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Arrowhead Honda

Peoria, AZ

4.5
3,417 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.” At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years. We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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8380 W Bell Rd.

Peoria, AZ

85382

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Showing 3,417 reviews

March 20, 2015

I was misled. Kevin Fleming lied to me. I was misled in regards to mileage, maintenance, upgrading "in 6 months" a free oil change that never happened, he was pushy More

by David John Huber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 25, 2015 -

Arrowhead Honda responded

Hello David, I am so sorry that you feel this way about Kevin and about Arrowhead Honda. I know that we have worked with you on your Fit in service and I wasn't given the impression then that you were unhappy when you were here then. I am sorry that you feel that way now, and I am more than sorry that it has been this long before you came to us with any further concerns. Kevin has come to me to express his dismay over the feelings toward him you express here. He is a valued member of our Arrowhead team, and it is disheartening to hear that about one of our own. I assure you, David, that he is very upset about the fact you feel this way, and isn't quite sure on how to make amends. I hope that you can contact me to discuss this matter further, as I try very hard with everyone here at Arrowhead Honda to not only clear up any lingering issues, but use these instances to better our customer relations. Please consider this option, as that is what I am here for - our guests. Sincerely, Colleen Robin Arrowhead Honda Customer Relations Manager

March 17, 2015

Arrowhead is great. James Hockett at Arrowhead Honda really made my car buying experiance great. They got me in and out, no pressure, and by far the best rate and price o More

by robbie223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Hockett
March 12, 2015

finance dept. very rude buying a car at arrowhead honda dealer was the worst experience i ever had deal with. finance people very cold hearted when dealing with a customer. i More

by albert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
walter mundt
Mar 25, 2015 -

Arrowhead Honda responded

I am so sorry that you felt that way about your purchase here. Our dealership is very small and our employees have been here for many years in all of our departments, and it is disheartening to hear that anyone has had this effect on one of our guests. As the Customer Relations Manager, I strive to make sure all of our customers are treated well and with care and concern, and it is disappointing that you felt our staff was cold and hardened. For that, I sincerely apologize. While we cannot rewind time and re-do your visit here, our goal is to have Honda customers for life - meaning that we not only want to provide you with a great vehicle at a great price with an equally great sales experience - we want you to continue to service and maintain your vehicles here within our Service Department and Parts Center. Not only that, but we hope that when you are in need of another vehicle or know of someone who would appreciate a different experience in buying a car, that you would recommend us here at Arrowhead Honda. Knowing about your difficult experience makes that nearly impossible, and we are very sorry for that. As for the future, I take all comments and concerns seriously, sharing them with the intended department. We are constantly striving to learn and to improve, and both kinds of comments - good as well as bad - serve us equally. Thank you for letting me know about your experience. If you would like to contact me further to explain your circumstances, please do so. Sincerely, Colleen Robin Customer Relations Manager Arrowhead Honda

March 04, 2015

My purchase on my Honda Accord Doug was very helpful in fulfilling my car buying experience. He went above and beyond to make sure all my questions and concerns were answered. I hig More

by Ntellez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 28, 2015

OUR PURCHASE EXPERIENCE Ron and Jason were highly professional. Ron was prepared for our visit and the test drive was completed in a timely manner. The subsequent negotiati More

by davidbenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ron Cross
February 24, 2015

Outstanding Customer Service from Kevin Fleming! I am a bit surprised that I did not see this site because if I had, I would have written this review a year ago - the first anniversary of our HONDA p More

by Alan R.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Sokol
February 11, 2015

Easy online negotiations Charlie was great to work with. Explained all the features of the car and was not a pushy salesman. He gave us his card and we negotiated online wit More

by t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Awawdeh
February 04, 2015

Treaed like Royalty This Monday we purchased a Honda CRV from Arrowhead. We worked with Tony Cicala in the sales area. Tony went above and beyond in terms of service. He More

by Skodes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Cicala
February 04, 2015

Wonderful Thank you Tony for taking time to stay on Friday to get me set in my new car. I appreciate all the staff who stayed to get things wrapped up and see m More

by shadowskye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Cicala
January 27, 2015

PERFECT ! I would like to thank Dominick Bartnik, he was excellent. He took time to help me decide exactly what I wanted in a new car. He took time to answer ev More

by honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Ford
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