and honest service repair. More